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Tru by Hilton Wichita Northeast
- Hotels
- Wichita, KS
About this business
Location details
1236 N Greenwich Rd, Wichita, KS, 67206, United States
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This hotel is nice and clean. The employee that checked us in was very friendly! We appreciate the wall mounted toiletries and the good breakfast. They had many sports teams staying while we where there and the breakfast was very well stocked. The beds were comfortable. The location is awesome!
Business response:
Thank you so much for your thoughtful and detailed review! We’re delighted to hear that you found the hotel nice and clean and that our front desk associate made a great first impression with a friendly check-in experience. It’s wonderful to know you appreciated the wall-mounted toiletries, our breakfast offerings, and the variety available — especially with multiple sports teams staying at the same time. Our team works hard to keep everything well stocked and running smoothly during busy mornings, so your recognition means ... read more
Housekeeping only cleaned our room 1 time in 4 days. We had to keep going to the front desk to get clean towels and wash clothes.
Business response:
Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the frustration you experienced. According to our records, your room was serviced two days after arrival, which aligns with our housekeeping policy of providing service every other day for stayover guests. During these services, linens are refreshed and beds are made. Full cleanings are completed once a guest has occupied the room for more than four days. This information is shared at check-in and included in the key pa... read more
Strawberry pancakes were delicious. Will be coming back next week.
Business response:
Thank you so much for your kind review! We’re delighted to hear that you enjoyed the strawberry pancakes. They were actually a specialty item prepared in honor of Valentine’s Day, so we’re especially happy they made your stay a little sweeter. We truly appreciate you taking the time to share your experience, and we’re excited to know you’ll be returning next week. We look forward to welcoming you back for another great stay! Safe travels, and see you soon.
Fun downstairs area, great clean and very modern bathroom. Sheets could use improvement!
Business response:
Thank you for taking the time to share your feedback with us. We’re so glad you enjoyed our downstairs area and appreciated the clean, modern design of the bathroom. It’s wonderful to hear those elements stood out during your stay. We also appreciate your comments regarding the sheets. Guest comfort is extremely important to us, and we take feedback like this seriously. If you wouldn’t mind sharing a bit more detail about what specifically could be improved — whether it was the texture, softness, fit, or overall comfort — we... read more
This was the first time I had ever stayed at a TRU by Hilton and I was very impressed! Staff was extremely friendly hotel was very very clean and the beds were comfortable. This particular TRU was close to several eating establishments and entertainment venues And we could’ve probably walked to anything that we desired! I will definitely be staying here again!
Business response:
Hi, Rick. We appreciate the kind words and are glad we could provide you with a positive experience!
Clean room
Business response:
Hi, Dyshanetta. Thanks for taking the time to share your positive experience. We appreciate it!
Great customer service from the time my family and I checked in. Room was clean and breakfast was good.
Business response:
Hi, Maria. Thank you so much!
Breakfast menu was extremely delicious and variety was great too. My fav was the “mini western omelette.” Room was clean and comfortable. Front desk staff was friendly and polite. Tru by Hilton will be my hotel of choice. Marilyn B
Business response:
Hi, Marilyn. Thank you so much!
Always nice!
Business response:
Thank you, Stacey. We appreciate your review!
Frequently asked questions about Tru by Hilton Wichita Northeast
How is Tru by Hilton Wichita Northeast rated?
Tru by Hilton Wichita Northeast has a 4.1 star rating with 1,405 reviews.
When is Tru by Hilton Wichita Northeast open?
Tru by Hilton Wichita Northeast is open now. It is open 24/7.