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The Trilogy Apartments
- Apartments
- Belleville, MI
About this business
Location details
10910 Independence Ln, Belleville, MI, 48111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Office staff unresponsive After being here about 5 years I’ve gotten pretty fed up with the lack of basic customer service from the staff. We were notified less than 24 hours beforehand that construction would be taking place in each apartments main storage closet. That same notice let us know the construction would take about a month. On top of that we were never notified that this construction would impact the laundry room meaning we’ve been without washers/dryers for several weeks with no response to when they would be ba... read more
Business response:
We deeply apologize for the challenges you have encountered in our community. We recognize the significance of effective communication, particularly in these circumstances. To address your concerns directly, we encourage you to connect with our property manager at trilogypropertymanager@beztak.com. We look forward to connecting with you shortly.
Verified Renter I cannot refer Trilogy as they raised the rent to uncommon amounts of more than 3x previous rent and would not negotiate on top of always smell like smoking in halls , front door could not be locked for more than 5 months while waiting for new fob system. There are also fees on top of fees and that makes it harsh to pay or catch up if behind . Life happens Trilogy and Beztak were beyond unreasonable.
Business response:
Thank you for taking the time to provide feedback. We understand your frustration and would like an opportunity to explain. Our renewal options are met with careful analysis of the current market. We encourage you to come to the office to discuss this further as well as address any other concerns you may have. We look forward to connecting with you!
Verified Renter I wouldn't recommend living here if you are looking for anything nice. The pro of living here is safety which I base solely off my car never being tampered with or my apartment. Security drives around at night, but don't ever expect them to actually secure anything going on inside the buildings. Leasing office attitude in person is very poor and maintenance is mediocre , they don't seem to require any certifications when hiring.
Business response:
It's disappointing to learn that you have this impression of our community and team. We hope you know that we care and value your time, and we'd like to learn more about what happened and how we can improve. When you have a moment, please reach out to us directly at trilogyleasing@beztak.com. Our team looks forward to connecting soon and ensuring a better experience moving forward. Thank you.
Verified Renter Great apartment complex besides the fact my car got stolen and management failed to accommodate me in any way. They basically don’t care.
Business response:
Dear Resident, we're so sorry to hear about your car. Please know that we don't take these situations lightly, as our residents' comfort is critical to us. If you wouldn't mind, we would love to discuss this matter with you so we may aid in any way we can. Please stop by our office whenever you're able to. We look forward to connecting!
Verified Renter The complex is cool and call , and they real nice for anyone looking for a apartment with a decent rental price
Business response:
Thank you for taking the time to share your feedback. We're concerned that your living experience hasn't met its full potential, and we would love to turn that around for you! Please call us to share any suggestions to help us improve for the better.
Verified Renter Good space and storage. Office staff and maintenance are friendly and quick to respond.
Business response:
We appreciate feedback as it allows our team to better understand our residents’ experience, feel free to give us a call if you have any additional comments.
Verified Renter This is a terrible place to live, appliances are always malfunctioning
Business response:
We sincerely apologize for the inconvenience. Let us assure you that this is not the standard for our living experience, and we're disappointed to hear that we haven't met your expectations. We encourage you to call us at (833) 804-9496 to discuss these concerns directly. We want to resolve these issues as quickly as possible.
Would NOT Recommend Unprofessional, everytime you talk to someone it’s something different. I signed a lease and they tried to tell me it was a $75.00 up charge for carpet. My cue to move elsewhere Southport apartments or harbor club will be the better option for anyone !
Business response:
Hi there. We appreciate your interest but are sorry to hear that your experience did not meet your expectations. Our rates and availability are subject to change and we do our best to provide the most accurate and current information available at all times. We do apologize for any inconvenience this may have caused you. Though we're saddened that your experience did not leave you with a more positive impression of the community, we wish you the best in your housing search.
Verified Renter Its a great place to live. Biggest downsides are the windows are junk and take an incredible amount of effort to open and close and they are dirty outside on the bottom level. Also, there are no units with washer and dryer in them. But the 24 hour gym is wonderful.
Frequently asked questions about The Trilogy Apartments
How is The Trilogy Apartments rated?
The Trilogy Apartments has a 4 star rating with 862 reviews.
When is The Trilogy Apartments open?
The Trilogy Apartments is open now. It will close at 6:00 p.m.