Our reviews
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4.9
7655 reviews75 reviews have no rating
- y
"It allows us to get reliable feedback from our customers" What do you like best about Birdeye? I like the ease of use. All you have to do is enter someone's name, email address and phone number and they are invited to check out your business. This software is unique because it is so simple. The net effect on the experience is small. I believe this is one of the most used items, especially after a successful business. Testimonials are vital to the credibility of a business. They are important in creating a personalized customer experience. Customer reviews are important to an organization's image. What do you dislike about Birdeye? You can't just simply import the list of names, email addresses and phone numbers, I don't like that. This can be difficult to drill down one by one. It often does take me all day to give someone a request. I want there to be a way to import data without taking up too much time. Recommendations to others considering Birdeye: I really would highly suggest it if you want to enhance your business ranking and have a business with multiple websites. What problems is Birdeye solving and how is that benefiting you? This improves our online reviews because positive consumers don't just leave unsatisfied reviews. Also, we can monitor and quickly respond to customer service issues that occur with a specific site or with a specific employee.
- h
"Great source for resident and prospect reviews!" What do you like best about Birdeye? The ease of sending out surveys! Automated What do you dislike about Birdeye? Surveys do not have a spot for N/A. We would like to add this! What problems is Birdeye solving and how is that benefiting you? N/A
- v
"Birdeye reviews" What do you like best about Birdeye? Emails come directly to me. I can view them immediately. What do you dislike about Birdeye? I wish it asked the prospect or resident how much they like or dislike instead of a range from 1-5 because several people have confused 1 with being the best. Recommendations to others considering Birdeye: Help you maintain customer satisfaction and employee training What problems is Birdeye solving and how is that benefiting you? Able to address complaints or problems immediately. I think it gives them a chance to review since some do not like to complain or don't take the time to thank us for a job well done.
- j
I love them since my first interaction with Len Tao! The company is always on top of everything right away! Great customer service!
- j
Birdeye Pros: I like how right away we get notified that we are being contacted by a future prospect and how fast we are able to respond to their questions. Cons: The least thing I like about this software is we get notifications during all times of the night and people are able to leave a voicemail but it doesn't actually work. Overall: Birdeye has been amazing.
- t
Highly Reccommend! Pros: Nowadays time is everything, an immediate, real-time response makes all the difference vs hearing a reply a few hours later (at that point, the prospect could move onto another competitor). Cons: Sometimes the automated responses aren't ideal, which I understand a response is better than no response, but I've noticed that there are conversations that don't get forwarded to an agent if the question is 'answered'. I think the conversation should be forwarded regardless so the agent knows if they should follow up. Overall: We have been leasing efficiently, even in the midst of this pandemic, because the prospects feel that we are here for them right now, in the moment over the convenience of online chat.
- h
My Bird eye Review Pros: I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity. If they have opened or clicked. I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive. Cons: I think the campaigns or the templates could be easier to use. I don't like to make a template and be required to use that for certain stuff. Some parts should be a little more user friendly. Overall: The reviews we receive are definitely done with the help of bird eye. It keeps me organized as to who i reached out to already and allows me to add people for future use ahead of time.
- j
Birdeye for customer feedback Pros: Birdeye allows us to stay on track of customer feedback and online reputation in real time! Cons: I have found no cons in the Birdeye software. Overall: We are able to respond to customer issues and follow loyalty trends.
- a
Birdeye is a wonderful program! Pros: Being able to text in real time with potential prospects is very convenient! The site is user friendly and laid out neatly. Cons: Overall, I feel like it is very easy to use and navigate through. It's been a huge asset to us! Overall: The overall experience has been great! Birdeye has made it easy to interact with numerous people and answer any questions they might have!
- t
Great Software and easy to use Pros: That we can send review requests to customers Cons: There isn't much we don't like. Everything has been useful Overall: GREAT!
- c
You cannot beat the efficiency of Birdeye Pros: We receive reports daily of customer activity and reviews, it's extremely easy to address any concerns that may arise. Cons: I have not had any negative experiences with this software. Overall: We have centralized client contact via social media platforms, this software has greatly improved our efficiency.
- l
BIrdEye Best Way To Communication Around the World !!! Pros: The best thing about this application is that easy to handle and send messages. Cons: I love all of it, best software to handle messages Overall: I have had a great experience with this application
- c
Helped boost our ratings! Pros: It was super easy to set up and now that we have it going it makes it really easy to send a review link to anyone who we think would like to leave us one. Cons: The chat feature times out after 60 seconds for people on our website which is just a little too quick for us to respond. Overall: All of the customer service reps I've talked with have been super helpful and have worked with our IT guys when we had a problem that I couldn't understand.
- d
We Love Birdeye Pros: Birdeye makes sending a review request and for our customer's to write a review very easy. Cons: We haven't experienced any problems at this time.
- v
"Birdeye user" What do you like best about Birdeye? Customer Service advisor has been very attentive and helpful throughout What do you dislike about Birdeye? The long contract time is my first complaint. Second is minimum costs for small businesses like mine. What problems is Birdeye solving and how is that benefiting you? Directory listings and review generation
- j
"Super simple and easy to use" What do you like best about Birdeye? The ease of use to help us obtain more reviews from our customers. What do you dislike about Birdeye? There is absolutely nothing that I dislike! Recommendations to others considering Birdeye: I would definitely recommend BirdEye if you need help getting more reviews. What problems is Birdeye solving and how is that benefiting you? Difficulty getting reviews. More reviews.
- o
N/a Pros: All of it Birdseye is great helps the customers find great service Cons: All of it Birdseye is a great product will
- b
Very Satisfied Birdeye User Pros: I most liked how easy the software is to use. Cons: I have not ran int any issues with the software so there is nothing i can specify that i dislike. Overall: It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward.
- s
HUGE Time Saver! Everything you need in one spot! Pros: I love the convenience of having your big players all in one spot. Ease of reading and responding to reviews. Cons: Can't think of anything! This platform has truly been a time saver and I wish we would have started using it sooner.
- d
Great way to have a "Birds Eye" view of your reviews! Pros: Ease to respond to client reviews, and the ability to see all in one place! Cons: I would like it if the email notifications were more detailed. Overall: Social Media negative reviews
- l
Good Product Great Customer Service Pros: This software was fairly easy to learn and use. If you have problems with anything there are support pages and the customer support -- either online or via phone/email is great. Cons: Sometimes it seems the support pages do not keep up with some of the changes made to the software. Also some functions are not very intuitive. Would also be nice if some of the reports were able to be customized and showed the date range for the report at the top of the page. (It shows the date but not the date range of the report).
- v
"Great service and fast" What do you like best about Birdeye? How friendly everyone was and how fast you all were What do you dislike about Birdeye? I do not see any downsides right now for Birdeye. Recommendations to others considering Birdeye: if you need help, just call them and they will support you What problems is Birdeye solving and how is that benefiting you? We needed a great way to get Google reviews and they have help a lot
- p
Bird Eye Review Pros: I like the ease of use the most. It compiles all the people I need to contact in the same place without providing my personal number Cons: There is nothing negative I have to say about this software. Overall: wonderful experience!
- k
This Software is Amazing! Pros: I like that we can interact with prospects and tenants quickly and conveniently. Cons: Honestly, as of right now I have not found anything I dislike. Overall: As a company we can quickly reach out to future prospects and answer all of their questions and concerns. This has reduced the number of phone calls coming into our office, so we can focus our attention on those who are in our offices touring and getting information. All of the reviews are super helpful too. Yes even the not so great ones, as they give as insight on the areas we can improve.
- v
"Positive with room for improvement" What do you like best about Birdeye? The ease of use and cost per location. Allowing users to easily manage reviews from a single dashboard. What do you dislike about Birdeye? Improved communication on system updates Recommendations to others considering Birdeye: Consider implementing a specialist based on account. What problems is Birdeye solving and how is that benefiting you? Allowing 700+ single business users to view and respond to customer reviews from a single dashboard. Improves citation security.