A Must Have For Reviews! Use Cases and Deployment Scope - Birdeye is currently being used for both of our companies Revise Energy and DiPietro Heating and Cooling. It is helping us gather all of the reviews we receive on all channels and respond to them quickly and efficiently. It also has helped prevent negative reviews from being published and allows us to address issues with customers privately versus publicly. Pros - Displays reviews from all companies in one place -Easy to switch between company views (if you have several locations, etc.) -Gives customers the chance to message us directly with issues vs leaving 1 star reviews Cons - Easier time uploading contacts when sending out a review blast -Options to send out text/emails to customers that aren't review related (such as taking advantage of other opportunities within the company) Likelihood to Recommend - Since companies are relying more and more on reviews these days to gain business, BirdEye helps get you visibility to potential customers by showcasing the best reviews (4 and 5 stars). Plus, you can create response templates; responding to new reviews is simple and quick, versus having to type up something new every time. Users and Roles - Managers of different departments that have their employees encourage customers, while in their homes, to write a review on the spot. They have the ability to text or email a customer right then and there to easily gain a simple, positive review. Return on Investment - For our HVAC company specifically, we've seen an increase in positive reviews, drowning out all the past negative reviews. -This helps us stack up against all of our competing companies. Customers have told us that they chose us based on all the positive reviews/5 stars we have. -This helps us get in contact with our customers by gently asking for a simple review and leads them directly to our biggest review platforms (FB, Google, etc.). Alternatives Considered - Hootsuite - I had a wonderful experience with BirdEye when I was first on-boarded and they answered all my questions efficiently. In comparison, I felt I had a harder time getting in touch with Hootsuite and getting my questions answered. Not that they are bad, but I liked Birdeye better.