4.9
7891 reviews75 reviews have no rating
We recently joined birdeye. The set up was completed by Manish. He did an excellent job communicating through the entire process. The site is simple and easy to use and our reviews have already increased.
Very helpful. Also shared how I can utilize my current program to enhance my presence online. Thanks
"Birdeye has done AMAZING wonders for our Resort Condo Clients!" What do you like best about Birdeye? Before Birdeye, my Condo resort client got maybe 3 reviews in 2 years and two of them were 1 star. Why do only the unhappy ones take the time? We knew that really 95% of their customers loved them but we couldn't get them to write reviews on Google or Facebook. Within 48 hours of setting up our Birdeye connection we saw amazing results. Two 5 star reviews and they haven't (knock on wood) stopped coming in. We still do see an occasional 1 star review but we are able in most cases resolve those rather quickly thanks to the way Birdeye has set up their system. I am so glad I kept pushing my client to take on Birdeye. Ain't gonna lie, it tooks some convincing to sign up with a review service. However, they now say Thank you, And it's worth every penny. Birdeye's review process is simple and engaging and captures so many more review requests than the by hand email process we were using. We now have 50 reviews and 4.4 on Google (previously we had 12 reviews and a 3.2). What do you dislike about Birdeye? The setup process scared my client a little. There is a back end connection that has to happen. Or you can set it up where you email Birdeye once a week your client contacts in a CSV file. What problems is Birdeye solving and how is that benefiting you? The easy pretty request that comes in via the text or email seems to just hit our customers the right way. I think it's easy usability to reply and leave a review. Our previous way of sending email requests by hand went nowhere.
"Remarkable tool for giving you detail analytics" What do you like best about Birdeye? I am happy and satisfied customer of Birdeye who has equipped me with the basic knowledge of how I can bring modification to my product by reading what my customers think about it. It has helped me to create strong connection with my audience and now I m in apposition of bringing innovation to my platform. It is very user-friendly application and I did not face any trouble in its initiation and it is very smooth in its operation. What do you dislike about Birdeye? It is quite expensive due to which it is not suitable for small organizations. Sometimes while communicating on web page the system gets slow due to which I have to face trouble in handling huge amount of people. Recommendations to others considering Birdeye: This tool is highly recommended to whole business sectors. Secondly it will provide you enough of the data that you can easily create more effective business plans and you can also extract the best out of your team by formulating their directions. What problems is Birdeye solving and how is that benefiting you? This tool has deeply affected the research and development department of my organization now we create more effective and better plans for the future concern. It provides me detailed analytics like how many customers approached and how much time a particular customers showed interest in my product in this way I am in apposition of creating an authentic lead.
Sarah Eshelman-Hendrickson's Fine Jewelry Pros: Being able to text customers saves us lots of time. Cons: I would like to be able to integrate with our POS system and add more features to work along side that. Overall: Great! Set up was simple. Easy to use. Customer service is top notch!
Great service as always. Consistent!
Birdeye customer support is excellent . very patient and very thorough
Very helpful I was able to get all the important information that I have been searching for from birdeye.com. I'm more than happy I checked them out.
Vet all of your needs and other options thoroughly first Pros: Local listing syncing is very helpful, especially if you want wide-spread visibility across the web without having to manage hundreds of individual logins. Cons: The customer support is one of the worst that we have ever dealt with. They would promise to get back with a solution within a few days and we wouldn't hear from them for months. We were constantly having to re-input our login credentials for several sites, so the syncing was never accurate. Overall: We did not have a good experience with Birdeye and their resolution teams. We would not be interested in returning to try them again.
Great Software! Pros: This software is very easy and simple to use. It helps us keep in close contact with all of our customers. Cons: I have not had any issues with this software.
Great customer service!
I was having a little trouble with my Birdeye and reached out to the support team. They were very courteous and very helpful. They solved my problem within a few hours and now I'm back up running smoothly. Thank you Birdeye and the awesome team you have.
Birdeye is great! Pros: Birdeye is very easy to use and it has a ton of amazing features. I love that I am able to track all of the different reviews we receive. The customer service that this company provides is also out standing. Cons: The only downside to Birdeye is that it doesn't integrate with the Edge, the main software system we use in our business.
I have used Birdeye for many years for my dental practice for patient reviews. I am very pleased with the service and their customer care team is amazing.As soon as I have an issue they are right there to help me through it. I highly recommend them
Birdeye is an excellent resource for any business Use Cases and Deployment Scope - We started using Birdeye to aggregate customer reviews from multiple platforms and publish them on our website and Social Media accounts. We have recently included their Virtual Receptionist (VR) and Chat feature which we have integrated onto our website. The VR allows customers to leave a message and the message is converted from speech to text. We can review the audio of the message or view the converted text which is also available to communicate with a customer via SMS. The chat feature allows customers to communicate with us via SMS thru our website Pros - Aggregates customer reviews from multiple platforms and posts the reviews to our website and SM accounts -Provides a Virtual Receptionist to take messages and convert speech to SMS-ready text -Allows SMS texting functionality from our website Cons - Speech to text conversion can be improved -We have made improvement suggestions for the SMS message management Likelihood to Recommend - We have found that they have been a welcome addition to our marketing and communication effort and continue to add functionality that helps us to improve in these efforts Return on Investment - Birdeye has had a very positive impact on our marketing and client communication effort Usability - Always room for improvement in speech to text conversion and message management Support Rating - Very responsive
Here's my Bird's Eye view Use Cases and Deployment Scope - We began using Birdeye a few years ago to improve our profile and encourage patients to review our medical office so we knew what we were doing correctly and places we can improve. Pros - Set up was easy -Customer Support if very knowledgeable and helpful Cons - So far there is nothing I can see Birdeye improving upon. I would just want to make sure they keep up on the newest most successful platforms available. Likelihood to Recommend - Birdeye has been an excellent fit for us. They are able to perform their daily data pull without us ever knowing, it's seamless. Our patients have responded favorably and left some wonderful reviews and a few not so good, but few and very far in between. It's easy for them to leave reviews, not complicated at all. Return on Investment - We have seen improved ratings -No negative impact to report Alternatives Considered - We have not used any other products other than Birdeye and very satisfied. Usability - Very easy for our patients to quickly leave a review. Support Rating - Customer service from implementation to a few follow up questions have always been handled with knowledgeable staff who are very nice. Products Replaced - No Key Differentiators - Price -Product Features -Product Usability Evaluation Lessons Learned - We may have shopped around a little more but since it was being used by a friend in the same business and saw success, we decided to just go with that recommendation, value and price. Easy Tasks - Their ability to interface with eClinical Works makes it very easy Difficult Tasks - None that we have experienced in the past few years
Love Birdeye! Much better than the competition!
Great customer support and the explaining of the walk through process when fixing technical and solving issues with questions and concerns.
Great customer service! Very informative and very helpful!
Birdeye has been great for my business. They have made sure all of our reviews are visible to our customers and our business information is consistent on all search engines. We are very satisfied with their services.
Birdeye is top notch in customer service, really values the timelines of our business needs and effectively execute our business needs.
very prompt service excellent resource