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Toyota of Kirkland
- Automotive
- Kirkland, WA
About this business
Location details
13210 NE 124th Street, Kirkland, WA, 98034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Service held a buddy's truck for three months unable to fix the issue and then crashed it while test driving it. They say it's not their problem and refuse to compensate him other then giving him the KBB value (despite him paying for the last three months and not having it) and upselling him to a new truck. Completely despicable.
Damaged my friends 2017 tacoma on a test drive and won't honor it. Offered him KBB trade value towards a new Tacoma but refuses to fix the damage.
Buddy took his truck in for the differential recall and they failed to secure his driveline afterwards, they kept the truck for 3 months. He was making payment the whole time as well. During that 3 month period they wrecked his truck and refuse to compensate him. They offered him KBB value for it and then wanted him to buy another truck from them. Terrible business practices being displayed.
Buddy took his truck in for the differential recall and they failed to secure his driveline afterwards, they kept the truck for 3 months. He was making payment the whole time as well. During that 3 month period they wrecked his truck and refuse to compensate him. They offered him KBB value for it and then wanted him to buy another truck from them. Terrible business practices being displayed.
Business response:
Colin, thank you for your feedback and for bringing this to our attention. We are sorry to hear about your friend's experience with us and management would like the opportunity to discuss this further. What is the best way to reach either you or your friend? You can also reach us directly at customercare@obrienautogroup.com. Thank you, -Toyota of Kirkland
Terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Stay away!!
Frequently asked questions about Toyota of Kirkland
How is Toyota of Kirkland rated?
Toyota of Kirkland has a 4.2 star rating with 6,735 reviews.
When is Toyota of Kirkland open?
Toyota of Kirkland is closed now. It will open at 10:00 a.m.