Our reviews
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4.9
7524 reviews73 reviews have no rating
- s
"Great company to work with!" What do you like best about Birdeye? They are very efficient. If there is a bug, they fix it fast. What do you dislike about Birdeye? Birdeye is great~ the people care about their job! Thank you Recommendations to others considering Birdeye: Birdeye is the best texting platform that we have found. I used another company for about a year...they were not attentive when there were bugs. Birdeye peeps fix things fast when we need them! Thank you! What problems is Birdeye solving and how is that benefiting you? Texting clients is the best way to keep them in the loop. Fast and easy for me.
- k
"Managing my reviews is a pleasure!" What do you like best about Birdeye? Birdeye sends review requests to our patients. I am able to view and manage the reviews from one location. I can also see which platform they used to post their review, Google, Facebook or Healthgrades, there is also a direct reply that they can use which isn' t public. What do you dislike about Birdeye? Occasionally there is a glitch in the system and the review requests don’t get sent out to patients. I have had this happen a few times. I can tell when the system is down because my reviews stop coming in. Birdeye can fix the situation when I call in. I wish that they could catch it prior to me having to call and let them know. Recommendations to others considering Birdeye: It is important to connect with your patients/customers. Of course you want good reviews but you also want to know where you can improve. Asking for feedback through Birdeye enhances your ability to meet the patients needs. What problems is Birdeye solving and how is that benefiting you? Management of reviews from patients. We have great reviews and are able to communicate with our patients. Logging on to Birdeye allows me to manage my patient reviews for the day in just a few short minutes. This makes my job efficient and easy on my end to communicate with our patients each morning.
- v
"Wonderful Service" What do you like best about Birdeye? I love the fact that we can send our crews out to do a job and they can send their own review requests to the customer that they have did a job for. What do you dislike about Birdeye? I honestly really have no complaints at all. What problems is Birdeye solving and how is that benefiting you? Being able to see what jobs get reviews and what jobs don't.
- v
"BirdEye has only been implemented in our business for 5 months, and doubled our reviews thus far." What do you like best about Birdeye? Customer Service is very through with their training, making the on-boarding process easy. What do you dislike about Birdeye? Price is expensive, but completely worth it, nothing to complain about on our end. Recommendations to others considering Birdeye: N/A What problems is Birdeye solving and how is that benefiting you? We are gaining viewership on our website, as well as gaining more of an online presence, which is what we needed exactly.
- k
"Best Customer Support in the Industry" What do you like best about Birdeye? Birdeye has the best support chat I have ever come across. They are always willing to go above and beyond to help. They have big tech capabilities, with a small business mentality. What do you dislike about Birdeye? There isn't much I dislike about Birdeye. The only thing that would be negative in regard to this business is the cost. It's not cheap. But frankly, it is worth it. Recommendations to others considering Birdeye: If you are considering using Birdeye, reach out to their team and see if it's right for you. It's worth the money. What problems is Birdeye solving and how is that benefiting you? Our primary use for Birdeye is review management. It allows us to get instant feedback from our customers and request reviews.
- v
"Nice, user friendly, helpful staff." What do you like best about Birdeye? Reporting and data collection is very organized and easy to access. What do you dislike about Birdeye? Sometimes it is hard to navigate to get what I am looking for. What problems is Birdeye solving and how is that benefiting you? We are discovering our areas that need work by sending surveys and we are boosting our PR with review campaigns.
- a
"Great Results in a Short Time!" What do you like best about Birdeye? I have been using BirdEye for a couple months now. In just a short time, I have seen a 280% increase in reviews, a 20% increase in views on Google and a 16% increase in calls from Google. I also dove into my keyword analytics and saw that the average position on Google across all keywords was 11.89 places higher and more specifically, non-brand searches improved 14.51 positions. I believe there are several factors that went into this but here are my top two. 1) While we already had an excellent rating, we are now getting more frequent and recent reviews - which Google likes to see. 2) Our listings are now accurate which I couldn't manage by myself. So far I am very pleased with the results and look forward to seeing more results as time goes on! What do you dislike about Birdeye? There are few things with Mass Texting and Inbox that could be improved. But I am happy to say that they are very responsive to feedback and have already started implementing some of my suggestions. What problems is Birdeye solving and how is that benefiting you? I am able to get more reviews more often - so my Google Ranking is improving. I now have accurate listings across the internet. I have the ability to send mass texts to my customers for special events and sales. I can see how my stores are ranking compared to competitors in my area - based on what customers are saying in their reviews.
- m
"Impressive and Effective Software" What do you like best about Birdeye? The software is seamless with comprehensive analytics and a foolproof strategy to target completed jobs. We have been using it exclusively for reviews and referrals. What do you dislike about Birdeye? Our CRM does not integrate to Birdeye so I have to upload our completed jobs manually thru excel, but that is more of an issue with our CRM than Birdeye. What problems is Birdeye solving and how is that benefiting you? Review mgmt
- y
"Birdeye gets the job done!" What do you like best about Birdeye? Birdeye is pretty self explanatory. It makes it very easy for me to manuever from one area to another. Whether it's me logging on through my desktop or using my app on my iphone. I like with one easy button I can simply send a text and my client leaves a review. I also like that I can review my own reviews or colleagues of mine as well. What do you dislike about Birdeye? Nothing to dislike. Birdeye was designed pretty simple. Recommendations to others considering Birdeye: Birdeye is pretty self explanatory. It makes it very easy for me to manuever from one area to another. Whether it's me logging on through my desktop or using my app on my iphone. I like with one easy button I can simply send a text and within seconds my client leaves a review. I also like that I can review my own reviews or colleagues of mine as well. What problems is Birdeye solving and how is that benefiting you? I am solving my lack of reviews. I can now easily with a push of a button, send a message to a client and receive a review in return within seconds.
- v
"It's good idea for anyone part of a business with customer service to have something like this." What do you like best about Birdeye? I like how fast it works and how many characters you can keep typing. What do you dislike about Birdeye? I don't like that it doesn't remain in chat mode for very long and kicks out to an email. I may get back to chatting with them, but it's difficult when I get a phone call or a distraction. Recommendations to others considering Birdeye: Try it out because it's worth it! What problems is Birdeye solving and how is that benefiting you? It's nice that even the older people that haven't chatted stay in the system and you can see their conversations from previous and look through to see what you've already talked about or maybe what you would like to remind them.
- a
"Birdeye is very efficient and easy to use! Would recommend!" What do you like best about Birdeye? I like the ease of access and layout. It is easy to navigate around the webpages and conversations, plus everything is laid out nicely so it's easy to find things. What do you dislike about Birdeye? It would be nice if conversations with prospects could be assigned to more than one person (user) so that multiple people could be notified of a response once they've talked to that person. Otherwise, you have to go in and change the assigned person since it only allows just one. What problems is Birdeye solving and how is that benefiting you? It is nice to be able to effectively communicate with prospects through 'texting' them. That's the major reason that I use Birdeye. The conversations can be saved just incase we need to go back for reference. Plus, I LOVE that the texts are in real time instead of constantly needing to refresh the page over and over to see replies!
- v
"Very impressed with the attention and assistance BirdEye had provided!" What do you like best about Birdeye? The attention from the support team from set up of a new service or education to utilize our system. What do you dislike about Birdeye? No downsides yet for us or anything to dislike about BirdEye Recommendations to others considering Birdeye: Go for it!! What problems is Birdeye solving and how is that benefiting you? Our ability to reach out full patient list and the surveys to see what treatments are working, how best to expand our clinic.
- v
"Excellent Platform for Managing Reviews, Reputation Management and Interacting with Customers!" What do you like best about Birdeye? A single platform to connect with prospective and current customers; the ability to manage interactions within a single dashboard. Social Listening is incredibly insightful for our teams to understand what online users say about our communities and services, much of which we would not be familiar with or notified about without the "listening" feature. What do you dislike about Birdeye? The FAQ setup to make "Robyn" more responsive requires more information and commitment to input information than we'd prefer. Some of the information provided doesn't seem to communicate correctly to our customers when they ask a general question. We have notified the Birdeye team and are currently working on including more data for them to upload for Robyn to correct these concerns. What problems is Birdeye solving and how is that benefiting you? Resolving utilizing multiple platforms and resources to organize our customer engagement. Time saving solutions for automated/auto-generated responses to survey feedback has been valuable. Although we've had some challenges with the FAQ feature, it has been instrumental in answering some basic, repetitive questions that prospective customers often ask, including items that may be transparent on our websites and previously have required our teams to relay time and time again.
- v
"Great service. Great platform for managing reviews, listings, and surveys." What do you like best about Birdeye? I like the ability to manage all the review sites and not just the Big 3: Facebook, Google, and Yelp. It scrapes reviews on all these sites - even some I've never even heard of! What do you dislike about Birdeye? The reporting functionality is lacking compared to others. Would like a customizable, packaged report versus having to create one myself. It's also not as intuitive as I would hope. What problems is Birdeye solving and how is that benefiting you? We have been able to listen to all nooks and crannies of the internet to manage our reputation. The surveys help us determine how our customers feel about products and services. Also using it to manage our listings and make sure those are accurate.
- n
"Easy to use, huge bump in our reviews!" What do you like best about Birdeye? BirdEye was easy to set up, the customer service was great and they made sure I knew exactly how to use the platform. We've been receiving more positive reviews than we ever have in the past. What do you dislike about Birdeye? Nothing to dislike so far! Everything has been going smoothly. Recommendations to others considering Birdeye: Easy to use and set-up, helps with promoting your business. What problems is Birdeye solving and how is that benefiting you? Getting more reviews and prompting patients to write reviews.
- v
"convenient to use" What do you like best about Birdeye? all reviews in one place and notifications of reviews What do you dislike about Birdeye? I can't think of anything that I don't like. Recommendations to others considering Birdeye: Start using ASAP What problems is Birdeye solving and how is that benefiting you? I am able to manage of of my reviews across all platforms
- s
"Has increased my business significantly!" What do you like best about Birdeye? I like having some control over how this works. I send off my customer lists weekly or bi-weekly, they add to the main list and send the review requests. Some businesses prefer them to do it all, but I like this way for my business. They are quick to respond on customer service as well. What do you dislike about Birdeye? Nothing to do with them, but I wish it was super easy and clear for customers to post reviews and I also wish reviews that are fraudulent (from non customers-not sure why people do this) could be removed. I have had one and I hate it being on my account. I reported to google and Facebook but nothing was done. What problems is Birdeye solving and how is that benefiting you? Getting reviews which is huge for more business-that was both a problem and Birdeye has resolved for the most part.
- c
"Easy to use and gets you instant results" What do you like best about Birdeye? The support team is always quick on the responses, and their sales team is always quick to set up a call if we need to ask some questions. The product itself has great UI and is easy to learn and easy to teach to other employees. What do you dislike about Birdeye? They only downside I can think of is that the review requests we sent out don't come from an email with the same domain name as us. It's really nothing that important though. It still lists our company name first and then the rest is @Birdeye. Recommendations to others considering Birdeye: Give it a shot! I was skeptical of it all at first but I'm glad we tried it out. What problems is Birdeye solving and how is that benefiting you? Having Birdeye has helped us increase our number of positive reviews to help offset the negative reviews that people would leave us for invalid reasons.
- d
"We love the results we get by making it easy for customers to leave us a review." What do you like best about Birdeye? The ease that the reviews are posted securely What do you dislike about Birdeye? I wish we could ask for reviews to more sites. Recommendations to others considering Birdeye: Give it a try. The terms and cost make it a reasonable investment. What problems is Birdeye solving and how is that benefiting you? I like that I can include my phone number for a personal response it needed.
- a
"Great marketing tool" What do you like best about Birdeye? It is easy to use. You do not need to be a computer wizard to know how to use it. Also you get to respond to those who visit your website and turn those visitors into clients. What do you dislike about Birdeye? No downside as of yet, it is easy to use and integrate with your website. What problems is Birdeye solving and how is that benefiting you? We are capturing all the visitors to our website and also clients are leaving reviews once we settle their case.
- v
"Great source for feedback to know how we are preforming." What do you like best about Birdeye? Read each one and answering the customers to make our company better. What do you dislike about Birdeye? I haven't found anything that i dislike yet. Recommendations to others considering Birdeye: Very useful to grow your business What problems is Birdeye solving and how is that benefiting you? Making unhappy customer happy again if possible.
- p
excellent support. Very helpful in allowing for correct information to be conveyed to the public. Would strongly recommend.
- l
"Best Review Site!" What do you like best about Birdeye? Everything is all in the same place. I don't have to login to different platforms to respond to each review. I wouldn't know what to do if I didn't have Birdeye. What do you dislike about Birdeye? Honestly, there isn't anything that I don't like. Recommendations to others considering Birdeye: You shouldn't even have to think about your decision, if you don't already have Birdeye then you need it. What problems is Birdeye solving and how is that benefiting you? It saves me so much time and I get an email letting me know when I have a new review to respond to.
- s
"Love the results" What do you like best about Birdeye? It's a super-easy way to send customers reviews What do you dislike about Birdeye? I haven't found anything yet that I dislike. Recommendations to others considering Birdeye: If you want a platform to help bring your reviews to the next level choose Birdeye What problems is Birdeye solving and how is that benefiting you? Much more reviews. And I love the webchat options.
- v
"Happy HM" What do you like best about Birdeye? The most helpful thing was the ease of using the platform. What do you dislike about Birdeye? I cannot think of any dislikes at this time that I have with them. What problems is Birdeye solving and how is that benefiting you? I see reviews quickly and can head them off immediately.