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4895 Houston Road, Suite 101, Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Communication with Tom
Tom was attentive and responsive throughout the entire process.
Friendly and professional
Tom did anything and everything to make things works. If something came up he always had a solution and didn’t give up on you.
Tom was on top of everything, and made sure to update us long the whole process of buying the house.
Everything was great - Tom told us exactly what we needed and were able to have a pretty smooth closing!
Have stronger communication system with your customers. Perhaps make a website where it has a progression bar and allows them to see the current location of their mortgage application. And if they need to provide more documentation or have questions it can be displayed and possibly even submitted directly to the site for more fluidity and transparency of the loan process.
I knew what I wanted but I was SO nervous about navigating the the actual purchase of a home. Tom and his team guided me through the process, pointed me in the right direction and provided the necessary resources to accomplish my goal of owning my own home. I am so happy and full of appreciation!
Tom is a wonderful asset to the team
Tom Freppon, Branch Manager, NMLS #56454 has a 4.9 star rating with 559 reviews.
Tom Freppon, Branch Manager, NMLS #56454 is open now. It will close at 6:00 p.m.