Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7450 reviews73 reviews have no rating
- k
"Does the job and more" What do you like best about Birdeye? These are my favorite: - interface is very intuitive and easy to navigate - learning curve for a newbie is very low because of how simple and clean the platform is - never froze or showed me error messages whatsoever What do you dislike about Birdeye? I believe they do not have the capability of scheduling reports, although i like the fact that i can save filters. i wish they have a way to respond smoothly to Yelp reviews, although, the copy and paste functionality helps as well. not a deal breaker because i understand how yelp is strict with their partners Recommendations to others considering Birdeye: When shopping for softwares, its not just about the cost, but most importantly is the Customer Support. BirdEye has amazing support and a team who can provide a wealth of information because they have clients from different industries. What problems is Birdeye solving and how is that benefiting you? soliciting reviews and managing them! the ease of responding to reviews and getting a pulse on overall customer experience
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"Operator Friendly" What do you like best about Birdeye? Super simple to use. In particular, I like how easy it is to read a review and reply right away. What do you dislike about Birdeye? I don't have much to report in the dislikes. At the moment, the only thing I would say is it's inconvenient that you cannot respond to Yelp reviews directly from Birdeye. I'm sure this will change in the future. What problems is Birdeye solving and how is that benefiting you? We're able to address all of our review needs in one location. Very convenient.
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"simple yet powerful" What do you like best about Birdeye? The environment and entire interface of BirdEye is simple to navigate and you can easily find what you are looking for. What do you dislike about Birdeye? Responding to Yelp reviews is not as fluid as the other channels Recommendations to others considering Birdeye: I love using BirdEye because they are looking to improve their product to provide more insights to their users. What problems is Birdeye solving and how is that benefiting you? We are able to build our business' authority because of the great Reputation Management ecosystem that BirdEye created
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"Good integration, easy to use dashboard" What do you like best about Birdeye? The integration with our property management software is seamless. Customer service is good and our dedicated account rep is very knowledgeable and helpful. What do you dislike about Birdeye? It can be challenging to get our residents to buy into the review process, but this is not a BirdEye issue but more of a customer engagement issue. What problems is Birdeye solving and how is that benefiting you? We are increasing the total number of reviews and have a way to track and respond to them as they come in. BirdEye keeps us organized.
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"Great app, easy to use" What do you like best about Birdeye? Ability to send/receive messages from customers instantly What do you dislike about Birdeye? I haven't come across anything I dislike Recommendations to others considering Birdeye: n/a What problems is Birdeye solving and how is that benefiting you? we are able to connect faster with customers. customers can send a message about vehicle repairs and we can answer any questions without them having to come into the office. It makes it more convenient
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"The platform is user friendly and the service support is top notch." What do you like best about Birdeye? The convenience; we can communicate and gauge our customer's perceptions for all 16 of our locations. What do you dislike about Birdeye? I cannot identify anything that I dislike. Recommendations to others considering Birdeye: Birdeye has been a solid partner in assisting us to achieve our goals. What problems is Birdeye solving and how is that benefiting you? We are able to get a good sense of how our customer truly feels about our service. We can see where are excelling and where we need to improve.
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"Simple and easy to integrate into our system. It has helped enhance our membership engagement." What do you like best about Birdeye? The chatbot "Robin" has been an enormous time saver for us. I love the fact that we could use our own FAQs to make Robin's repsonses accurate to our policies and procedures. What do you dislike about Birdeye? Integrating our locations was a bit difficult since we have a couple of centralized departments. Recommendations to others considering Birdeye: If you are looking for a product that can truly help you touch all aspects of your business's online reputation, Birdeye does just that. It's fully integrable and easy to manage using all the tools they offer. What problems is Birdeye solving and how is that benefiting you? Our membership response times have greatly improved, and it also helped us manage our public platforms a lot better.
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"I love using Birdeye!" What do you like best about Birdeye? Birdeye is very user-friendly. If and when I have questions, they are very responsive to my inquiries!!! What do you dislike about Birdeye? When I first started using Birdeye there were additional steps involved on ways to do things. Birdeye is always looking for ways to improve their product and it shows. They've streamlined all the processes I use daily and it makes my job that much easier. I've used them for years and they keep getting better! What problems is Birdeye solving and how is that benefiting you? We are able to get our customers feedback in a timely manner and with a new added texting feature we will be able to reach out to past customers to keep us fresh in their minds for future use.
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"Effective Product with Great Support" What do you like best about Birdeye? BirdEye is constantly adding new features and functionality, making them an even more significant asset to our business. What do you dislike about Birdeye? Honestly, I can't think of anything I dislike. Only smooth sailing so far. What problems is Birdeye solving and how is that benefiting you? We get immediate feedback from our customers visiting store locations, the opportunity to more swiftly correct customer issues, and deeper insights into store locations.
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"Easy as 123" What do you like best about Birdeye? All review platforms on one site for ease of access, instant communication with customers. What do you dislike about Birdeye? Nothing that I can think of to casue me to dislike Recommendations to others considering Birdeye: Easy to use, everything in one place What problems is Birdeye solving and how is that benefiting you? Saving customers time by being able to communicate virtually and give them guidence to make an informed decision
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"Top Notch Support" What do you like best about Birdeye? Reporting and Analytics are easy to understand. The monthly check-up meetings with Sahil (our account rep) help keeps us on track during the busy times that we lose touch with the program. I highly recommend BirdEye! What do you dislike about Birdeye? I have zero complaints with BirdEye, and they are always constantly improving and finding ways to help our business. Recommendations to others considering Birdeye: Once you have the system up and running for a few months and get the first set of statistics... You will be very impressed with your account manager, guaranteed! What problems is Birdeye solving and how is that benefiting you? We can track our CSI from location to location. Any hiccups we identify early and standardize from that point.
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"Client Review" What do you like best about Birdeye? I like that we can connect all our other digital platforms into Birdeye to have 1 central location to manage our reviews. What do you dislike about Birdeye? The only downside and this is not a Birdeye issue is that Yelp responses cannot be managed within Birdeye. This is a Yelp API issue. Recommendations to others considering Birdeye: Birdeye has great customer support. Having a dedicated account manager is so helpful. Also, we have quarterly meetings to review our metrics and learn about new product releases from Birdeye. What problems is Birdeye solving and how is that benefiting you? None at this time.
- v
"The Platform is very user friendly." What do you like best about Birdeye? The reports tab has many useful anylytics. What do you dislike about Birdeye? Google my Business integration is difficult. Google does not have timely support when issues arise due to their platform. As a result, it does delay the process. What problems is Birdeye solving and how is that benefiting you? Reputational problems.
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"Great Features and Great Customer Service" What do you like best about Birdeye? Easy to use and customer support is always available to help. What do you dislike about Birdeye? Sometimes they make changes to the features they are challenging to find. What problems is Birdeye solving and how is that benefiting you? Our clients are receiving reviews for their business that they would not usually receive if left on their own. The reviews help promote their business and obtain more clients.
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"Birdeye Delivers" What do you like best about Birdeye? The people at Birdeye are helpful, and the platform is excellent for generating reviews. What do you dislike about Birdeye? I can't think of anything I dislike. So far, so good. What problems is Birdeye solving and how is that benefiting you? We are generating reviews, patient communication, and mass texting features.
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"Best Software ever" What do you like best about Birdeye? The thing I like most about Birdeye is the convenience of automating daily processes. What do you dislike about Birdeye? I'm not too fond of the fact that we are unable to make payment request to our customers What problems is Birdeye solving and how is that benefiting you? The problem that we are solving is better customer service by getting vital information to the customer quicker. Better customer loyalty.
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"Easy all-in-one platform" What do you like best about Birdeye? BirdEye makes it easy to sort reviews and surveys all in one. It is easy to navigate, and the team is quick to help with any issues. I like that it has a separate algorithm that creates categories and topics based on specific keywords. The monthly meetings allow us to address all questions, and the team has been great with communication. What do you dislike about Birdeye? The downside is that the analytics for reviews and surveys are split, and we can't see them all at once. It would be helpful if there were a way to combine both. What problems is Birdeye solving and how is that benefiting you? We no longer have to send a daily report for all team members. It is easy for individuals to log in and review analytics that pertains to them. We are receiving more reviews, and we are responding to them quicker and more efficiently. The automated messages allow us to have a better response rate on different platforms.
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Great Company Pros: The ease of use and functionality. Our remote scheduling team loves it! Cons: Some of our remote scheduler experience delayed notifications. Overall: We began the use of Birdeye during Covid. It was a wonderful alternative to having dental schedulers in office. We have built an entire remote scheduling department using the software.
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"Very Easy to Use & Helpful Review Management Tool" What do you like best about Birdeye? I like that I can see all Facebook, Google My Business, and Yelp pages in one place. My company has 47 locations so this very helpful. What do you dislike about Birdeye? No fault of Birdeye but the integration with Yelp isn't as good as it is with Google My Business. It is tedious to keep switching between Yelp accounts to respond to a review Recommendations to others considering Birdeye: The team at Birdeye is great! They respond to all questions, concerns, and problems very quickly. The platform is simple to use and helpful for managing reviews across many retail locations. Having templates to choose how to respond to reviews saves time and somewhat automates the process. I say go for it! What problems is Birdeye solving and how is that benefiting you? We are solving community management and customer service issues with Birdeye. It helps us gauge the sentiment of our customers and find ways that we can improve the customer experience from start to finish.
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"Couldn't Be Happier!" What do you like best about Birdeye? Birdeye's user experience is seamless, intuitive, and efficient, and the reporting is robust. Plus, they're continually innovating and rolling out new value-add features, often at no additional cost, and their customer support team is second-to-none. What do you dislike about Birdeye? Their automated reporting could be better, but I don't dislike it currently - I just wish it were more customizable. Recommendations to others considering Birdeye: Negotiate additional features at no cost (like the referrals tab/insights tab, etc.) by signing multi-year contracts! What problems is Birdeye solving and how is that benefiting you? Monitoring customer satisfaction and managing our digital reputation to help build trust for our brand, optimize our digital presence, and learn actionable insights about our business.
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"Birdeye has been great to work with and receive timely responses to my questions." What do you like best about Birdeye? The service provided by Birdeye is great. What do you dislike about Birdeye? The mass text capabilities can be better What problems is Birdeye solving and how is that benefiting you? We are able to receive more reviews and improve our overall review ratings at each of our locations. We continuously hear from our members who open an account or loan and the feedback has overall been positive since implementing Birdeye.
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"It helped us grow our ratings" What do you like best about Birdeye? I like best the reports and the ability to extract valuble data about your clients What do you dislike about Birdeye? I don't like that they are not easy customisble for multilingual interfaces What problems is Birdeye solving and how is that benefiting you? Improve review score and measure call center agrnts perfermonce through surveys
- v
"Exactly as expected!" What do you like best about Birdeye? The review aggregation is so well integrated! Very easy to use! What do you dislike about Birdeye? Yelp rating is not accurate since Birdeye aggregates all reviews What problems is Birdeye solving and how is that benefiting you? Being able to reach out to customers immediately and effectively!
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"Birdeye is easy to navigate and makes keeping in touch with customer a breeze" What do you like best about Birdeye? its everything we need to keep our customers up to date What do you dislike about Birdeye? So far there are no dislikes. Ive only been using birdeye for a few weeks now. Recommendations to others considering Birdeye: Try it out! Its everything you are looking for in one-stop What problems is Birdeye solving and how is that benefiting you? customer contact and answering reviews