Thrive Pet Healthcare - The Heights

Deidre M. 

on Yelp

7 years ago

So after I had my bad experience here with one of their technicians, I refused to go back. But my roommate said he would take the dogs here. He made an online appointment for one of them and today, the day of the appointment, they called and said he made the appointment online and it wasn't a "real" appointment, just a request and they didn't have time for him. He asked why they have the online appointment system if they don't honor it and they had no answer. When he said it is good customer service to confirm appointmen... read more

Ellen J. 

on Yelp

7 years ago

Dr. Smolik and staff are always great, so knowledgeable and pleasant to deal with. However, there is a management problem with making appointments. My pup probably has a tooth abscess and should be seen today, but I was told there were no appointments until Wednesday (today is Monday). I was told that I could walk in but I could expect to wait for hours to be seen. And they're not really very friendly about it. To me they should have a margin of time left for sick visits that come up suddenly. There is a wide difference ... read more

Elizabeth H. 

on Yelp

7 years ago

My 9 lb dog had a bright pink rash all over and was given Apoquel to take. He immediately got sick, lethargic, would not eat, drink or move much. We called and had to leave 4 messages in 5 hours that were never returned. "You are on the list was their response." Never received a call that day or any day since. We called the next day with no response except an email to buy a probiotic. Took him back 5 days later and was told at he should had taken with food. Nothing was said to us about this at the first appointment, or wri... read more

Martha M. 

on Yelp

7 years ago

They aren't winning any awards for service . Myself and two other friends think their service is HORRIBLE !! I'll be going back to North Loop Low Cost Animal Clinic . You may have to wait ,but the service is EXCELLENT and the costs is VERY reasonable.! (Closed on Thursday & Sunday) They're the best ! When I win the lotto,I will donate funds to them for a much needed makeover . THRIVE .. you SUCK !! 

Roel G. 

on Yelp

7 years ago

So on their website it says All Walk Ins WELCOMED, but the little girl on their front desk with the attitude tells me my dog can't be seen because their not taking them today, as in walk ins. So why Fucking put it on you window of the Clinic and online, makes no sense, they need a new front desk worker. Please Change y'alls policy 

Juan R. 

on Yelp

7 years ago

I just took my dog to this place for their offer of 17$ evaluation, It needs a surgery to remove a mass. as it has other issues I payed $250 the fist visit, they gave me a quote of $670 for the mass removal. I have a follow up appointment where more money was needed for the other conditions that aren't as critical as the now bleeding mass. They gave a my wife another quote now for $1300 and another bill for $180. I have expended nearly $500 and my poor baby is in worse condition than the one it was before attending to th... read more

Farzaneh E. 

on Yelp

8 years ago

Very clean environment and caring friendly and polite staff I felt very comfortable at the first visit. The vet was very knowledgeable and friendly she was very attentive to all my questions to my satisfaction I would recommend them to others. 

Claudia T. 

on Yelp

8 years ago

It was a horrible experience at the Ella location. The vet tech was extremely rude - at one point offers to check my dog in the waiting area because they were busy and running behind. The lady that checked us out the end acted as if we were bothering her. Not sure if they were having a bad day / but my experience there was horrible. I had just adopted my toy poodle - so I was happy and excited to make sure he was healthy - this was the wrong place to go. 

Erin K. 

on Yelp

8 years ago

I fully believe my cat would have died if something serious had been wrong with her. This place only wants your money.