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TruFit Athletic Clubs - Sunland Mall
- Gyms
- El Paso, TX
About this business
TruFit offers a guaranteed, affordable, and premium fitness experience for anyone, in communities we serve, who want to build a healthy lifestyle in an environment full of freedom and acceptance. TruFit Athletic Clubs "Building a more powerful you"
Location details
750 Sunland Park Dr, Suite 101B, El Paso, TX, 79912, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to Midnight | |
| Tue | 5:00 a.m. to Midnight | |
| Wed | 5:00 a.m. to Midnight | |
| Thu | 5:00 a.m. to Midnight | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️Worst unprofessional management ever !!!!! The Manager couldn’t fix the problem, it’s ok you are upset but there’s no need to RAISE YOUR VOICE🤢! Very UNPROFESSIONAL AND RUDE !!!! They are so desperate to steal your money ⚠️! They told us many lies about payments fee and services ! Don’t try this gym, also is always packed and dirty 🤢🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮
Very unprofessional they want your credit card information right away make it seem so reasonable yet they charge you more than what you agreed to. My mom politely went in while I am out of town to change/switch accounts yet they tell her to leave and purposely chose not to comply with her and told her to leave the facility. Beyond unprofessional do not sign up with them. They are ignorant and unprofessional!!!
Very rude and unprofessional staff. Don't waste your time or money.
I spoke with the general manager Jude, he was highly unprofessional and unhelpful with my current issue with this gym. At one point he even told me to leave. At first they seem very outgoing and soon you realize they just take peoples card information and charge them without there consent. When I asked him who else I could speak to, regarding my issue, he simply stated that whoever else I call will only re direct me back to him and that he won’t be assisting me with my issue. That there’s “nothing he can do”. I gave my ca... read more
Customer service has to be improved. People are so unprofessional. Employees are not able to respond question they never answer phone. One of the managers is supper rude and very unprofessional. They tell you one thing went you sign in for membership and at the end they overcharge. I really don’t recommend this gym at all.
The equipment is far better than Planet Fitness. However, they need to add more trash cans, paper towel dispensers, and disinfectant spray upstairs. Unlike Planet Fitness, you rarely see staff going around and checking paper towel dispensers and trash cans. There is no reason they should be empty when the gym opens at 5am.
I’ve gone to this location several times and each time there is at least one paper towel dispenser that is empty. Today, instead of paper towels, there was a rag for us to share with everyone at the gym to wipe down our equipment! There are only two trash cans, two paper towel dispensers (one always empty), and NO hand sanitizers upstairs! The floor is always dirty, with papers on the floor (this is at 5:00 am when gym first opens), so this tells me the gym was not cleaned the night before, and the bathrooms upstairs are fi... read more
Highly disappointed and maybe I missed it on website but never would have joined if you had explained your mask policy clearly online. All for wearing mask while walking and moving around but not during actual workouts. Very frustrating and most gyms don't require you to wear a mask while working out. Beautiful facility and glad there is a new option for others but sorry not for me so I spent more time getting enrolled and buying membership than at actual facility including cancelation.
Frequently asked questions about TruFit Athletic Clubs - Sunland Mall
How is TruFit Athletic Clubs - Sunland Mall rated?
TruFit Athletic Clubs - Sunland Mall has a 4.7 star rating with 3,646 reviews.
When is TruFit Athletic Clubs - Sunland Mall open?
TruFit Athletic Clubs - Sunland Mall is open now. It will close tomorrow at 12:00 a.m.