4.9
7814 reviews75 reviews have no rating
Great level of service. The reviews work!
Excellent customer service and support team. Ankit is the best !
Effective at collecting reviews, but not always ethical Pros: Birdeye has a great, effective user experience for collecting reviews. It makes it really simple on the user. Cons: The Birdeye product has had review gating in the past which is explicitly banned on many review-generation sites such as Yelp. This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites. Overall: Effective for capturing reviews from customers, but not always ethical as mentioned above.
Very thorough folks. They want to be certain we are satisfied. Rest assured, we are. Love it!
So far, so good! Pros: My favorite thing is that I am notified immediately if someone leaves review for our company, on any platform. Cons: So far I do not have a least favorite feature. There is an annoying thing about the widget that we put on our website, it always looks like we have a new message, when we don't. Overall: Fo far, so good! The onboarding/support team are readily available. The features work exactly as described.
Very happy with the BirdEye team and Onboarding Process.
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I am thankful to have a service that simplifies communication with patients. The ability to send mass emails as well as generate reviews has been essential for our practice.
B.E. is helping my small business streamline one of the most important issues facing service businesses - getting reviews.
"BirdEye" What do you like best about Birdeye? BirdEye makes it easy for new businesses to find and choose your business while keeping you connected to every existing customer. And 93% of customer journeys start on Google What do you dislike about Birdeye? Nothing to be honest, the service is excellent! ! ! ! ! ! ! Recommendations to others considering Birdeye: Use it! They are good :) What problems is Birdeye solving and how is that benefiting you? I understood SEO can be easily done on not a such high cost! They are very good professionals and so everything with excellent skills If you are looking to promote your service and product you need to be online, thats it these days. . .
The company has a system in place that makes coming aboard easy and care free. From working with Brennan on the Sales team to Nate with the On-Board team. The program has been simple for the employees to use. The dashboard provides valuable information to help keep an eye how the employees are doing with review requests and how we're growing with reviews. Replying to reviews takes little to no time as we're able to set up an automated reply or choose to reply with a more personable response. Through BirdEye we have set up a text chat on the web site which is helpful for people that have a question and prefer not to speak to someone. We look forward to working with BirdEye and watching the business grow with reviews. Thank you BirdEye!
Very good support team. Directory cleanup was quickly accomplished. Limited features compared to competition.
Every time I receive a cal from a BirdEye representative I can be sure it will be a friendly experience. The person is always knowledgeable and kind. However this does not apply to the sales staff. I was told that all would be automated and that I would not have to do anything after set up was completed. Now I here that Authenticom needs me to do a report of sales every other day or so. I thought it was to be BirdEye connecting to my inventory management service to retrieve the information needed. Nope, I get to do that......