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The Spoke
- Apartments
- Davis, CA
About this business
Location details
801 J St, Davis, CA, 95616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
If I could give them 0 stars I would . I moved in today September 16th and was charged rent for the first two weeks of the month because they had to " clean up and renovate " . This place is neither renovated nor clean . It is a complete disaster with mold everywhere . You can see the pics below and judge for your self . Also rent is $1640 ( not cheap ) .
Business response:
Osman, thank you for your comments and perspective. If you have further inquiries, please call our office or email manager@livethespoke.com.
I really like how close the apartment complex is to downtown Davis and also the university itself just a 5-7 minute bike ride there or you can also take the bus there too! So far when it comes down to questions or problems needed to be addressed the management team was quick to respond to our issues! I enjoy overall the environment, living, and also the amenities they offer too like the cute gym they have.
Business response:
It's such a pleasure to read how much The Spoke has integrated into your lifestyle, Melissa! Thank you for speaking to the location, community and ease that living here has been able to provide for you. We'll see you around the gym! :)
Literally one of the worst places you could live in Davis. When we first moved in they promised us a dishwasher, we even got it in writing. Come moving day thu stick us in a unit with no dishwasher, then they changed us a relocation fee to switch to a unit with a dishwasher. Later, the hot water goes out for literally a week and a half with NO notice. No email no letter on the door nothing. I had to shower at the gym for that week and a half. They finally fixed it, after I filled a complaint with the county. Heaven forbid yo... read more
Business response:
Gabriel, thank you for your reviews. We would genuinely love to connect about your experience at The Spoke so that our current team can get a download of what's occurred, and what we're either doing or can do to help you. Our GM Christyne can be reached by calling the office or emailing clopez@livethespoke.com - however bests suits you. We hope to chat with you this week or next about your review, and what more The Spoke can do to improve for our community.
An update to what was previously a very positive review: After a decent experience living at the spoke I moved out this past June. I received a check for my damage deposit reimbursement with a substantial sum removed. I contacted the spoke to receive an itemized receipt for the charges, they said they would get back to me. As of writing this review 6 months later I have not received any additional information beyond stalling when I've requested an update. Very disappointing.
Business response:
Beau, we appreciate updating your review based on the lack of follow-through you'd experienced from our team. We want to apologize for the delay in getting you the information you needed from our staff regarding your move-out, and also want to thank you for speaking with Valentina yesterday after the holiday break about where the delay is coming from and what the timeline looks like for getting your deposit in your hands. If we can chat beyond yesterday about any follow-up questions you may have, please let us know through p... read more
Update 11/2/2021 I can't express the problems any better than may fellow residents who have posted in the community page already. I am sharing their experiences anonymously. As a resident I have received NO compensation for this poor quality of life at the apartment complex which is shameful.
Business response:
Thank you for your review, Kelly. We've had our plumbing vendor investigating and performing repairs for several different units experiencing this issue. We have plumbers on site today performing repairs for this issue as well. Unfortunately, the plumbing issues with the property are taking longer than expected to be resolved. Please continue to communicate with our staff about your needs and we'll do our best to accommodate.
I do appreciate the college students that work here they are very kind and have great customer service. The maintenance staff is great. But these apartments are really old you lose your deposit on everything and they wouldn't even do an in person walk-through with me once I moved out. They said I could wait up to seven hours for them to get to my apartment. Move out was horrible. These apartments just really aren't worth the price in my opinion.
Business response:
Thank you for your kind comments about our staff and maintenance team, Kelsey. We do want to apologize for the frustration you've encountered upon move-out, and will be doing more internal investigating as to why this was the order of operations for your situation. Please continue to discuss with us any further concerns you have by calling us or stopping in, and we'll see what we can do to be of further help to you.
I really enjoy living here, the staff and the amenities definitely make it a comfortable environment! The apartments are nice and spacious with the option of being fully furnished and close to on site amenities like laundry facilities and the pools. They also have giveaways and snacks offered to the tenants throughout the course of the quarter to help with exam season! I will say that the only drawback is the occasionally unstable wifi, which is significantly more noticeable while everything is online and remote. Overall a s... read more
Business response:
We really appreciate such a detailed and thoughtful approach to your time at The Spoke, Abelina. Thank you for your honesty and integrity with your review consideration! We're glad you're enjoying a 5-star experience with us.
Absolute SCAM, bait and switch practice - what they do is likely illegal. Oh, and the lease contains a BLANKET PHOTO RELEASE. My advice: READ EVERYTHING. DOCUMENT EVERYTHING. And don't rent here. Set up for a complete lease takeover of some students who were never able to come due to COVID. The would-be-tenants assured me that the lease takeover would be for the entire unit for my partner and I. *I confirmed this, in writing, with the Spoke, multiple times*. Tons of difficulties with the process. Their lease and addenda conf... read more
Business response:
Morgan, we are incredibly sorry for the confusion and trouble brought upon you and your partner during the takeover process. The miscommunication and errors with the leasing sent over to you were in part due to a major software change in our leasing model as we converted from one company to another. This is no fault of your own and we apologize for the way that was handled. We truly do understand your concerns with the way things played out and hope that you and your partner were able to settle elsewhere with ease. We are of... read more
This is the worst place to live. I would rate 0 star if I could. I lived here for the 2019-2020 school year and it was a nightmare. The room that assigned to me wasn't exactly as my expectation. The sink was leak, the door hinges got problem and make sound when opening and closing. However, I still accepted it because I don't want to lose $250 deposit. I don't even remember how many times I requested to fix it and they just ignored me. Due to the pandemic, I moved out very soon but still paid the rent until the end of contra... read more
Business response:
We apologize for the lack of communication on our front, Quyen - we want to ensure you we are not dodging phone calls in the office, much less blacklisting. As we handle the pandemic, we've pivoted to a remote office which makes it more difficult to communicate through the office phone with our residents. However, our general manager Alvaro was able to connect with our accounting department to get you the tracking/routing for your return, so hoping to close the loop on that asap. If you have any questions beyond that, please... read more
Frequently asked questions about The Spoke
How is The Spoke rated?
The Spoke has a 3.3 star rating with 314 reviews.
When is The Spoke open?
The Spoke is open now. It will close at 6:00 p.m.