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The Ridge at Sterling
- Assisted Living Facilities
- Sterling, VA
About this business
Location details
46555 Leesburg Pike, Sterling, VA, 20164, United States
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While searching for "A Place for Mom" we were directed to Emeritus at Sterling. It was the first community we visited and honestly, they set the bar very high. From Barb, the ED, to Chloe, to the receptionists, we were overwhelmed at the genuine care and concern they displayed for their residents. The condition of the building and the quality of the food and programs far surpassed all other local residences. I only wish my mother had lived long enough to spend her remaining time there. We stop by occasionally to chat with ... read more
Business response:
Jefft5301, we're happy you found our staff to be so supportive during your experience here at Pacifica Senior Living Sterling.
The management couldn't be more caring or more competent. Real concern for the residents and their welfare and an amazing variety of well-planned activities.
Business response:
Anonymous, we are so happy to read such a great review about Pacifica Senior Living Sterling!
Best facility with good staff.
Business response:
A Place For Mom Customer, thanks for your praise and kind comments about our team.
This is much more of an assisted living and mom really didn't need that. We had her evaluated, she doesn't have any dementia, the only issue is her hip and she shouldn't really be left alone, so that's her only issue. So the more she moves around the better and she doesn't really need something as extensive. They were very nice but just walking in, I knew the transition for her from her condo to the Monroe House would be very hard for her. There were people who were a little more incapacitated and some people in transition d... read more
Business response:
Thank you for letting us know about your recent visit to Pacifica Senior Living Sterling.
They were very nice, a little further out than what I wanted but the lady I met with was very nice they also offered furniture too
Business response:
Hi Chris, thank you so much for your positive comments about Pacifica Senior Living Sterling!
Excellent information and tour.
Business response:
A Place For Mom Customer, thank you for your kind words and this wonderful review!
Liked it very much. 60-70 residents. Provides more transportation. Has Sunday Catholic service on site. On site visits from chiropractor, podiatrist and other doctors. Beautiful foyer, lots of activities.
Business response:
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Sterling. Thank you again, we hope that you have a wonderful day.
At present, there is a lot of staff turnover at Pacifica, even replacements leaving in just 2-3 weeks. Specific services paid for are not consistently performed, even after I politely chase after them about it.
Business response:
We encourage residents and family members to communicate needs and preferences immediately in our collaborative effort to provide the best care and experience possible; however, if there is a change of care needs in advance of any scheduled care reviews, please reach out to the respective director immediately so we can adjust any relevant fees.
We moved my loved one out about 6 months ago. There were two instances where they failed to respond to my dad's beeper request during a health emergency. There is no accountability and no follow up. No peace of mind for family.
Business response:
We apologize that your dad’s experience is not what we all had hoped. We are providing this information as context so that others reading this may understand what happened and why it will not happen in the future. This was during a time when the community phone systems were dropping and disconnecting calls. This system has been completely replaced. Secondly, our pendant alerts (beeper) were on back-order, and we were using a back-up “pendant system” which has now also been fixed. At the time, we addressed the issue by giving... read more
Frequently asked questions about The Ridge at Sterling
How is The Ridge at Sterling rated?
The Ridge at Sterling has a 4.3 star rating with 122 reviews.
When is The Ridge at Sterling open?
The Ridge at Sterling is open now. It is open 24/7.