4.9
7992 reviews75 reviews have no rating
Sumeet is very polite, patient, quick to resolve issues. Walks you through procedure to perform corrections/updates. Explains what happened and why an issue occurred.
Great response from your team with more information than I even asked for!
Quick Response and Resolution!
It was a quick call. My agent that helped did a great job. The ticket issue was resolved without having to do anything really, it just worked. Thank you birdeye team. I'll be taking a training soon!
Super fast response - I sent my concern in last night by 915 this morning I had a call. Your support staff are always so great really kind and helpful. He resolved my concern within about 10 minutes. Always a great experience.
Very helpful and fixed by issues.
I am very impressed with your response time, when a ticket is created. I have had a quick resolution to my issues and great customer service.
Thank you for your help - really appreciate it!
Thank you for helping us take care of our clients!
We love BirdEye, thank you. Only reason you didn't get a 10 is because it took more than 1 call/email to get the issue fully resolved. Thanks for keeping at it and getting it fixed! We appreciate your help!!
Srijan was extremely helpful in showing us features that would positively impact our teams abilities to use Birdeye
Srijin is very good at understanding the issues and in responding to them. Hoping that the final item can be resolved, as discussed.
Very patient !!
Himanshu Sharma was very helpful. He responded in a quick manner. He was very respectful and resolved the issue quickly.
Nidhi Verma continues to be timely, attentive, and educational about the service. Very happy with their work.
Divya is always incredibly helpful. She most definitely is one of your best support staff members.
I appreciate the info passed onto me. Suggestion maybe in future is to have a way to opt patients out of reviews ourselves ...possibly down road. Otherwise everything great!
A Solid Tool for Brand and Review Management Pros: Birdeye is a solid tool, and is best for sourcing reviews and performing brand management. It makes automating review sourcing from clients very easy and as such is highly scalable for companies that have a high volume of customers to source reviews from. Cons: For agencies managing several companies, the UI can make it a bit difficult to manage multiple users and businesses. Also, the reporting is relatively week and doesn't provide sophisticated, deeper insights into analyzing a brand's reputation.
Thank you Divya!!!!
NIDHI Verman went over and above to help me solve my review issues. Very clear and concise with her language and communication skills. B
Thank you so much!
Responsive and patient.
Responsiveness, knowledge, courtesy.
They were extremely helpful and knowledgeable
THANK YOU ROHTASH!