Thrive Pet Healthcare - The Heights

Debra S. 

on Yelp

8 years ago

I had a appt.Dec.23,2017 I drove 17 miles to them.Appt. was for 11:30 am.Arrived 11:20 am called out down their hall for assistance .Fraizer came up about 5 min.later took my name lied about time say I was late ?have a seat then a lady came up said doctor was over book reset appt?No called Petco manger for 1800## Fraizer came on phone talking like a owner.I stated report to tv local about she hung the phone in my face 7670 FM 1960 employee need retraining .No call to me for over booking the Thive Pet Care from Hell.Rude work... read more

Walter P. 

on Yelp

8 years ago

I would recommend "Doc McStuffins" before I referred anyone to go here. I called prior to the visit and was told my appointment would be around $289 and when I left it was $400 +. The Vet on board was not very educated and did not know many of the answers being asked. Our dogs were given some medication with very little instructions as well as shampoo. They have been throwing up since the day that we walked out. There was no engagement between the staff and my family. My husband and I had to continue asking questions in ord... read more

Missy H. 

on Yelp

8 years ago

Very disappointed with their on-line scheduling system. It is not in real time, so just because their calendar is showing available at a particular time, does not mean that time is available. I didn't find out until several hours later that the time I picked was unavailable. Very frustrating when you are trying to plan your day. 

Taylor C. 

on Yelp

9 years ago

Have been here multiple times as a walk in today tried to go and have check out my puppy who has been loosing hair and was told "I don't feel comfortable taking her in as walk in". 

Dana J. 

on Yelp

9 years ago

This is my second visit and for sure my last. The Vet had no idea what was going on and was not at all interested in my dogs well being. I will say 2 of the Techs were wonderful but one of them was rude and only interested in the bill. 

Cheryl F. 

on Yelp

9 years ago

Thrive does not care about our pets. They refused to give a regular ear cleaner for my pet. Which they gave to me before. Due to change of vets. The new one does not care.. She laughed at me and does not know the difference between regular every day ear cleaner and a prescription. She told me she has it but I would need to go to petco My poor bassett hound. I will never take any of my dogs to Thrive. Cheryl Fancher 

Stefanie C. 

on Yelp

9 years ago

I'm a new pet owner and had great experiences at my first few visits to Thrive with my puppy, however the vets are always different and the level of service is inconsistent. They also seem to have scheduling issues occur pretty frequently, and although I had only witnessed similar situations at prior visits, at my most recent visit I was informed that that the vet *might* be able to work us in, even though we booked an appointment online and were there on time. Wait, what? Time to find another vet! 

Amy F. 

on Yelp

9 years ago

Thrive is very reasonably priced when it comes to vaccines. And that is it. They will absolutely murder you on everything else, including bloodwork, dental work, and especially medication. My advice is to take your pet here for routine vaccines then elsewhere for anything and everything else. 

Audrey H. 

on Yelp

9 years ago

Absolutely do not go here. They are unethical. I would give them 0 or negative stars if I could. I tried to order my dog's heartworm medicine online and the company called to tell me THRIVE refused to confirm the prescription because they carry the product in their office. I requested a prescription for the medicine at the time of my visit and they printed out a copy which apparently won't work because it has to be an original. No one told me I had to purchase medicine from their office at the time either. I honestly hat... read more