Awesome tool for our website! Pros: Instant gratification for prospects, easy platform to read and use, quick emails to us Cons: Time limit to respond to people is too short- even 90 -120 seconds would be perfect! Overall: Awesome! Easy to use and a great tool for our locally owned business.

"Smarter Not Harder" What do you like best about Birdeye? My favorite part of Birdeye is that it does the thinking for me. I don't have to keep track of who I sent review request you and who I haven't. He keeps it automated simple and smart What do you dislike about Birdeye? The only negative that I really have with BirdEye is it's integration with the EHR that we use. It works but it's not as sophisticated as it could be. Most of that I'm sure is due to our EHR and not Birdeye. Recommendations to others considering Birdeye: If you are looking for an easy solution to gain reviews without the headache....go with BirdEye. What problems is Birdeye solving and how is that benefiting you? Our reviews have increased at a consistent uptick since implementing BirdEye. It makes the process uber simple for us and our patients. And with the importance of reviews these days we couldn't be happier.

BirdEye helps us stay on top of things... Pros: BirdEye has been a huge help in our business in managing reputation, harvesting reviews and getting the pertinent information in from of management on a location by location basis as well as corporately. From instant alerts to reporting, it has been very helpful. Cons: Not too many features are missing that I can think of. Overall: Experience has been great and support is super helpful. We will continue for a long time with BirdEye.

BEST system we've found! Pros: Birdeye is extremely easy to use and understand. The software makes sending review links, texting and interacting with customers and keeping track of everything so easy! Cons: I do not have any areas that are an issue for me. Overall: The benefit of using Birdeye is capturing our positive reviews and projecting those out onto our website, facebook page and other social media sources. It also allows us to respond to review, including negative reviews in a simple and easy format.

"It has boosted out reviews over 100%" What do you like best about Birdeye? The conversion rate of reviews and the easy to use platform What do you dislike about Birdeye? I don't have any dislikes with the product Recommendations to others considering Birdeye: If you want online reputation management, Birdeye is the company to partner with. What problems is Birdeye solving and how is that benefiting you? It has resolved the problems of getting reviews from out customer base.

One-stop shop! Use Cases and Deployment Scope - Chateau Development uses Birdeye for many day-to-day functions, including customer and prospect outreach and chatting live with potential customers. We also use the email blast feature relatively often. The Birdeye platform is primarily used by our leasing department. It addresses the delay in communication and also provides excellent transparency for our employees. Pros - Birdeye allows us to chat with prospects who are actively live on our website so we can help them in real-time! -Birdeye allows us to manually send review links to customers we know have had a great experience with us. -Birdeye allows us to send mass emails in a much simpler format than our property management software. Cons - I really don't have any examples of things I'd like to see Birdeye improve. The service is very easy to navigate and understand. Likelihood to Recommend - Birdeye is a great tool to use to narrow the gap between us and our customers. Sometimes asking for a review in person can be uncomfortable or come off as pushy. Having a third party ask for the review in a way that we can completely customize helps us to get more reviews in a way that is less offputting to the reviewer. If there are any issues, we have an opportunity to rectify them and make it right with the customer. Having the capability to push the positive reviews onto our social media and professional website was the main reason we wanted to work with Birdeye, but the interactions function has proven to be a big reason why we will continue to use Birdeye. The chat function works very well for us to be able to directly interact with customers live while they are on our website. Their contact information is captured and it creates a really seamless contact card for us to use in the future. Most Important Features - Chat -Reviews Return on Investment - The live chat function has allowed us to still connect with customers after our business is closed. This allows us to free up time for our employees when the Birdeye AI technology can answer some of the more basic questions. Alternatives Considered - Apartments.com - Apartments.com offers some similar features but the capability of Birdeye being built right into our own website versus being hosted and housed on a different website was one reason Birdeye was a better fit for us. The bang for your buck with Birdeye is unmatched. Other Software Used - AppFolio Property Manager Users and Roles - Largely the leasing office, which serves prospects and existing customers Support Headcount Required

BirdEye is the solution you need Use Cases and Deployment Scope - Birdeye has been a huge help for our company. We use all of the features available to monitor our reputation across all channels. Our team is provided instant access to customer feedback, and our management team receives weekly reports so we can monitor trends, address issues within certain units, and work to provide excellent feedback and responses to our customers review insights. It has been a hugely helpful platform for us and helps us save time and be more effective. Pros - Reporting -Ease of use -Team-centric management and collaboration Likelihood to Recommend - Birdeye is suited for many businesses, large and small. It helps us monitor our reputation and gain key insights from our customers' experiences. I would recommend it to our collogues across many fields. It has been hugely helpful for us and our business. You will definitely see benefits from using this service. Most Important Features - Reporting -Instant review awareness -Ease of reponse -Customer service Alternatives Considered - Sprout Social - We use Birdeye exclusively as our single source for reputation management. The service integrates into our website, social channels, etc. to display current customer sentiment. It has been the best and most feature-rich option we have found for these options and still remains cost effective. Highly recommend it. Other Software Used - Sprout Social