Thrive Pet Healthcare - Legacy

4.2

Veterinarians
Plano, TX

About this business

Healthcare Veterinarians

Location details

3941 Legacy Dr Suite 200, Suite 200, Plano, TX, 75023, United States

Get directions

Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.2504 reviews

Select a rating

Grace S.

5 years ago

These people are horrible. There is no way that I would trust them with my puppy. Super rude in the phone and cannot provide any pricing, sounds like a scam to me.

Business response:

Hi Grace, thank you for taking the time to leave your review! At THRIVE, our mission is to bring quality veterinary care at unprecedented value to all pets. Our nose-to-tail exam starts at just $35 and if your pets needs additional tests or medications, our policy is to provide you with an estimate in advance, to avoid any surprises. We are committed to providing quality affordable veterinary care to as many pets as possible, but appreciate your feedback. We hope you will give us another try in the future.

Brittany M.

5 years ago

I have been here for 2 years. It used to be really great service when Dr Allen was here but the service has really gone down hill. You always have to play phone tag to talk to a nurse or doctor. I brought my dog in on Saturday(dec 12) who had previously had cancer to get a full check up they suggested senior bloodwork. I agreed. I also knew that we needed to get an ultrasound so i requested a referral. It took several days for VCA hospital (their choice) to even talk to me because they didn't receive the proper paperwork fro... read more

Mackenzie S.

5 years ago

We are hoping our appointment goes better than our booking process. I just called to book an appointment and I was on the phone with a call Center overseas for 17 minutes to book an appointment for VACCINATIONS for my dog. This was the worst experience I've ever had booking ANYTHING.

Business response:

Hi Mackenzie, I am sorry to hear that you have had a negative experience with booking your appointment. I would like to look into this further for you and see who you spoke with to ensure that we can follow up and improve. Can you reach out to me at woof@thrivevet.com with the number that you called in from so we can address this further? Thank you. - Kylie

Toni H.

6 years ago

I'm hesitant to post this review because I'm embarrassed that my cat bit one of their vet techs. However, I feel uncomfortable about how the entire situation was handled and like I put my pet in a bad situation unknowingly. I assume the vets are the experts and know what's best, but that's not the case here. I haven't kept up with my cat's rabies vaccines because she's indoor only and doesn't have contact with outdoor pets and going to the vet is an extremely stressful situation for her (most cats). I wasn't aware of the... read more

Business response:

Thank you for your feedback. We try to make every experience a great one for our patients and their owners. We do take great lengths to make sure we finding a safe balance between proper restraint and patient comfort/safety. This is something that has, and will, always be paramount for our staff. Thank you and hope you have a great day.

Mary T.

6 years ago

Always see a different vet. No continuity. They lost my dog's records and claimed for hours they'd never seen him until I brought in the invoice. Then they admitted they'd lost a lot of data the same way they'd lost mine. The care I've received has been sometimes good, sometimes worthless. But it is cheaper than other vets in this area. If you are in a pinch, you can at least get care. But don't charge it. Their system charges you twice and there is a week's wait to get it straightened out.

Business response:

Thank you so much for your feedback. We take both positive feedback as well as opportunities to get better seriously, and we're committed to improving. Please let us know if there's anything we can do for you in the future. Have a great day!

D C.

6 years ago

Have made two attempts to take one of my pets to this location. Both times they were too busy or oddly enough couldnt help with the issue we were dealing with (neither of which was complicated). It's hard enough with working to get the pets to a clinic - then only to be turned away. TWICE. Don't waste your time.

Business response:

Thank you for your feedback. We take both positive experiences as well as opportunities for us to get better very seriously. Please let us know if there's anything else we can do for you in the future. Thank you, again, and have a great day.