Our reviews
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4.9
7525 reviews73 reviews have no rating
- l
Excellent Our overall experience has been great! PROS The most impactful feature is the ability to integrated with Quickbooks so your customers automatically get a review email/text. Next would be the ability to converse with a potential customer almost immediately. CONS The only feature that I am working with Birdeye on possibly adding is another feature to the contact is link. I am hoping to hear back next week with good news. VENDOR RESPONSE Hi Lori! We couldn't agree with you more on how impactful it is to be integrated with Quickbooks! We are happy to hear that you are loving the automation. Thanks for sharing your experience! Replied March 2022
- a
So far, so good The software is pretty good but I am most impressed with their customer service. They were quick to respond and helpful! PROS I like that I'm notified when I receive a review and that the software responds immediately to the reviewer. CONS The fact that reviewer can leave a review either on Google or Thumbtack but not both and I think it could be user friendly. REASON FOR CHOOSING BIRDEYE This is what franchisor uses VENDOR RESPONSE Hi Aarti! We value our customers and always want to provide the best support! Thanks for being a Birdeye customer and sharing your experience. :) Replied March 2022
- s
Easy to Use we had great experience in regard to review management and mass text ,email PROS Easy to use ,simple campaigns , 2 way texting CONS integration was a little difficult but it was done properly
- j
Customer Service Great!! PROS How easy it is to use, how I can reach out to my clients via text . CONS All good with everything . I have no issues with Birdseye. VENDOR RESPONSE Hi Jacqueline! Communicating via text is so convenient these days. We are happy to hear how you have been able to enjoy that feature! Replied March 2022
- s
Excellent I would recommend it to my friends too and specially I like the name. PROS Quick and easy. Accessible with all my devices. CONS I wish I could just hit enter and the message just gets sent as I have to move the cursor to send button and then hit it, so its an extra step for me. VENDOR RESPONSE Thanks so much for the recommendation, Shraddha! We appreciate you for taking the time to leave us feedback. :) Replied March 2022
- m
From a Marketing Agency Perspective Again, super impressed with everyone and everything. PROS As an agency who is always looking for the best services for my clients success, I came across Birdey and was impressed from the first call. The operated immediately recognized my need, my problem, and addressed them both. In fact, she went over and beyond by getting the representive on the line who consults with my business type. Super impressed with the spead and service! CONS If there were any complaint it woudl be the cost. As an agency margins are important. REASON FOR CHOOSING BIRDEYE For all of the above mentioned reasons. REASONS FOR SWITCHING TO BIRDEYE Service, cost, and function. VENDOR RESPONSE Hi Melisa! First and foremost thanks so much for being a Birdeye partner, here at Birdeye we value our partnerships! We are pleased to hear our service was a great experience. Thanks for sharing! Replied March 2022
- c
Great Experience Overall I am newer to Birdeye, but have enjoyed the experience so far. I look forward to learning more about the platform and helping our clients grow their businesses. PROS Consolidating all of our clients in one platform is great. CONS After replying to responses the filter does not update numbers correctly, small glitch, but still something that causes a refresh and some time. VENDOR RESPONSE Hi Conor! Thank you so much for being a Birdeye Partner! We are excited to be apart of your journey of success with your clients! If you ever need assistance with our platform please reach out to support@birdeye.com for any of your concerns. Thanks for sharing! Replied March 2022
- e
Simplifies the process Great! PROS Easy to use - customer friendly and dynamic CONS Have to get buy in from the employees to use it VENDOR RESPONSE Thanks for sharing Edie! :) Replied April 2022
- k
Great Product PROS Ease of use and implementation. Product is very user friendly CONS To this point we have been quite happy. REASON FOR CHOOSING BIRDEYE Better fit VENDOR RESPONSE Hi Kevin! We are happy to hear that Birdeye has been user friendly! Thanks for sharing! Replied March 2022
- b
Increasing Reviews PROS It makes it easy to collect reviews on multiple platforms & to easily display them all in one place. CONS Support for Yelp is no longer there, but that is due to Yelp not Birdeye. VENDOR RESPONSE Hi Brian! Thanks for taking time to share your experience with us! Replied March 2022
- e
BirdEye helped my business a lot. We love the texting.
- m
- k
Excellent real-time response from reps of Birdeye, including follow-up emails and phone calls to address an edit kept me in the loop. A tech assisted me yesterday by phone. Thank you!
- t
The customer service at Birdeye is a "10". Swati is very knowledgeable and was able to onboard my 2nd company with ease, providing a tutorial that allowed me to maximize the benefits of Birdeye with auto responding to reviews as well as customizing them. She also helped me with sharing my reviews on Facebook, Twitter and Linkedin. GREAT EXPERIENCE!
- m
Excellent app.
- j
Great Product Pros: Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business. Cons: Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product. Overall: I have experienced a positive relationship with Birdeye. They are readily available when I have questions and they are making me aware of what other products are available should I need them.
- r
A game-changer for our company Pros: Birdeye and its easy integration with Salesforce has been a game changer for us! It is so much easier for our employees to get feedback right after their interactions. We have been able to increase the number of reviews and variety of review sites for our organization with ease. It has been time saving and wonderful! Cons: There are only small things in building templates that I would like to be able to do design-wise. Would like more options for templates to have different headers or branding than others. Would like the Salesforce integration to offer the user more than one choice of Get Feedback button Overall: Overall, we LOVE IT. Our staff find it easy to use by being integrated with Salesforce. I like the ease of being able to chat with the consumer when they leave a review as well as the monitoring so I do not need to manually check sites. Also love the ability to switch our review sites easily.
- s
It works Pros: Easy to use and I get notified of reviews instantly Cons: The mobile app capitalizes each letter so typing on the app isn't my favorite to respond to reviews Overall: Pretty solid so far. Just what I was looking for
- a
Birdeye is great Pros: Makes it easy for the on-site teams to request reviews in bulk or one off situations. Cons: I do not have any cons for Birdeye, at this time. Overall: Great from start to finish. The sales rep that helped us was stellar. The on-boarding specialist was very fun and helpful. Our account rep is kind and fast to respond.
- k
Birdeye is an evolving platform that grows with you and provides you with a highly communicative team Use Cases and Deployment Scope - We use Birdeye to manage our location business profiles as well as solicit NPS survey data as well as reviews on Google and Facebook. Our main goal with Birdeye is to increase our brand reputation as we expand and grow throughout the United States. We also utilize Birdeye's ticketing tool to make sure we resolve problems that arise through reviews/NPS feedback at our clinics. Pros - Location management -Onboarding -Taking suggestions and updating features on Birdeye -Communication Cons - Smarter AI for NPS feedback (already changing) -More customization on the API between CMS like NextGen and Birdeye -Assigning a ticket to two people Likelihood to Recommend - I've had a wonderful experience with Birdeye. We are still in our onboarding phase, and it has been a very pleasant experience. The team responds quickly to concerns, is quick to resolve problems, and is quick to implement the changes/additions you need. I've enjoyed the platform dashboard--everything is very easy to use and understand. Most Important Features - Review solicitation -NPS survey feedback data -Location management -Insights--understanding where our low-hanging fruit lies Return on Investment - We've rolled out passive review solicitation, which has brought one of our clinics to a 5-star Google rating in 2 weeks -Have seen an increase in reviews we've received from clinics -Have been able to improve response time/ensure response when negative feedback or a negative review is given Alternatives Considered - Podium - We were on Podium prior to Birdeye. Birdeye obviously has more features than Podium did. We were able to consolidate our listings management and review solicitation into one platform with Birdeye, and at Podium we couldn't do that. I wasn't here for the onboarding onto Podium, but the onboarding with Birdeye/communication, in general, has been superb. Podium let us change/update/add NPS scores when they weren't captured correctly, and unfortunately, there is no easy way to do this with Birdeye. Other Software Used - CallRail, Trello, Yext
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Why YOU need Birdeye! Use Cases and Deployment Scope - Within our organization, we use Birdeye for almost 4,000 of our clients. We love to show our clients how to use Birdeye on their own, so I’ve been able to create a relationship with clients so may not have talked to very often. They are genuinely excited for what Birdeye can do to grow their business Pros - There are plenty of customization options within each business profile. When I show my clients how to use Birdeye, I give them the option to customize the text/email templates if they’d like. It gives users the opportunity to showcase the culture of the organization -Different levels of access allow certain employees to see different information. This is important for business owners because they are able to track the employees’ performance within Birdeye. Cons - Removing some of the extra fields that can make navigating difficult. When showing clients how to use Birdeye to send out review requests on their own, there are a lot of sections to explain to them, which will often get them overwhelmed and confused. Likelihood to Recommend - Birdeye is well suited when you are looking for a simple, effective review software for your own business or for your clients of all sizes. Every organization is different, and Birdeye gives the opportunity to separate yourself from others within the industry. Most Important Features - Customization! -Privacy. Everyone is able to have their own login with Birdeye, which allows for different levels of access. -You’re able to brainstorm different review strategies, surveys, promotions, etc. depending on what your goal is. Return on Investment - Being able to utilize Birdeye for each of my clients has been a large reason why they continue to work with me. I have clients tell me they’re shocked there aren’t additional fees to use Birdeye. -Since we have a large enterprise account, the clients are saving money having access to Birdeye through us, which is a huge advance once they realize the cost if they signed up themselves. Alternatives Considered - N/A. Have not used another review system.
- p
The best Customer Service around. Always fast to reply and quick to fix!
- m
- w
A Solution that Gets the Job Done Use Cases and Deployment Scope - As an agency partner with Birdeye, their products and solutions filled a hole for many of our clients. These products have greatly helped us to support our clients from reputation management, online listing and client services. With built in automations their solutions allows staff to focus on other business items to create efficiency while improving client satisfaction. Pros - Review Managment -Listing and Reputation Management -Ticketing Cons - Integrate backlinking solutions -Client SEO Reporting -SEO Audits Likelihood to Recommend - Created efficiency and clarity for multi-site businesses. We have a medical company with 10 locations all offering different business information. This was hard to manage and was not listed correctly. Client now has a single one-stop dashboard to manage all site locations. Easy learning curve and really efficient. Client now after 2 weeks started receiving additional calls to locations. Most Important Features - Review Management -Business Listing Management -Ticketing -Global Inbox Return on Investment - Increased revenue stream -Increased Client Satisfaction -Reduced Redundant Work Alternatives Considered - Moz Local, Synup and Yext - Speed and ease of use dashboard, products, and consistency ! Birdeyes clarity is pricing and no hidden fees. Other Software Used - Ahrefs
- a
It keeps getting better! Use Cases and Deployment Scope - We use Birdeye daily to help build positive rapport on Google, Facebook, and other review platforms for our clients. Additionally, we use Birdeye to manage and defend the reputation of our clients' businesses through their constant email notification settings and review responder feature. Pros - Constantly rolling out updates -Responsiveness Cons - Reporting Accuracy -More options to gather statistics on individual accounts Likelihood to Recommend - Birdeye is well suited to take on an abundance of small business clients. We have found the platform to be very user friendly and have been able to easily train our clients on how to use Birdeye. Additionally, we are able to control the accessibility and admin level setting a client has on an account. Most Important Features - Reputation Management -Review Acquisition and facilitation Return on Investment - We are able to track benchmark progress with accounts, the proof is in the pudding that this software works. Alternatives Considered - Birdeye offers robust tracking through a variety of graphs on the home page of an account. Other Software Used - Google Data Studio