4.9
8055 reviews75 reviews have no rating
"Great company to work with!" What do you like best about Birdeye? Makes managing our company reviews easy and fast. What do you dislike about Birdeye? Can’t import client info from cell phone contact list. Recommendations to others considering Birdeye: If you’re looking for a place to manage reviews for you the cost if money well spent! What problems is Birdeye solving and how is that benefiting you? Managing our company reviews. More time left to focus on our business instead of working on the online reviews
"Maximum Efficiency with BirdEye" What do you like best about Birdeye? BirdEye organizes all online reviews in one place. We are able to monitor, reply to online reviews on the dashboard, and also we can automate the online review requests with a very user-friendly platform. BirdEye integrates with Rent Manager and that has helped us automate the online reviews requests and surveys that give us insights for improvement after a move-in or service oder closed. Vinshal Vats, from the support team has been very helpful with all the requests we have made. Thank you! What do you dislike about Birdeye? Yelp is not fully integrated with BirdEye. This is the only site that I have to log in to be able to reply to a review received, I'm able to monitor it on BirdEye but the reply must be manually entered on the Yelp profile. What problems is Birdeye solving and how is that benefiting you? We wanted to activate the online listings monitoring and BirdEye found that another vendor had our listings connected. BirdEye provided the contact information of Yext and I was able to clear the information with them to finally activate the feature with BirdEye. This will benefit us to make sure we have everything consistent and correct on the web.
"You need Birdeye!" What do you like best about Birdeye? I like that the links are setup and ready to go once the job is complete. It's easy to use. I also like that we've doubled our reviews in 6 months! What do you dislike about Birdeye? I wish it integrated with Acculynx, our CRM What problems is Birdeye solving and how is that benefiting you? We are solving the problem of not getting reviews because the clients are happy and got what they wanted to giving a review is the last thing on their mind. By Birdeye simplifying the process, more clients are willing to tell the world what they think.
Great service!
Support member was helpful and solved my problem.
Birdeye has been wonderful. It is easy to reach out to customers to get their feedback. It has helped us resolve problems with customers. Our business has a much better reputation now that we've started using their service.
"Great system!" What do you like best about Birdeye? Simple to use and it works. When we tried implementing another system the challenge was getting employees to utilize it. Birdeye was easy to roll out and has continued to work well for us. What do you dislike about Birdeye? Could always be better if it was less expensive Recommendations to others considering Birdeye: You can be confident that Birdeye is worth it. I was referred by 2 other birdeye customers and everyone loves it. What problems is Birdeye solving and how is that benefiting you? Capturing positive reviews and managing overall customer experience
very expensive. Worth having for helping improve your online listings and maybe review scores but wow. this isn't cheap by far! not really worth the long contract.
"Over 100 Reviews in 9 months!" What do you like best about Birdeye? We implemented BirdEye in March for three of our assets and then added several more in November. In 9 months we received over 100 5-star reviews across multiple platforms. The auto-templates and timing of the review requests work and get results. What do you dislike about Birdeye? The performance reviews feel like they turn into sales pitches for more products. What problems is Birdeye solving and how is that benefiting you? We are saving time and efforts by having Birdeye take the lead on reviews. Reviews and word of mouth are incredibly beneficial in creating your brand and gaining residents.
I have been working with Birdeye for 2 years now and have been very please with the review product and customer service. Thank you Birdeye!
"Birdeye has been great for our business" What do you like best about Birdeye? I like how user friendly it is and the different automations help save time. What do you dislike about Birdeye? If there was a way to personalize messages that would be great. What problems is Birdeye solving and how is that benefiting you? We are able to keep our customer satisfaction high by quickly responding to reviews and messages.
"Easy to use and lots of benefits" What do you like best about Birdeye? The ease of sending and receiving reviews. Also the dashboard keeps you updated nicely. What do you dislike about Birdeye? The updated version of sending out campaigns is not as user friendly as the old way. What problems is Birdeye solving and how is that benefiting you? Getting reviews from customers and showing our strengths.
"Give it a try you won’t look back. Birdeye is exceptional at what they do. This company is awesome" What do you like best about Birdeye? Super easy and effective Give them a try. You won’t regret. What do you dislike about Birdeye? Nothing. It’s all been a pleasure to work with birdeye Recommendations to others considering Birdeye: Birdeye is an amazing program and I’ve been recommending it to friends for years. Awesome product for its price. Can’t beat it. What problems is Birdeye solving and how is that benefiting you? It used to be very tough for patients to give us reviews on major search engines, but now with birdeye, it is much easier for the patients to share their great experience with us and we get many more reviews.
Great Service Today!
I found Birdeye to be great. That are very dedicated, hard-working people. True to their word, they followed up and made sure I was onboarded well and I was left with all the tools you need to make things work. I recommend them very highly. I Thank you, Birdeye.
"Wow such a great app, far more feedback!" What do you like best about Birdeye? As a small firm, BirdEye helped our economy succeed. Since we moved to BirdEye services, our customer service is more vigilant than ever. The SMS function is thier top choice, as a good number of people like me prefer to hook up through text. What do you dislike about Birdeye? The way that receptionist messages works is the only thing that I don't like. We obtain put on hold alerts and sometimes, whenever someone starts trying to chat together through our blog, we will never receive messages. Recommendations to others considering Birdeye: For a small company like BirdEye seems to have been useful. We have behind the stage a big factory, so it starts to look as though we have our it to further services to customers. What problems is Birdeye solving and how is that benefiting you? It allows us to better communicate with clients who want to use text. It should let the consumer know that someone else will help them, mostly because of the text message feature we would never lose a client anymore. You can consider leaving our website and receive the help you need.
Amazing service!
We recently joined birdeye. The set up was completed by Manish. He did an excellent job communicating through the entire process. The site is simple and easy to use and our reviews have already increased.
Very helpful. Also shared how I can utilize my current program to enhance my presence online. Thanks