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Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Their service people went through my car stealing and reading and moving personal items. Wouldn't raise headlights to protect the live of pedestrians on the street at night.
Dropped in at last minute (no appointment) for an oil change and to replace tail light. Told I would be in and out within 60 to 90 minutes. Got done in that time range - no muss or fuss.
Business response:
We are happy to hear your recent service visit went so well for you, Robert. Thanks for choosing Toyota of Kirkland and we hope to see you again! Thank you, Mariam K. | O'Brien Auto Group
I am in car service Heaven! I just arrived at Toyota of Kirkland to service my 2011 Prius and so far this dealership has exceeded my expectations beyond my wildest imaginations. Obviously, they aim to please. 1) I was swiftly greeted upon arrival and escorted inside to a desk with comfortable seating while the Service Rep inspected my car. At my previous dealership, I had to wait my turn, even though I had an appointment before my Service Rep showed up and then I had to stand at a service desk with zero seating. 2) Toyota... read more
Business response:
Sylvia, wow! Thank you so much for the feedback! We are so happy to hear that not only was your car service experience pleasant but you enjoyed our accomodations too. We want all guests to be as comfortable as possible when they come see us. Your patronage is truly appreciated, and thank you for working with our team here at Toyota of Kirkland. We look forward to seeing you again! Sincerely, Mariam Ketner | O'Brien Auto Group | mariam@obrienautogroup.com
Typical used car salesman approach. Super shady sales tactics. These people lied to me about my credit score. Now I drive a Lexus from Lexus of Seattle. ��
Business response:
Sorry to hear you felt so negatively during your recent visit with us Greg. We certainly never want guests to feel this way, and for that we sincerely apologize. Given the opportunity, we would love to learn more about this. Is there a best way management can reach you to discuss? We hope to hear from you! Thanks, Mariam Ketner | O'Brien Auto Group
One of employees is an absolute loon. He lives next to a public easement in Snoqualmie and curses and threatens mountain bikers on a daily basis.
The quality of service at TOK has deteriorated . While they have a great facility and more "Service" managers, their quality of customer service and the reliability of their maintenance of vehicles has gone down. They even fail to do basic check like tire pressure checks during 5k service and do not give the best deal even though they advertise some deals via email. When I picked up my car after service today, I noticed they had not even checked the tire pressure and when I tried to let my service manager know, she was busy... read more
Business response:
Mariam, thanks for your response. The manager reached out to me and we are working together to make this better moving forward. Appreciate it. It is a gesture that shows TOK is still committed to providing good customer service.
Poor service. Spent far too many hours purchasing our new car because of mistakes they kept making. Then went in to get the 2nd laser cut key programmed and find out they used the wrong VIN number from a different car. Missed brunch with friends we haven't seen in months. Shot two of our Saturday's to hell because they can't get the paperwork right. I would not recommend them and won't go back in the future.
Business response:
UPDATED RESPONSE: Hi Andrew, I would like to assist with this situation. Please call me directly or if you would allow me to call you at your convenience please send contact information and I will be in touch as soon as you are ready. Sincerely, Tony Pho General Manager Toyota of Kirkland Tpho@toyotaofkirkland.com Phone 425-814-9696 "Make it a great day"
After looking for 3 months for the exact car I wanted, I found it at Toyota of Kirkland. At my time of purchase I had worked in a business closely related to car dealerships and therefore had a good understanding of how the car buying process and customer service aspects were supposed to go. I went to look at the car and immediately fell in love with it, a red, special edition Scion TC with low miles. Sean Hart was the salesman that worked with me. After my test drive, I went in to negotiate; they are very un-negotiable. How... read more
Business response:
Victoria, we are displeased to learn you had a negative experience here at Toyota of Kirkland. Management takes these matters very seriously, and we would like the opportunity to discuss the matter with you. Do you have a contact phone number we may reach you at? You may also contact me directly at Mariam@obrienautogroup.com or 425-213-1876. Thank you in advance! -Mariam Ketner | O'Brien Auto Group
After looking for 3 months for the exact car I wanted, I found it at Toyota of Kirkland. At my time of purchase I had worked in a business closely related to car dealerships and therefore had a good understanding of how the car buying process and customer service aspects were supposed to go. I went to look at the car and immediately fell in love with it, a red, special edition Scion TC with low miles. Sean Hart was the salesman that worked with me. After my test drive, I went... See More in to negotiate; they are very un-neg... read more
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.2 star rating with 6,654 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is closed now. It will open at 10:00 a.m.