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Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
ABOUT O'BRIEN AUTO GROUP You may have never heard of the O'Brien Auto Group but we've been around and local since 1986. Our philosophy is very simple: Make your buying and ownership experience as easy and as enjoyable as possible. We know that you have the highest expectations of the vehicles you drive and of the people you trust to help you out. Our teams consist of employees who care. We take the time for on-going training to be certain we're able to meet your needs with full confidence, providing the highest quality and... read more
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Dropped in at last minute (no appointment) for an oil change and to replace tail light. Told I would be in and out within 60 to 90 minutes. Got done in that time range - no muss or fuss.
I am in car service Heaven! I just arrived at Toyota of Kirkland to service my 2011 Prius and so far this dealership has exceeded my expectations beyond my wildest imaginations. Obviously, they aim to please. 1) I was swiftly greeted upon arrival and escorted inside to a desk with comfortable seating while the Service Rep inspected my car. At my previous dealership, I had to wait my turn, even though I had an appointment before my Service Rep showed up and then I had to stand at a service desk with zero seating. 2) Toyota... read more
Typical used car salesman approach. Super shady sales tactics. These people lied to me about my credit score. Now I drive a Lexus from Lexus of Seattle. ��
One of employees is an absolute loon. He lives next to a public easement in Snoqualmie and curses and threatens mountain bikers on a daily basis.
The quality of service at TOK has deteriorated . While they have a great facility and more "Service" managers, their quality of customer service and the reliability of their maintenance of vehicles has gone down. They even fail to do basic check like tire pressure checks during 5k service and do not give the best deal even though they advertise some deals via email. When I picked up my car after service today, I noticed they had not even checked the tire pressure and when I tried to let my service manager know, she was busy... read more
Poor service. Spent far too many hours purchasing our new car because of mistakes they kept making. Then went in to get the 2nd laser cut key programmed and find out they used the wrong VIN number from a different car. Missed brunch with friends we haven't seen in months. Shot two of our Saturday's to hell because they can't get the paperwork right. I would not recommend them and won't go back in the future.
After looking for 3 months for the exact car I wanted, I found it at Toyota of Kirkland. At my time of purchase I had worked in a business closely related to car dealerships and therefore had a good understanding of how the car buying process and customer service aspects were supposed to go. I went to look at the car and immediately fell in love with it, a red, special edition Scion TC with low miles. Sean Hart was the salesman that worked with me. After my test drive, I went in to negotiate; they are very un-negotiable. How... read more
After looking for 3 months for the exact car I wanted, I found it at Toyota of Kirkland. At my time of purchase I had worked in a business closely related to car dealerships and therefore had a good understanding of how the car buying process and customer service aspects were supposed to go. I went to look at the car and immediately fell in love with it, a red, special edition Scion TC with low miles. Sean Hart was the salesman that worked with me. After my test drive, I went... See More in to negotiate; they are very un-neg... read more
Terrible place to do business with. I bought a 2013 lexus rx450h 2 years ago for $54,000 out of the door. Came home to find out that there's no owners manual, cargo cover was missing, no first aid kit. The worst part was 2 days ago, I got a flat tire and I searched everywhere for the lug nut lock key, no where to be found. It was supposed to be next to the jack in the back of the car, but it's missing. Now I am stuck at home can't go to work, waiting for a tow truck to tow my car to the dealership and hoping lexus dealer wil... read more
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.2 star rating with 6,537 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is open now. It will close at 9:00 p.m.