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Trellis Paradise
- Nursing home
- Las Vegas, NV
About this business
Location details
4375 S Eastern Ave, Las Vegas, NV, 89119, United States
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I just want to take a moment to share how great this facility was to my mother and myself. She was a patient here for over 60 days. She was recovering from a major surgery and also has a few other challenges including dementia. They have a great routine for the patients and the facility is clean as can be. I was always greeted by a smile at the front desk. I tried to be their everyday to remind her of where she was. She is very tricky to care for and they handled it like pros. Shot out to Mae the case manager. She helped ans... read more
Having a family member in the hospital is stressful and trying to figure out what comes after is even worse. Thankfully, we received a call from Jessica inviting us to come tour the facility and Giovanna came to visit my grandfather and I at bedside and provided us even more information. Upon admission, we discovered what a beautiful building Trellis is. They have all private rooms and the grounds are extremely clean. Case management was so helpful with resources. The gym is so spacious and bright. I can not thank the Trelli... read more
Such a beautiful building. It's truly one of the nicest facilities I have ever seen. When you walk in you are greeted with friendly front desk personal. The facility is so clean and has a clean smell. I love the rehab gym because they have a huge wall full of windows that make it so bright and cheerful. This facility is definitely top notch and I recommend it.
They are amazing, they helped my father out in a very difficult situation with my father, they took him right in and got to work immediately on setting him up with proper care. The rehab staff is just wonderful, the administration is on the ball and got everything taken care of so quickly! The grounds are beautiful and the care teams are so helpful!
Let's see if you want to know about this place you really need to hear what we feel about this place .Type of Care is it is suppose to be a rehab rehabilitation place because she had back surgery and it's supposed to have skilled nursing and stuff well I like the nurses but everybody else sucks like you're lucky that word I put instead of something else because I'm sorry I will never ever ever ever let somebody go there again. We trusted this place. The hospital made it seem like there's such a great place that they're gonna... read more
Business response:
Thank you for reaching out. We’re deeply concerned by your mother’s reported experience, including missed care, therapy, appointments, and wound-care concerns, while appreciating your kind words about the nurses. Please contact us at (702) 916-1290 so we can review this urgently.
My mom was in there for 2 weeks . They did not take care of our mom . They were supposed to to take her Friday on sept 4 to get her staples out but no one took her. This place is not a good rehab home and if you ask questions they just say ok I'll get in touch. My mom got an infection in her back .
Business response:
Thank you for reaching out. We’re deeply concerned about your mother’s care, including the missed appointment for staple removal and reported back infection. Please contact Trellis Paradise at (702) 916-1290 so we can review these serious concerns.
My mom was sent there from the hospital, it's not just a rehab facility it's also a nursing home. My mom ended up getting C-diff while she was there. My mom wasn't happy with the place. Not enough CNA'S. On the outside of her room was a 3 drawer plastic bin, on top were the masks and bleach wipes. C-diff is very contagious didn't provide yellow covering, the gloves were inside the door. My mom requested to go somewhere else but the doctor wouldn't do anything about it. I spoke to case management and just took her out AMA.... read more
Business response:
Thank you for bringing this to our attention. It’s regrettable to hear about your mother’s experience, including concerns about C. diff precautions, staffing, and communication regarding her care. Please contact us at (702) 916-1290 so we can review this matter.
It looks good from the outside but they do not have enough stffl to take care of patient needs. The "ain't my job" attitude permeates the entire experience. I am a patient along with my wife with dementia.. I spend much more of my time getting her taken care of than my own rehab.
Business response:
We appreciate your feedback and are sorry this was your experience. Thank you for sharing your concerns with us. We take all feedback seriously and are committed to addressing issues quickly. Providing compassionate, respectful care is our top priority, and we want every resident to feel safe and valued. We would appreciate the opportunity to speak with you directly. Please contact us at (702) 916-1290 at your convenience.
There will be pictures well when the lawsuit comes about when it comes to your family members especially your mother do not take them to this place. It's an absolute discussed. They do not give your parents loved ones grandparents, etc. the medicine that they need that's absolutely out of the question when it comes to bedsores they're number one at that so be careful don't take your parents there. Don't take your grandparents there. I wouldn't even take my enemies there, but I don't have any. These people are going to be sue... read more
Business response:
We take your feedback seriously. Please contact us at (702) 916-1290 to discuss your concerns further.
Frequently asked questions about Trellis Paradise
How is Trellis Paradise rated?
Trellis Paradise has a 3.9 star rating with 253 reviews.
When is Trellis Paradise open?
Trellis Paradise is open now. It is open 24/7.