Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7524 reviews73 reviews have no rating
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Very Satisfied Birdeye User Pros: I most liked how easy the software is to use. Cons: I have not ran int any issues with the software so there is nothing i can specify that i dislike. Overall: It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward.
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N/a Pros: All of it Birdseye is great helps the customers find great service Cons: All of it Birdseye is a great product will
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"Super simple and easy to use" What do you like best about Birdeye? The ease of use to help us obtain more reviews from our customers. What do you dislike about Birdeye? There is absolutely nothing that I dislike! Recommendations to others considering Birdeye: I would definitely recommend BirdEye if you need help getting more reviews. What problems is Birdeye solving and how is that benefiting you? Difficulty getting reviews. More reviews.
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"Birdeye user" What do you like best about Birdeye? Customer Service advisor has been very attentive and helpful throughout What do you dislike about Birdeye? The long contract time is my first complaint. Second is minimum costs for small businesses like mine. What problems is Birdeye solving and how is that benefiting you? Directory listings and review generation
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We Love Birdeye Pros: Birdeye makes sending a review request and for our customer's to write a review very easy. Cons: We haven't experienced any problems at this time.
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Helped boost our ratings! Pros: It was super easy to set up and now that we have it going it makes it really easy to send a review link to anyone who we think would like to leave us one. Cons: The chat feature times out after 60 seconds for people on our website which is just a little too quick for us to respond. Overall: All of the customer service reps I've talked with have been super helpful and have worked with our IT guys when we had a problem that I couldn't understand.
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BIrdEye Best Way To Communication Around the World !!! Pros: The best thing about this application is that easy to handle and send messages. Cons: I love all of it, best software to handle messages Overall: I have had a great experience with this application
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You cannot beat the efficiency of Birdeye Pros: We receive reports daily of customer activity and reviews, it's extremely easy to address any concerns that may arise. Cons: I have not had any negative experiences with this software. Overall: We have centralized client contact via social media platforms, this software has greatly improved our efficiency.
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Great Software and easy to use Pros: That we can send review requests to customers Cons: There isn't much we don't like. Everything has been useful Overall: GREAT!
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Birdeye is a wonderful program! Pros: Being able to text in real time with potential prospects is very convenient! The site is user friendly and laid out neatly. Cons: Overall, I feel like it is very easy to use and navigate through. It's been a huge asset to us! Overall: The overall experience has been great! Birdeye has made it easy to interact with numerous people and answer any questions they might have!
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Birdeye for customer feedback Pros: Birdeye allows us to stay on track of customer feedback and online reputation in real time! Cons: I have found no cons in the Birdeye software. Overall: We are able to respond to customer issues and follow loyalty trends.
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My Bird eye Review Pros: I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity. If they have opened or clicked. I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive. Cons: I think the campaigns or the templates could be easier to use. I don't like to make a template and be required to use that for certain stuff. Some parts should be a little more user friendly. Overall: The reviews we receive are definitely done with the help of bird eye. It keeps me organized as to who i reached out to already and allows me to add people for future use ahead of time.
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Highly Reccommend! Pros: Nowadays time is everything, an immediate, real-time response makes all the difference vs hearing a reply a few hours later (at that point, the prospect could move onto another competitor). Cons: Sometimes the automated responses aren't ideal, which I understand a response is better than no response, but I've noticed that there are conversations that don't get forwarded to an agent if the question is 'answered'. I think the conversation should be forwarded regardless so the agent knows if they should follow up. Overall: We have been leasing efficiently, even in the midst of this pandemic, because the prospects feel that we are here for them right now, in the moment over the convenience of online chat.
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Birdeye Pros: I like how right away we get notified that we are being contacted by a future prospect and how fast we are able to respond to their questions. Cons: The least thing I like about this software is we get notifications during all times of the night and people are able to leave a voicemail but it doesn't actually work. Overall: Birdeye has been amazing.
- j
I love them since my first interaction with Len Tao! The company is always on top of everything right away! Great customer service!
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"Birdeye reviews" What do you like best about Birdeye? Emails come directly to me. I can view them immediately. What do you dislike about Birdeye? I wish it asked the prospect or resident how much they like or dislike instead of a range from 1-5 because several people have confused 1 with being the best. Recommendations to others considering Birdeye: Help you maintain customer satisfaction and employee training What problems is Birdeye solving and how is that benefiting you? Able to address complaints or problems immediately. I think it gives them a chance to review since some do not like to complain or don't take the time to thank us for a job well done.
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"Great source for resident and prospect reviews!" What do you like best about Birdeye? The ease of sending out surveys! Automated What do you dislike about Birdeye? Surveys do not have a spot for N/A. We would like to add this! What problems is Birdeye solving and how is that benefiting you? N/A
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"It allows us to get reliable feedback from our customers" What do you like best about Birdeye? I like the ease of use. All you have to do is enter someone's name, email address and phone number and they are invited to check out your business. This software is unique because it is so simple. The net effect on the experience is small. I believe this is one of the most used items, especially after a successful business. Testimonials are vital to the credibility of a business. They are important in creating a personalized customer experience. Customer reviews are important to an organization's image. What do you dislike about Birdeye? You can't just simply import the list of names, email addresses and phone numbers, I don't like that. This can be difficult to drill down one by one. It often does take me all day to give someone a request. I want there to be a way to import data without taking up too much time. Recommendations to others considering Birdeye: I really would highly suggest it if you want to enhance your business ranking and have a business with multiple websites. What problems is Birdeye solving and how is that benefiting you? This improves our online reviews because positive consumers don't just leave unsatisfied reviews. Also, we can monitor and quickly respond to customer service issues that occur with a specific site or with a specific employee.
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I luv the product
- k
Great company, immediate results. Great on-boarding experience. Highly recommend for any company looking to increase branding presence.
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Best choice we have ever made for our company!
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Top Notch! Use Cases and Deployment Scope - [Birdeye] is incredibly user friendly, quick and easy to use. Fantastic marketing tool as the review will be seen on the platform of your choosing. Pros - User friendly -Great marketing Cons - N/a Likelihood to Recommend - Birdeye is well suited in an industry where word matters. Many businesses carry their pride in not needing to advertise as the word of mouth is much more trustworthy. Return on Investment - Provides confidence to future users Alternatives Considered - Birdeye has been the first and only review source that we have used. We do not plan on shopping around anytime soon Usability - It is excellent! Support Rating - Always a call away
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Great service
- v
"Success with Birdeye" What do you like best about Birdeye? While working with the Birdeye team, Jarod never gave up on searching for solutions to our integration issues. He was fast to response by email and/or phone with any questions I had. He provided guidance in optimizing the portal and organized conference calls with his team and ours to help successfully streamline any matters we have been experiencing. What do you dislike about Birdeye? No dislikes was very pleased with all the support received. Recommendations to others considering Birdeye: I highly recommend Birdeye, due to the group dedication given in making integration with their software and ours a priority. The Birdeye team wants to provide the best service possible and sometimes it takes several attempts and auditing of data but in the end it was a total win for our business. What problems is Birdeye solving and how is that benefiting you? We are a large multi office group, 75% of our data for review request was being harvested quickly and successfully, 25% was not. Birdeye met, on conference calls each week, utilizing reports and audits of their system we put in place, to pinpoint the exact issues until results were narrowed to the exact anomalies; which ended up being on our side of the data merge.
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Great experience so far. Rajat the customer specialist is fantastic to work with. Patiently explains the whole process. Essential automation tool for small businesses.