Town East Ford

Business response:

Thank you for your glowing review! We're thrilled to hear that Jermaine went above and beyond to provide exceptional service. Taking the initiative to send a video of the vehicle shows his dedication to ensuring you have all the information you need. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Jermaine. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again at Town East Ford! 

Business response:

Thank you for your positive feedback! We're delighted to hear that you received great customer service and that everything was completed on time during your visit to Town East Ford. Ensuring our customers are satisfied and their vehicles are well taken care of is our priority. We appreciate your loyalty and look forward to serving you again for your F-150 Ford service needs in the future! 

Business response:

Thank you for your review! We're thrilled to hear that Kevin and Matthew provided you with great service at Town East Ford. It's fantastic to know that they were knowledgeable, friendly, and made you feel comfortable throughout your purchase process. We'll be sure to pass along your compliments to them. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! 

Business response:

Thank you for your review! We're glad to hear that you received good service from the friendly staff at Town East Ford. We appreciate your feedback regarding the price for service, and we'll certainly take it into consideration to ensure our pricing remains competitive while maintaining the quality of our service. We're pleased to know that Jim Artrip did a good job assisting you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forwa... read more

Business response:

Thank you for your review! We're thrilled to hear that you received awesome fast service at Town East Ford. Providing excellent care to our customers is our priority, and we're delighted that you're willing to drive from Fort Worth for our service. We'll be sure to pass along your appreciation to David and the rest of our team. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! 

Business response:

Thank you for your review! We're glad to hear that you had a great overall experience at Town East Ford, despite encountering a problem with your certified pre-owned Expedition on the way home. We're happy to fix the problem at no charge, demonstrating our commitment to customer satisfaction. We appreciate your understanding and your willingness to consider buying from us again. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Town East Ford! 

Business response:

Thank you for taking the time to share your feedback with us regarding your recent experience. We sincerely apologize if your visit did not meet our 5-star expectations. At Town East Ford, we strive to provide exceptional service and aim to exceed our customers' expectations with every interaction. We regret that we did not deliver an outstanding experience for you during your visit. Your feedback is important to us as we continuously work to improve our services. We would appreciate the opportunity to discuss your concerns ... read more

Business response:

Thank you for your 5-star review! We're thrilled to hear that we were able to efficiently complete the factory recall on your 2018 Ford Escape in just 1.5 hours. Providing prompt and efficient service is important to us, and we're glad that we could meet your expectations. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! 

Business response:

Thank you for your review! We're thrilled to hear that you had an excellent experience at Town East Ford. Providing great service and being helpful to our customers is what we aim for, so we're delighted that our crew met your expectations. Attention to detail and top-notch service are important to us, and we're glad that you noticed and appreciated it. If you ever need anything else or have any questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future!