Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7451 reviews73 reviews have no rating
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Great service
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Great app. Thanks for addressing my issue so quickly!
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Fantastic, fast support and help! The chat feature saves so much time when I need a hand!
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"Birdeye has been great at helping us expand our company base." What do you like best about Birdeye? How easy it is to send the Review Invites. What do you dislike about Birdeye? Not receiving our monthly receipt for payment in an email. Even though we've requested it several times. What problems is Birdeye solving and how is that benefiting you? No problems, but benefits are the ease that our customers can chat with us or send a quick message.
- w
Shankhayan has the patience of a SAINT! He knows his stuff and we couldn't be more grateful for his guidance and ideas. Thank you for having him on Team Birdeye.
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"Great experience with Birdeye" What do you like best about Birdeye? The ease with which we can send out requests for reviews What do you dislike about Birdeye? There are no downsides to Birdeye at least in the form that we use What problems is Birdeye solving and how is that benefiting you? We have built our review rating by over a point in the last year
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Such an amazing place!!! The staff was unbelievably friendly and professional and the therapists are out of this world! This is my spot!!! I will recommend everyone to go try them out!!!!
- g
Birdeye is awesome, and they make it very easy for customers to post reviews for your company!
- n
I was very skeptical when I first heard all of the features that Birdeye offered. To me it sounded overwhelming but I am so happy right now because it has made things so much easier. This is an amazing platform and it is user friendly and all of the staff is happy.
- r
It is rare that a company responds and provides you data that you request in a matter of a few minutes. Easy and correct. I love it!
- v
"Very good basic functionality!" What do you like best about Birdeye? Consolidating review scores by channel, and making it easy to find reviews with a search function. What do you dislike about Birdeye? I do not dislike Birdeye at all; I just have suggestions for more advanced functionality. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping us identify user issues early on, and get these distributed to the larger team on an ongoing basis! This helps us improve the user experience more quickly and have a shared understanding of some of the issues.
- m
very cool. very cool very cool very cool very cool
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BirdEye is awesome to work with. Akhilesh was incredibly responsive, professional, and had great follow up on helping me with a recent inquiry to customer support. Overall just a great experience.
- m
"Very effective communication" What do you like best about Birdeye? Birdeye is great for patient to office communications. What do you dislike about Birdeye? I wish the integration between Facebook was better. Recommendations to others considering Birdeye: Would love to see more advanced integrations with more social media applications What problems is Birdeye solving and how is that benefiting you? I am able to see how the world views our practice and what can be improved on from our end.
- s
Very easy platform for asking patients for feedback
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"Birdeye is amazing!" What do you like best about Birdeye? I like Birdeye because keeps us focuses on our clients after the job is done. The interface is great ,user friendly, easy to use and all of the information into easy to understand reports. I have already recommended Birdeye to my friends. Great job Birdeye! What do you dislike about Birdeye? I have nothing to says something bad about Birdeye. What problems is Birdeye solving and how is that benefiting you? It have made sending review links to customers so easy and has given me more time.
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"Excellent Reviews Services" What do you like best about Birdeye? Our company was looking for a way to display our reviews on our company website and Birdeye does an excellent job of providing the right tools (Documentations, APIs, Widgets) for us to implement the easy way. The customer support is excellent and they are always willing to work with us to customize our campaigns. Highly Recommended! What do you dislike about Birdeye? There isn't much to say here. Maybe the only thing will be that I would like to see more color options of the review widgets, but overall our technical team was able to successfully customize the styling to match our branding. What problems is Birdeye solving and how is that benefiting you? Was not easy to find a Google review widget that we could customize and insert into our website. Birdeye makes the implementation and customization a breeze!
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"I love Birdeye!" What do you like best about Birdeye? I like the amount of reviews it is creating for our practice along with how it notifies us when a review is left. What do you dislike about Birdeye? As of right now I do not have anything that I dislike about the program. Recommendations to others considering Birdeye: I wish that when Birdeye sends me a text that we received a review that when I click on it that the reviews we get would be up to date. I have done this and the new review is not always listed, even when it is in chronological order or time. What problems is Birdeye solving and how is that benefiting you? We are solving if their is a patient upset and they reach out to us about it, it allows us to better get in contact with the patient to resolve the concern.
- b
"One Stop Shop for Review Management" What do you like best about Birdeye? BirdEye is easy to use. It's nice to link all your Google, FB, BBB, TrustPilot and other sites all into one review management system. It is easy to reply just on BirdEye so you don't have to login to all the other accounts. It is an easy way to reply to direct feedback as well. I like the option to send a pre-written reply that is already saved. Easy to use the drop-down click and go. What do you dislike about Birdeye? I wish there was a way to link up with Yelp. Uploading the excel sheet to BirdEye takes me a few tries. I wish that was easier. We are trying to look into the BirdEye API to link our database so staff knows when reviews and sent and returned. Also, we need to look into the API to add reviews and clients easier. Recommendations to others considering Birdeye: Overall it is a great system. What problems is Birdeye solving and how is that benefiting you? The platform looks great over email and text to our clients. It is nice to have everything in one spot. We are thinking of maybe trying BirdEye for employee reviews on Indeed and Glassdoor but we haven't quite figured that out yet.
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"Works well for our direct Sales Company" What do you like best about Birdeye? The level of reporting all the way down to the Sales Professional level is great, and the support staff is very helpful. What do you dislike about Birdeye? When you create a ticket of a review, you have to go back into the ticketing window and assign it. I wish that you could do both at the same time. What problems is Birdeye solving and how is that benefiting you? We are trying to increase our review count as well as see customer service issues before they reach the review stage.
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"BirdEye Review"