Our reviews
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4.9
7449 reviews73 reviews have no rating
- k
Love this software! Pros: Ease of use, navigability, breadth of services Cons: None to note, the experience has been seamless Overall: Easy, efficient, and productive
- g
Best text support ever.
- s
- c
Been a customer for over 3 years now...very knowledgeable staff and great customer service.
- g
Great experience, 10/10 recommend!!
- m
- r
- s
Birdeye: The Obvious Choice Pros: My favorite part about this software is how user-friendly it is. We work with small businesses and help them gain reviews, and it is so easy walking them through the system. Not only is it user-friendly but it is visually appealing when you are using the software, or even receiving a request from the system. Cons: I would like to see more opportunities with integration, and more hands-on help with solving issues when it comes to integrating. Overall: Overall, I would recommend this to anyone who was looking to grow their business online. 10/10
- b
Great company with excellent support team. Pros: Ease of use for the client to use. The ability to do multiple locations is great. A twitter roll up feature would be great Cons: The rollback accounts need to be set up by the admin and not having to call support to have it set up. Interface could be easier to use. Hard to find things. I would have a left side menu with all options or a wizard. Overall: It has all been positive from clients
- d
The company I work for has been with Birdeye for about a month now and so far everything has been great. We've seen a spike in reviews. Everyone I've been in contact with has been very responsive and helpful. The onboarding was easy. The system does a lot. It makes it super easy to check in from anywhere. I would definitely recommend.
- m
Love it! Pros: I love Birdeye's easy to navigate interface! Cons: We could really benefit from more tracking reports to show when clients last received a review.
- j
"Best in the Land" for Reviews Pros: ease of use and they continue to offer more products Cons: Nothing---they fix any issues along the way and that is all you can expect. Overall: The reps are very informative and most importantly the tech support is top notch and easy to reach
- m
Review Management Pros: The templates and profile as a whole is very customizable. Since we use Birdeye for our agency and have thousands of clients that utilize Birdeye, we are able to customize the templates based on the client's wants and needs. Cons: The only con I have is that sometimes the clients feel like it's too customizable and get overwhelmed during the initial introduction to Birdeye.
- c
Great way to keep up with the business Pros: The notifications I receive which alert me on the reviews we receive. Cons: For the time being I cannot see anything negative. I haven't used enough to be able to have a negative opinion on it.
- j
You need to try BirdEye! Pros: BirdEye is one of the leading online reputation management tools software out there. The software works well and has very good customer support. Cons: The software lacks Brand Tracking, compared to ReviewInc and ReviewTrackers.
- a
Birdeye: A one stop shop Pros: I like the review request campaigns. I like creating different templates and customizing settings. I like that I can view contact journeys and see how my clients interacted with the review request. Cons: Looking forward to more reporting features. These should be fully customizable, schedulable and savable. Overall: Birdeye has been great and has brought value to my clients and my company. They continue to evolve and stay up to date with the needs of the ever changing digital marketing world.
- a
Solid B Performance Pros: Our account manager is very helpful, as far as the platform I do not have any positives. Cons: The system seems to have issues on a daily basis. It is very difficult to set up and maintain listings.
- m
Birdeye Feedback Pros: The thing I like most about this product is ease of use. It is not only easy for me and my team to use but easy to introduce to our clients and have them use it as well. This software is very user-friendly and that is a critical element for us to have our clients use it as well. Cons: I think there are some small features that could be tweaked and a few glitches that need to be looked into. Things like when the review monitoring somehow becomes disconnected and has to be manually fixed. Also, the feature that shows when a user actually leaves a review on Google. Next to their name in the contact section, it shows a green ten. Now I understand what that means but that definitely can confuse some people at first if not told what it means. Overall: Overall, my experience using birdeye has been great. Their customer service has been top-notch and this software is much more useful than other softwares that I have used.
- y
Reputation Management At Your Fingertips Pros: Ease of use, tons of different functionality, and so much more! Cons: Some simple features that I wish were implemented, but who knows, road map?
- j
Great Product I have experienced a positive relationship with Birdeye. They are readily available when I have questions and they are making me aware of what other products are available should I need them. PROS Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business. CONS Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product. REASON FOR CHOOSING BIRDEYE One of our doctors was reading articles on best practices for your business and making sure your ratings are good in social media, and Birdeye was one of the companies that were highly recommended. VENDOR RESPONSE Hi Janai! We appreciate you taking the time to share your experience with us! We are thrilled Birdeye has been the solution to the problem for your practice! We look forward to hearing about your continued success in your practice. Thanks for being a Birdeye customer! Replied March 2022
- y
Reputation Management At Your Fingertips PROS Ease of use, tons of different functionality, and so much more! CONS Some simple features that I wish were implemented, but who knows, road map? VENDOR RESPONSE Hi Yash! Thank you for sharing your feedback! Replied February 2022
- j
"Best in the Land" for Reviews The reps are very informative and most importantly the tech support is top notch and easy to reach PROS ease of use and they continue to offer more products CONS Nothing---they fix any issues along the way and that is all you can expect. REASON FOR CHOOSING BIRDEYE BirdEye is more of a partner REASONS FOR SWITCHING TO BIRDEYE Better performance all around--best move we could have made! Highly recommend to others. VENDOR RESPONSE Hi! We appreciate the recommendation! Birdeye values our partners and always strives to provide the best support. Glad we are able to achieve that with you. Thanks for being a Birdeye partner! Replied February 2022
- m
Review Management PROS The templates and profile as a whole is very customizable. Since we use Birdeye for our agency and have thousands of clients that utilize Birdeye, we are able to customize the templates based on the client's wants and needs. CONS The only con I have is that sometimes the clients feel like it's too customizable and get overwhelmed during the initial introduction to Birdeye. VENDOR RESPONSE Hi Makayla! Thank you for being a Birdeye partner. We appreciate you sharing your feedback! Replied February 2022
- k
Love this software! Easy, efficient, and productive PROS Ease of use, navigability, breadth of services CONS None to note, the experience has been seamless VENDOR RESPONSE "Easy, effective, and productive" Are our three favorite words here at Birdeye! Thanks for sharing your experience with us and we're so happy to hear how beneficial and seamless our platform has been for you. Replied February 2022
- m
Love it! PROS I love Birdeye's easy to navigate interface! CONS We could really benefit from more tracking reports to show when clients last received a review. VENDOR RESPONSE Hi! Glad to hear you enjoy our user-friendly platform! Thank you so much for your feedback. Replied February 2022