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The Spoke
- Apartments
- Davis, CA
About this business
Location details
801 J St, Davis, CA, 95616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Updated review gained a star for me because we found a super huge cockroach looking bug scurrying in our room that I trapped inside a trash can but didn't know how to get rid of it. Next day went to office and told them and Shane walked all the way to our apartment to help us get rid of it by grabbing it and bringing it outside to release. Super greatful he helped get rid of it I can now sleep in peace!
Business response:
Thank you for sharing your feedback about your experience at our community. We genuinely appreciate your honesty and are truly sorry for the challenges you encountered upon moving in. While we're thrilled you found our staff super friendly, we recognize the condition of your apartment did not meet our standards, and we sincerely apologize for any inconvenience. We are taking immediate action to address maintenance concerns, enhance our move-in readiness process, and expedite response times. We're also investigating billing c... read more
while the spoke has some issues, i think the 1 star rating is a bit harsh. it's not perfect, but the buildings are pretty old compared to other apartment complexes and I think the price is somewhat affordable considering it's location. i've noticed most apartments in central davis are older, but the location makes up for it. i currently live in a one bedroom apartment and the bedroom is larger than most other bedrooms that i saw when i was touring apartments. it's definitely worth the price compared to other apartments since... read more
Business response:
Sincerely thankful for evaluating your entire time here with us for our team and other Yelpers to read. We are doing what we can to improve the quality of life at The Spoke every day and reviews like this make it all worthwhile. Keep us posted if you have any questions, if there's anything we can do for you - whatever it may be. :)
The location is nice because it is in the middle of Davis, especially being a few minutes away from Downtown. The staff are friendly when you talk to them in person. If you do try to call them or email them, expect either a no response or a very long response. Wi-fi is horrible. Pretty fair price for a one bedroom (around $1800 a month)
Business response:
Appreciate your honesty and forthcoming insight, Andrea. We do think the location is all kinds of perfect, just as you've stated! We had some phone troubles around the time your review was left, and would love to get an update form you this week or next to see how we can make 2024 the best year for you at The Spoke. Thanks again for your feedback!
Horrible place to live if I could give a negative star I would. Just moved out after graduating when I first move in the place was nice but realized it was mold infested. What they do is they cover up the mold with cheap plastic and throughout the year it breaks down and the walls get damaged I asked them to repair it but the service took months before it was fixed. Now when I moved out I made the place clean but they took all mine and my house mates down deposit for cleaning fee and carpet cleaning plus they charged us an e... read more
Business response:
Joseph - we do apologize for any negative experience that has occurred at The Spoke - however, this description of our mold care process is not accurate to how we diagnose any situation with that involved and we'd like to learn more about your specific instance in the event this is how it was handled in years' past. We can also handle a formal dispute of any charges at that time with your provided documents from move-in/move-out. Our GM Christyne is aware of your review and would happily discuss with you this weekend or next... read more
Upon move out you'll likely be hit with charges similar to these pictured. I don't understand why there are two separate water charges. And nobody will answer the phone if you call for clarification. And $85 for rent? Rent was due on the first of the month. Probably charging for 1 day of rent (for Aug. 31 or Sept. 1) even though we've been out for a week already. And what is a utility charge when we already pay water, electricity, trash, and internet? And again, at a time when people are going to have questions there's no on... read more
Business response:
Robert - thank you for your review. We are incredibly sorry for the lapse in communication you've experienced while attempting to discuss matters with our team. Our entire crew is currently in the midst of turning over units to ready them for new move-ins, and while this is not an excuse, it is likely the scenario for which we've been unable to answer phone calls sporadically throughout the day. We'd like to connect you with our regional manager Chenoa who, while offsite, may be in better hands to help you with the questions... read more
I don't usually leave reviews and try to handle matters on my own, but I had to write this. I originally enjoyed living at the spoke, however after moving out they refuse to return my security deposit or any accounting for it. It is not because of deductions, as I had my inspection and they told me exactly what would be deducted (small damage and a fee) It is because the office and accounting department simply refuse to return it. Under California law, a landlord has 21 days to give you accounting and return your deposit wit... read more
Business response:
Thank you for taking the time to share your feedback with us on our review platforms, Cinthya. We do apologize for any delay in receiving your deposit return, and are happy to report that this check should now be in your hands at the time of this review response. Our leasing coordinator connected with you last week, but we wanted to make sure all of the matters had been addressed before closing the loop in this response. If there is anything else our team can do for you, please reach out this week at (530) 756-2654 or update... read more
If I could give them 0 stars I would . I moved in today September 16th and was charged rent for the first two weeks of the month because they had to " clean up and renovate " . This place is neither renovated nor clean . It is a complete disaster with mold everywhere . You can see the pics below and judge for your self . Also rent is $1640 ( not cheap ) .
Business response:
Osman, thank you for your comments and perspective. If you have further inquiries, please call our office or email manager@livethespoke.com.
I really like how close the apartment complex is to downtown Davis and also the university itself just a 5-7 minute bike ride there or you can also take the bus there too! So far when it comes down to questions or problems needed to be addressed the management team was quick to respond to our issues! I enjoy overall the environment, living, and also the amenities they offer too like the cute gym they have.
Business response:
It's such a pleasure to read how much The Spoke has integrated into your lifestyle, Melissa! Thank you for speaking to the location, community and ease that living here has been able to provide for you. We'll see you around the gym! :)
Literally one of the worst places you could live in Davis. When we first moved in they promised us a dishwasher, we even got it in writing. Come moving day thu stick us in a unit with no dishwasher, then they changed us a relocation fee to switch to a unit with a dishwasher. Later, the hot water goes out for literally a week and a half with NO notice. No email no letter on the door nothing. I had to shower at the gym for that week and a half. They finally fixed it, after I filled a complaint with the county. Heaven forbid yo... read more
Business response:
Gabriel, thank you for your reviews. We would genuinely love to connect about your experience at The Spoke so that our current team can get a download of what's occurred, and what we're either doing or can do to help you. Our GM Christyne can be reached by calling the office or emailing clopez@livethespoke.com - however bests suits you. We hope to chat with you this week or next about your review, and what more The Spoke can do to improve for our community.
Frequently asked questions about The Spoke
How is The Spoke rated?
The Spoke has a 3.3 star rating with 296 reviews.
When is The Spoke open?
The Spoke is open now. It will close at 6:00 p.m.