This profile has been claimed by the business owner or representative.
The Trilogy Apartments
- Apartments
- Belleville, MI
About this business
Location details
10910 Independence Ln, Belleville, MI, 48111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Horrible This is my second time moving into these apartments when you first view them they look amazing but not for long ! I lived here for sometime an my building is horrible! I called and complain several times an nothing is never done! It’s January and it’s flys in the hallway HOW ? It’s smells so bad my neighbors leave there trash in the hall way for days it’s trash up an down the hallway it’s dog dropping everywhere I put in several orders some which were never completed even the ones that was supposed to be completed b... read more
Business response:
We're deeply sorry that your experience with our community has not been as positive as we would hope. The upkeep of our homes and the cleanliness of our community are important to us and we would be happy to look into any unaddressed maintenance requests you've submitted, as well as any issues you've encountered with your neighbors. We also sincerely apologize for any difficulties you've had using our online bill pay system, but would like to work with you to make your time here as enjoyable as possible moving forward. Pleas... read more
Verified Renter I wish I was in a position to move. I hate it here lately with new management.
Verified Renter The management is kind and the club house is a great addition to the community. However, the entire time my family has lived here we have had difficulty in keeping our children free from marijuana smoke exposure which has majorly effected the enjoyment and our wellness at Trilogy Apartments.
Verified Renter At first, the Trilogy apartment were everything I wanted and more. The location was great l, the staff was nice and the amenities were extreamly convienent. But, for living here for over a year the amenities, the service and the overall quality of living has deteriorated emensely. Something as simple as putting in a maintance request or contacting the office has become impossible.
Verified Renter The management is terrible. The response times on important issues is slow. Since Beztak took over the value of a community had gone down. The buildings cannot continue to be “patched” up. Tenants aren’t notified of any break ins or criminal activities. As a resident of the community for 5 years it is disappointing to see the lack of effort the management displays.
Verified Renter Trilogy looks good but is significantly deceiving. The work they put into the clubhouse does not transpire to the living premises. Painters have no idea what tape is, carpeting is uneven, windows are leaky, and door lock is smashed. Residents are low lives. I had a package stolen early on in my lease. They do not understand common courtesy and must think this is Colorado based on the smell throughout the building. Laundry breaks down regularly and maintenance is a joke. My patio door has been broken since DAY... read more
Terrible Management This place is terrible. Don't judge a book by it's cover, especially when moving in here. I literally could go on and on about everything we have experienced here. Broken parking lot lights that never get fixed. Broken building doors, so literally anyone can just walk inside our building that we are supposed to use our key fobs for. I, as well as many other building residents have complained about this for months and nothing has been done to fix it. Maintenance requests take ages to complete, if ever. The... read more
Business response:
We're sorry to hear that your experience with our community has not been a more accurate reflection of the positive living experience that we strive to offer our residents. Your satisfaction is important to us and we appreciate you bringing these concerns to our attention; we will certainly take your valuable feedback into consideration moving forward. However, we are unfamiliar with any residents with these specific concerns and would appreciate the opportunity to speak with you in order to offer you as much assistance as p... read more
Site incorrect Water, trash and sewer is not included. This site is incorrect. Staff has nasty attitudes and clear they really don’t care - it’s all management fault who has no presence in the office. bait & switch type of company. These apartments are too much to play these types of games.
Business response:
Hi, Bre. We apologize for any miscommunication regarding our community's utilities. We're happy to answer any questions residents or potential residents may have about their accounts and we maintain an open door policy here in the office. Our team strives to provide top-notch service at every opportunity while maintaining high degrees of respect and professionalism and we're saddened that you've gotten any other impression. If there is anything that we can help you with at this time, or if you would like to discuss your conc... read more
Below average apartment with little to no communication If you think the clubhouse is an indication of what the apartment experience will be like during your lease, think again. Virtually all their effort/money seems like it goes into the clubhouse to get people to sign leases. Once you sign your lease, do not expect to talk to anyone again unless your rent is late and they are calling to collect it plus a fee. The apartments do not match up to the other local complexes in the area. Laundry is not included in most units, nor... read more
Business response:
Hi, Brian. Though we're sorry to hear that your experience with our community has been less than positive, we do appreciate your feedback. The satisfaction of our residents is important to us and we would appreciate the opportunity to speak with you about your concerns in order to offer you as much assistance as possible in addressing them. We hope that you'll feel free to reach out to us directly here in the office at your convenience so that we can work together to make your time here as positive as possible moving forward... read more
Frequently asked questions about The Trilogy Apartments
How is The Trilogy Apartments rated?
The Trilogy Apartments has a 4 star rating with 862 reviews.
When is The Trilogy Apartments open?
The Trilogy Apartments is open now. It will close at 6:00 p.m.