Trellis Paradise

Ann M. 

on Yelp

2 years ago

I don't recommend this facility at all. My brother was in Trellis Paradise and I have to say that the staff are the most difficult to reach. I had to leave numerous messages to get vital medical information about his medical treatment. They are never in the office and they don't answer their voice mail messages. The staff have a don't-care, don't bother-me attitude about everything. The worst one is Mae, the case worker. She is never in the office and doesn't return voice mail messages. 

Shelia P. 

on Yelp

2 years ago

I had to come back and repeat omce again if you have any love for your family please i repeat do not take them to this facility. They ate understaffed and the ones that are there have no sense of urgency. How i know is because i myself, husband, brothers and sister-n-law went there every single day to check on my mother.I went to the director of nusing ms. Giovionna was informed what was going on with the complaints with my mother and she absolutely did nothing along with other lies of what she was going to do.my mom is stil... read more

Dan U. 

on Yelp

2 years ago

My mom is here now. Very bad nurses. Sometimes 1 hour before they answer the buzzer. Might as well just pee on yourself instead of trying to get help. Do not send a loved one here. 

Dale U. 

on Yelp

2 years ago

My mom is here now. Very bad nurses. Sometimes 1 hour before they answer the buzzer. Might as well just pee on yourself instead of trying to get help. Do not send a loved one here. 

Robin S. 

on Yelp

2 years ago

Not thrilled by anyone in this place. The nurses barely come to your assistance when you are screaming for help even. They don't care at all if the patient checks themselves out because they will NOT give them the medications the doctors prescribed them, even if that means the patient will die without them. NOT THEIR PROBLEM!!! The director of nursing both time I saw her was extremely unprofessional from bursting in a meeting room to chewing like a slob when I was trying to talk to her. And doesn't care at all about any co... read more

Annette S. 

on Yelp

2 years ago

Please don't send anyone you care about to this place. They never answer the phone. The staff nurse and cna's treat the clients terrible. I was there visiting and watch an 86 year old woman bawling because of the treatment she received from a CNA. She felt so helpless and powerless. My own friend had issues. When I reached out to the charge nurse no one could find them. The next day I called all day and no answer. Absolutely unacceptable. If I don't get some help I will file a complaint with the state. 

Loren H. 

on Yelp

2 years ago

Two people in this facility stand out as exceptional individuals. Vickie (receptionist) and Dana (Therapist), both outstanding in professionalism, attention to detail and customer, knowledge and proficiency..... A pleasure to have met both of you. If they were the only two individuals we had dealt with this facility would have 5 star rating, unfortunately they stand alone.... That leaves the remainder of this facility as a mass incompetence, with a total lack how to treat patients as people. Schooling you may all hav... read more

Sherry B. 

on Yelp

2 years ago

Why is the only 5 star by Giovana R. (The Director of Marketing for this facility is Giovana Ramirez...coincidence??) All patients and family gave 1 star. The "care" here is atrocious. So many documented instances of improper treatment, incompetence, and disregard for basic health, stay tuned for upcoming report on this horrible excuse for "skilled" nurses. 

Louanna H. 

on Yelp

3 years ago

My mom was just recently at this facility. unfortunately they were horrible. They kept messing up on her meds that she takes for congestive heart failure and COPD. Her pick line bandage she had was only ch once in the week she was there. It started to fall off, she asked for it to be change, they put scotch tape on it. The lust goes on. To much to list. Horrible place. Please don't send anyone there.