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Trellis Paradise

3.9

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Location details

4375 S Eastern Ave, Las Vegas, NV, 89119, United States

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3.9211 reviews
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Jane S.'s profile image
Jane S. 
rating
3 years ago

Having a family member in the hospital is stressful and trying to figure out what comes after is even worse. Thankfully, we received a call from Jessica inviting us to come tour the facility and Giovanna came to visit my grandfather and I at bedside and provided us even more information. Upon admission, we discovered what a beautiful building Trellis is. They have all private rooms and the grounds are extremely clean. Case management was so helpful with resources. The gym is so spacious and bright. I can not thank the Trelli... read more

Giovanna R.'s profile image
Giovanna R. 
rating
3 years ago

Such a beautiful building. It's truly one of the nicest facilities I have ever seen. When you walk in you are greeted with friendly front desk personal. The facility is so clean and has a clean smell. I love the rehab gym because they have a huge wall full of windows that make it so bright and cheerful. This facility is definitely top notch and I recommend it. 

Crysta M.'s profile image
Crysta M. 
rating
3 years ago

They are amazing, they helped my father out in a very difficult situation with my father, they took him right in and got to work immediately on setting him up with proper care. The rehab staff is just wonderful, the administration is on the ball and got everything taken care of so quickly! The grounds are beautiful and the care teams are so helpful! 

Helen F.'s profile image
Helen F. 
rating
2 months ago

My sister was sent here from the hospital because she had an external icd and they were one of the few who knew how to handle that. Out of the list of places she could go, this was rated the best. If you care about the person who comes here, know you need to be MORE on top of things than other places. My sister was diabetic. When i questioned her increased shakes (like parkinsons) i asked them to take her blood sugar especially since dinner was served. The nurse was like surprised and said, "so you want me to take her bloo... read more

Business response:

Hi Helen, thank you for taking the time to leave this detailed review. We pride ourselves on providing exceptional care, so we are disappointed to hear about your experience with us. I would love to get the opportunity to discuss more in detail about your concerns so I can look at your sister's chart and also take the necessary actions to improve. Please feel free to call 725 285 6126 and look for Kyle, Director of Marketing for the Admissions Department. 

Waffle M.'s profile image
Waffle M. 
rating
6 months ago

If I could give zero stars I would. A relative of mine spent time there, suffering from the lack of any real care, being lied to with incorrect and sometimes intentionally false information given, such as to resolve financial problems that required leaving the facility to do so, (the bank wouldn't work with them unless they came in person.) that due to policies that are nonsense, they were not allowed to deal with this. The actual care itself was neglectful at best with only one or two who were actually good at their job w... read more

Business response:

Thank you for taking the time to leave this detailed review. We pride ourselves on providing exceptional care, so we are disappointed to hear about your relative's experience with us. We would love to get the opportunity to discuss more in detail about your concerns so we can take the necessary actions to improve. Please feel free to call 725 285 6126 and look for Kyle (Marketing/Admissions) 

Tony W.'s profile image
Tony W. 
rating
8 months ago

I went there for physical therapy it took 6 days to start therapy they never gave us water even though we asked 2nd day I need to go to bathroom 2 hours later still no answer crawled to bathroom pulled myself on to the toilet when done pulled emergency bell waited for a hour no answer got of toilet crawled in to bed 2nd day same problem again got up used bathroom called pull red cord waited 1 1/2 hour no response took matters in hands got up got to go to bed used wall for support it wasn't a wall but a barn door that slides ... read more

Business response:

We value your input and are sorry to hear about your experience at Trellis Paradise. Please feel free to reach out to us at (702) 916-1290 to discuss this further. 

Sheila H.'s profile image
Sheila H. 
rating
11 months ago

The facility is beautiful However, the care there is awful. Patients are left un cared for, left to sit in soiled bed, because staff does not check on them enough. Please do not send your loved ones there. 

Business response:

We take your feedback seriously. Please contact us at (702) 916-1290 to discuss your concerns further. 

Sheila H.'s profile image
Sheila H. 
rating
11 months ago

This place is awful! The way the patients are neglected, left sitting in urine. My dad was in there, and he fell in the bathroom and was left on the floor for hours until someone found him. Please do not send your loved one there. I only gave it a one star cause I could not put a zero star. 

Business response:

Please accept our apologies for the experience you and your father had at Trellis Paradise. Your feedback is invaluable to us. Thank you for bringing this to our attention. 

Patty W.'s profile image
Patty W. 
rating
a year ago

I'm so glad people know the real truth about this place it hasn't changed my mother was here and worst place ever Unfortunately my mother never got to come home she passed away Hmm Please think twice before putting a lived one in this place . Btw the positive reviews are from current n former employees that worked there and their families . Btw 0 stars would be given Shame on this place !!! 

Business response:

Your feedback is important to us. We apologize for any inconvenience you experienced. Thank you for sharing your thoughts. 

Frequently asked questions about Trellis Paradise

How is Trellis Paradise rated?

Trellis Paradise has a 3.9 star rating with 211 reviews. 

When is Trellis Paradise open?

Trellis Paradise is open now. It is open 24/7.