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Thrive Pet Healthcare - Falcon
- Veterinarians
- Katy, TX
About this business
Location details
9722 Gaston Rd #175, Ste 175, Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worse service I have experienced as a dog owner. The vets are ok but the front office is terrible. They cannot get their information straight. I had to take my dog in for some specific testing and the front office could not tell me at what time I had to take her. They said they did not do that testing when the vet had scheduled it. Took my dog in another time for her check up and they said it was not time when I knew it was time and her prescription was due. Today I got there 5:10 because of awful traffic and I had call... read more
I brought in my cat Eirene, a Sphynx cat to get spayed. We were told the procedure would cost 489$, 89$ for the blood work and 400$ for the actual procedure. We came in the day before for blood work and were charged 91$ and 211$, this 211$ was a deposit for the procedure. We go for the spay and were charged 400$ on top of the 91$ and 211$. We argued for the cost and said this was unfair and were being overcharged. They then proceeded to threaten to call the cops and sue us if we didn't pay. Even threaten to withhold the cat.... read more
I made an app to get rabies shots on 1 dog and nails cut on 2 dogs. They overcharged me for the rabies $91. They refused to cut my dogs nails because they "moved too much". They wanted to sedate them and have us come back and pay for the sedation $50 each. Just cut their nails. The front desk and vet were telling me 2 dif prices, very irritating.
My French bulldog visited Dr.Holder in 2021. He was hunching his back and having a lot of pain. She recommended he rest and stop heavy activity which I have the treatment plan for. She never suggested any other issues. Long story short my Frenchie died one year later due to IVDD which " Dr. Holder" never even touched on nor did she care to educate us on, was not mentioned once on our treatment plan. She's an amateur with no real knowledge on life threatening diseases that affect unique breeds. I went back to her one year lat... read more
do not go to this place!!!!!! the level of service is bad and they are so rude my dog has been crying for the last four hours and he went in for a routine checkup billie the vet tech called me a b*tch when she was the one that was rude to me.
Business response:
Thank you for sharing your feedback. We are sorry that your experience with our hospital did not match expectations, and we will be sure that our management team is aware so we can look to improve moving forward.
I called twice and they could not answer my questions. They lack in communication as well give misleading information. I was asking a question and when I looked at the phone they had hung up. This is why I am giving them a one star
Business response:
Thank you for sharing your feedback. We are sorry that your experience with our hospital did not match expectations, and we will be sure that our management team is aware so we can look to improve moving forward. We hope you will give us another try in the future!
Staff is very rude. Would not recommend. Pulled into the parking lot a little late (9 min) and was told they would treat me as a walk in and it would be an hour wait. I asked to see manager and they were not in. Christine was very rude and tried to explain why I was considered late even though I had two pets and was not late for second appointment. Then some other lady walked out from her closed door room to come out and threaten to call the cops on me because she "felt threatened." This place is a joke and the staff don't... read more
Business response:
We are very sorry to hear that you have had a negative experience with our THRIVE location, but we appreciate you taking the time to bring this to our attention. We are looking into this for you with our management team, and if you would like to provide any further information on your experience, please feel free to reach out to our customer service at woof@thrivevet.com.
Vets and techs were very sweet and took great care of my dog, but these people can't do billing properly. It says affordable but they will nickel and dime you to a high bill and in my case tried to double charge me twice. It wasn't a lot of money but it is the principle.
Business response:
Hi Ryan, thank you for taking the time to leave your review! At THRIVE, our mission is to bring quality veterinary care at unprecedented value to all pets. Our nose-to-tail exam starts at just $35 and if your pet needs additional tests or medications, our policy is to provide you with an estimate in advance, to avoid any surprises. We are committed to providing quality affordable veterinary care to as many pets as possible, but appreciate your feedback. We hope you will give us another try in the future.
Nugget died of end stage lung cancer on Friday. The reason I am reaching out to you is because both the Gaston and N. Katy location in Katy, Texas provided horrific care for him. My mother took Nugget to the vet in December for a cough. He was seen twice over the next month. The first time, we were told his cough was a vaccine reaction. The second time, we were told they could not get him to replicate his cough, so it must be anxiety related and that he had an ear infection. Your clinics caused a dog to needlessly suffer by ... read more
Frequently asked questions about Thrive Pet Healthcare - Falcon
How is Thrive Pet Healthcare - Falcon rated?
Thrive Pet Healthcare - Falcon has a 4.4 star rating with 821 reviews.
When is Thrive Pet Healthcare - Falcon open?
Thrive Pet Healthcare - Falcon is open now. It will close at 6:00 p.m.