Our reviews
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4.9
7656 reviews75 reviews have no rating
- p
Great company. Very responsive and helpful when it comes to integrations and making changes. Srijan did a great job helping us get things working how we wanted it!
- c
Great customer service!
- k
Always responsive with the right answers!
- l
Excellent service
- a
A Good Investment Use Cases and Deployment Scope - Birdeye is currently being used by our marketing & operations team. BirdEye reviews are a great way to understand our customers reactions through their feedback and reviews. We can now monitor & respond to reviews across all the platforms such as Google & Facebook via Birdeye now. We are leveraging this platform to also automate campaigns to get customers' feedback through their reviews. Pros - Customer Feedback Monitoring -Easy to Use -Great Customer Support Services Cons - Not really anything till now Likelihood to Recommend - Birdeye is of a great use for businesses spread across multiple locations and operating at different level. It might not be suitable for small businesses. Most Important Features - Online review monitoring -Building trust value by replying to their feedback -Working on the negative feedback from our customers -Google seller ratings Return on Investment - Increased Brand Value -Helps in Building Customer trust -Help us to work on shortcomings -Increased Google ads trust through seller ratings Other Software Used - Google My Business, Facebook Pages Manager, Asana Users and Roles - MarketingOperationsCustomer management
- j
Birdeye is a great value for the services they provide. I am a longtime user with three locations.
- a
Birdeye has increased our reviews by 600% in one year, in business that has been around for 10 years. Use Cases and Deployment Scope - We use it to better assist in gathering patient reviews and surveys. we use it across our whole organization. It is the most efficient software platform we have found in that space to get the job done. We used others and it was not nearly as successful or intuitive. We have had amazing results thus far. Pros - Easy for the customer to use, which gets the results. -Great platform for managing on the user side, easy to learn. -We had a great experience with onboarding and getting it integrated with all of our current software. Cons - The cost is high. -Some extra control over who receives the feedback and reviews would be nice. I want to be ultra-selective if I need to be. -I don't like being in a contract for services. Likelihood to Recommend - If you are using another software system to ask patients for reviews, but aren't seeing the results, MAKE THE SWITCH. Their system is the easiest and fastest FOR THE CUSTOMER, which results in more reviews. Most Important Features - RESULTS -Easy to teach the team to use, onboarding Return on Investment - Huge results on reviews. we have gone from 20 to over 150 in less than a year. the business has been around for 10 plus years but just now got these results. -ROI has been big, lots of new patients find us BECAUSE OF THE REVIEWS WE GET FROM BIRDEYE! Alternatives Considered - We used a few other services that were dental-specific and results were poor. Other Software Used - Open Dental Software, EagleSoft
- v
"Great dashboard" What do you like best about Birdeye? I like how Birdeye aggregates sources and provides location filters so I can quickly gain perspective on our operations in different market segments nationally What do you dislike about Birdeye? It's very helpful. I like all of the features I've used. What problems is Birdeye solving and how is that benefiting you? Reputation management
- d
"Simple platform and tool to keep your customer service culture at best-in-class." What do you like best about Birdeye? Timely. Does all the consolidating for us! What do you dislike about Birdeye? Single review sources get posted multiple times. What problems is Birdeye solving and how is that benefiting you? Customer relationship management.
- m
Great program and great support everytime I deal with them.
- v
"Very User Friendly" What do you like best about Birdeye? Birdeye is very easy to use and is fast. What do you dislike about Birdeye? There really isn't anything that I dislike about Birdeye. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping get our name out there in a "new to us" market. Consumers are really paying attention to the reviews of prior customers to make choosing a vendor easier for them.
- n
great service!!!
- a
Automated Reviews Made Easy! Pros: I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients. Cons: There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times. More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO. Overall: Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.
- s
Works great! Pros: It's convenient that we are able to text patients that prefer over calls. Cons: The translation feature could be better, but its never going to be perfect when a pt calls in and leaves a message in Spanish because the translation is not perfect but still could be better.
- m
"Helping a Builder improve its google review scores and improving Google search" What do you like best about Birdeye? Automation of sending out review requests. Rishi, my onboarding specialist was fantastic. What do you dislike about Birdeye? All good, I do not have any issues or changes. Recommendations to others considering Birdeye: There are multiple layers to what Birdeye can do. Pinpoint what you want to achieve first and implement that. Once you get the results you are looking for, add features. What problems is Birdeye solving and how is that benefiting you? keeping negative reviews in house.
- v
"Birdeye has been a tremendous asset for our organization." What do you like best about Birdeye? The reporting online and assistance in accumulating reviews What do you dislike about Birdeye? There isn't much that I dislike about birdeye What problems is Birdeye solving and how is that benefiting you? They've helped us acquire more reviews and seem to be far more Positive ones than we've ever had
- j
"Birdeye is Great!" What do you like best about Birdeye? The automation's and user experience are what I like most about Birdeye. We have increased our revenue and customer loyalty. What do you dislike about Birdeye? I dislike that I am not able to make payments from the Birdeye software. What problems is Birdeye solving and how is that benefiting you? We are providing company policies and information to customers much easier and faster.
- h
"Impactful Survey and Review Requests - plus a great team of support!" What do you like best about Birdeye? The review requests that we have implemented with our surveys are really making a difference in increasing our positive Google and Facebook reviews from our Members. Our surveys go out daily and we are getting immediate feedback to help us improve our service. Because the system is automated and it's so easy for our Members toreview us from a link in a text or email, we are getting so many reviews! Also very happy with the implementation and our ongoing service team. What do you dislike about Birdeye? There are some limitations with the survey features and the fatigue rules we have in place. It would be great to be able to pick and choose which surveys were affected by the fatigue rules and which are not. What problems is Birdeye solving and how is that benefiting you? We are improving our online reputation! We are also providing our branch staff with immediate feedback so we can resolve problems before they escalate with our Members. The direct feedback tool is fantastic and many of our Members have chosen to send direct feedback rather than give us a negative review on Google or Facebook.
- v
"Great program" What do you like best about Birdeye? Great technical support and ease of reaching patients What do you dislike about Birdeye? Nothing so far! I can't complain about anything What problems is Birdeye solving and how is that benefiting you? Getting reviews daily and referrals. This program works by itself and we are seeing results.
- d
Gautam Pandey in the onboarding and support department has been incredible to work with. Very thorough, knowledgeable, freindly and extremely patient with me! I can tell already that our business is going to benefit greatly from the use of the birdeye product!
- d
"We would highly recommend Birdeye to manage our reviews and accounts!" What do you like best about Birdeye? Birdeye does a great job integrating contacts through our office software program Ascend. They solicit the reviews and get them out on Google and and our social media accounts as well as our website. The technical support is very helpful! Our patients can also email us at anytime through our Birdeye account. During the pandemic, this has been very beneficial! What do you dislike about Birdeye? We have not had any downsides. We have not been disappointed with the quality of their service. All of our needs have been met. the recommendation we made to them was to separate Progressive Dental reviews from Progressive Laser reviews. What problems is Birdeye solving and how is that benefiting you? Birdeye has been instrumental in getting the positive feedback our patients give out to the public. We have had countless patients say they chose us because of the number of positive reviews on Google in comparison to other local dentsts in our area. For those patients that have concerns, Birdeye gives them an option of Direct Feedback. These "reviews" do not go out on public forums. It gives us the opportunity to learn our patients concerns and address them.
- v
"Intentional and willing to go the extra mile!" What do you like best about Birdeye? I love that we can connect it to our encompass software. It makes the process very seamless for both our loan officers and their clients. What do you dislike about Birdeye? We originally did not like the format of the review request email. However, they quickly worked with us to update it and make it match our company's brand standards! What problems is Birdeye solving and how is that benefiting you? There was a problem with just making sure everyone was active, but Samar went back through for us and made sure everything was taken care of. We wouldn't have known if he didn't notice it!
- a
"Birdeye is easy to use and has an amazing Team that gets the job done!" What do you like best about Birdeye? Birdeye is easy to navigate internally, but the surveys we send out to our Members are easy, short, and simple! In a month, we had already seen a significant improvement in our Google & Facebook ratings. Thanks to their fantastic team, who is always ready to answer your questions! What do you dislike about Birdeye? There is a limitation on designing the survey graphs to match our brand colors. It would be great to customize these for our reports! What problems is Birdeye solving and how is that benefiting you? We are trying to improve our reputation on Google, Facebook, etc. The direct feedback tool is a great way to avoid a negative review from our Members!
- a
Automations, Customizations, Integrations - Birdeye is the way to go! Use Cases and Deployment Scope - Birdeye is used for our HVAC, plumbing, and electrical clients who subscribe to our review generation product. It is used within our reputation/SEO department. It helps to improve our clients' visibility and rankings by acquiring more third-party reviews. Being able to offer automation is a huge driving point to earn our clients more reviews. Pros - Continually innovate their product -Strong customer/tech support -Customization of review request templates Cons - Lack of integrations in the home services industry -Response rate can be low at times, taking more than 24 hours to hear back -FieldEdge not being a true full integration Likelihood to Recommend - BIrdeye is a strong product. It works well for someone who is willing to fully automate review requests. The easiest platforms to integrate with are ServiceTitan, Housecall Pros, and QuickBooks. There is an opportunity to build your own templates for review requests and responses. The two-way texting feature gives customers another avenue to contact the company through. Since FieldEdge is not a true platform, integrating with it can make things a little complicated when trying to control who receives a review request. Also unless a client is able to create a new user with admin access in FieldEdge, it can cause some issues if someone tries to sign in when someone else is already using the account. Most Important Features - Automation of review requests -Customization of review requests -Integrations with ServiceTitan, Housecall Pros, QuickBooks Alternatives Considered - Our company has currently used Nearby Now for our review generation product for the last seven years. It lacks the ability for automation and customization.
- v
"Robust source for reviews" What do you like best about Birdeye? At first I was skeptical (that's my nature), but Rahul was so helpful in explaining everything step-by-step to understand what all was entailed. Birdeye is an excellent source in automating what people genuinely think of your business. What do you dislike about Birdeye? Not easy to use, but with explanation, it's made more manageable. Recommendations to others considering Birdeye: If you truly want to know what people think of your service and don't want to ask them, this is a great tool to take care of it all. If you don't understand something, the Birdeye team will walk you through it. What problems is Birdeye solving and how is that benefiting you? The automation portion was the most beneficial. You can step back after that.