Trellis Paradise

Annette S. 

on Yelp

2 years ago

Please don't send anyone you care about to this place. They never answer the phone. The staff nurse and cna's treat the clients terrible. I was there visiting and watch an 86 year old woman bawling because of the treatment she received from a CNA. She felt so helpless and powerless. My own friend had issues. When I reached out to the charge nurse no one could find them. The next day I called all day and no answer. Absolutely unacceptable. If I don't get some help I will file a complaint with the state. 

Loren H. 

on Yelp

2 years ago

Two people in this facility stand out as exceptional individuals. Vickie (receptionist) and Dana (Therapist), both outstanding in professionalism, attention to detail and customer, knowledge and proficiency..... A pleasure to have met both of you. If they were the only two individuals we had dealt with this facility would have 5 star rating, unfortunately they stand alone.... That leaves the remainder of this facility as a mass incompetence, with a total lack how to treat patients as people. Schooling you may all hav... read more

Sherry B. 

on Yelp

2 years ago

Why is the only 5 star by Giovana R. (The Director of Marketing for this facility is Giovana Ramirez...coincidence??) All patients and family gave 1 star. The "care" here is atrocious. So many documented instances of improper treatment, incompetence, and disregard for basic health, stay tuned for upcoming report on this horrible excuse for "skilled" nurses. 

Louanna H. 

on Yelp

2 years ago

My mom was just recently at this facility. unfortunately they were horrible. They kept messing up on her meds that she takes for congestive heart failure and COPD. Her pick line bandage she had was only ch once in the week she was there. It started to fall off, she asked for it to be change, they put scotch tape on it. The lust goes on. To much to list. Horrible place. Please don't send anyone there. 

Rebecca T. 

on Yelp

3 years ago

One star too high a review! My husband ordered by local hospital Dr. to rehab for two weeks of OT & PT. I picked Trellis after going first to check it out. The Marketing director gave me a tour. It looked very nice and she said she was glad I went. That out of 100 + beds only two were left & my husband would get one. That was the first lie. I got lost the second day my husband was there and two long halls all had empty beds. I could write a book about the two week nightmare. Two weeks were up & head nurse said they could kee... read more

Lewis B. 

on Yelp

3 years ago

Sorry I do not know how well they perform, but if it is like trying to get a hold of a loved one then it could be pretty bad. She was admitted December 12, 2022 and trying to speak with her has not been successful in 9 days. Dec.21 2022 today. Always one reason after another of why she can't talk according to the staff-- nothing medical. Maybe short of staff since they do not have phones in her room and they need to use their own personal cell phone. Spot on what Robin C review said. Very poorly organized and run. We don... read more

Robin C. 

on Yelp

3 years ago

I wish I could give this place 0 stars! My sister was admitted a couple days before Thanksgiving. I have been able to speak to her two times briefly since because you can't get anyone to answer your calls. It rings 20+x then disconnects. When someone does answer they say they're transferring you to the nurses station but it goes to voicemail which never gets returned. I've sent a message through the facilities website asking for help to talk to my sister. I even sent an E-card from their website which they claim to print and... read more