This profile has been claimed by the business owner or representative.
Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Terrible place to do business with. I bought a 2013 lexus rx450h 2 years ago for $54,000 out of the door. Came home to find out that there's no owners manual, cargo cover was missing, no first aid kit. The worst part was 2 days ago, I got a flat tire and I searched everywhere for the lug nut lock key, no where to be found. It was supposed to be next to the jack in the back of the car, but it's missing. Now I am stuck at home can't go to work, waiting for a tow truck to tow my car to the dealership and hoping lexus dealer wil... read more
Business response:
Nam - I am sorry to hear you felt this way about your experience here at Toyota of Kirkland. Management would like to speak with you in regards to your experience, is there a best number you can be reached at? Or please feel free to reach me directly at Mariam@obrienautogroup.com. Thank you in advance. -Mariam Ketner | O'Brien Auto Group
Horrible service. I was charged $600 to fix a broken window and they did not even clean up the mess they made during fixing it. I understand they are not equipped for a car wash but not even bothering to cleanup small glass pieces is unacceptable. The labor cost was almost the price of the window! All this with a long wait to pick up the vehicle.
Business response:
Hi I am sorry to hear you felt like your service experience was terrible. Management takes these matters seriously and would like to make this right for you. If you haven't already been contacted by management is there a best number you can be reached at? Otherwise please feel free to get in touch with me at 425.213.1876 or at lyz@lexusofbellevue.com. Thank you in advance. -Lyz Pynsky | Obrien Auto Group
Bring my car for service and they always take their sweet time !!!! Don't even have a smoking area !!!!!
Sure they will sale you a car. I purchased mine there. Sorry to say but the service that I received after the sale was shameful. I called over the span of two weeks. Left several messages with finance department. No calls were ever returned. Everyone apologizes for them. Come on guys.....really. said they were going to send me my plates because I live over 120 miles away. Said they were on the way. Still not received. Called last week spoke to the receptionist ......she told me she would send them out in the mail that day.... read more
I am giving Toyota of Kirkland two stars because when I first arrived at the facility the person who spoke to me first followed me with caution like I wasn't suppose to be there. I didn't feel welcomed, the guy never walked up to me, instead he stood a distance to ask me questions. He made me feel very uncomfortable.
Update: Due to my posting I was expedited. It pays to not sit in silence. Thank you Toyota Service center. Next month I'll be back your new location shopping for a Scion." The service station here sucks!! An hour and a half for an oil change?? And that's only the estimate. Wtf!! I was going to come back to toyota to buy my daughter a Scion but I doubt it now. Looks like we'll be looking somewhere else. Maybe Honda..."
Business response:
Thank You Donna Hill for your patience and understanding. We look forward to serving you at our new location. If you have any further questions comments or concerns please do not hesitate to let us know. Thank You again!
Steals from employees
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.2 star rating with 6,654 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is closed now. It will open at 10:00 a.m.