Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7451 reviews73 reviews have no rating
- m
"Be aware of what customers think of you" What do you like best about Birdeye? Through this tool not only I have the clear idea about the customers reviews about my products but also it provides me other amazing tools which helps me to reach my audience and to better engage with them, thus I can easily communicate with them through the conversation. Not only I carry out the messaging but also I have the option to chat hem on my website. In addition it also facilities me by automating the attending of any incoming calls, so that every customers must know that he is important. What do you dislike about Birdeye? While having communication with the customers in the inbox I wish that some attachment option should be available so that we can insert the images and the videos related to the product for their better understanding and eventually it develops the interest in them, further a record should be held about a certain customers like how many time he or she has approached us. Recommendations to others considering Birdeye: It is highly recommend if you want to collect the reviews about your product and if you need a detailed survey for your product, this tool will equally benefit all the sales and manufacturing agencies and insurance business can use it. It must say it is a universal platform for everyone. What problems is Birdeye solving and how is that benefiting you? Through this tool I am capable of managing the tickets and through survey I can enhance my product quality. Birdeye is such platform where I am not worried whether my customers will approach me or not, it always paves a way for the audience to find you.
- c
Super easy to work with and very clear with explanations of how business works.
- a
Birdeye is top notch! They are the guest company that has helped us increase our reviews at lightning speed! We had an issue with installation to start, but Avnish quickly identified the issue and resolved it! Super pleased! Excited to continue to increase reviews for our practice! Thank you!
- t
I'm a Birdeye partner and have few dozen estate and elder law firm using Birdeye. Just added Listings for one firm and problem I had (due to my pilot error) was identifed and resolved quickly. This is typical of the solid support we receive on the rare occasion that it is needed. Well Done Birdeye!
- r
What a great experience!
- a
"This has helped our business a lot." What do you like best about Birdeye? I like that we can see the results, and we can see the review instantly. What do you dislike about Birdeye? I do not like going through the report, it takes a lot of my time. What problems is Birdeye solving and how is that benefiting you? We can see exactly how we are helping our customers.
- v
"Super Easy to Use and Great Customer Service!" What do you like best about Birdeye? The BirdEye service makes our firms Social Media platform easy to use. Anytime we reach out to BirdEye for help, all our questions are thoroughly answered. What do you dislike about Birdeye? To date we have no complaints. We wish we had more traffic in the office to utilize BirdEye more. Recommendations to others considering Birdeye: If you are looking for a management system to handle all platform reviews, BirdEye is the way to go. We submit a case list to them and they handle the rest. Their mobile app is also very convenient and easily accessible to all of our users. What problems is Birdeye solving and how is that benefiting you? It saves us a lot of time and makes the process easier for us as well as for our clients to post their review on any of the platforms.
- w
Great service and customer support. Exceptional company to work with!
- d
"Easy PERIOD" What do you like best about Birdeye? Ease of set-up and review acquisition. It is so much better than DealerRater! What do you dislike about Birdeye? There has not been anything to dislike at this time. Recommendations to others considering Birdeye: Don't wait, make the switch. What problems is Birdeye solving and how is that benefiting you? We are receiving more reviews than with DealerRater ANDwhen a customer has a concern, they email us first before giving a review. With DealerRater, the customer would leave a complaint that would be published and have to be responded to online.
- i
From sales, to tech support to management, the team at Birdeye always is there for us. I never feel left out and/or confused with them by our side.. Thank you again for all the amazing work you guys do out there to elevate our business to the next level!
- v
"Birdeye for the win" What do you like best about Birdeye? The ease of this software is extremely wonderful. All laid out and very easy to navigate What do you dislike about Birdeye? We have multiple people who use birdeye in our company and I don't enjoy that when we get direct messages that every person has to read them to get rid of the notification. Recommendations to others considering Birdeye: BirdEye is a very useful software for your company to manage marketing. Highly recommend as it works for any size of businesses and it's very easy to communicate with your customers via text message, reviews or surveys! What problems is Birdeye solving and how is that benefiting you? The ease of sending out reviews is much easier and we have have multiple people who are able to access and manage certain areas
- r
Great app and great support
- v
"They're Great." What do you like best about Birdeye? Simple quick and robust. Everything about it is just so simple. Our staff were able to quickly send review invites to our customers and their customers are easily able to find our social media sites to leave their reviews. Their support staff are great, always willing to do what it takes to help us out. What do you dislike about Birdeye? Nothing. It was easy to set up and it's easy to use. The interface is intuitive, provides many reports, etc., to help improve sales. What problems is Birdeye solving and how is that benefiting you? Quality and # of reviews have improved. Review scores have risen significantly, and we are able to communicate directly with our customers much more efficiently.
- w
"President & CEO" What do you like best about Birdeye? Birdseye has been a major asset to our company helping us with reviews and improved our relationship with our clients. Additionally, they have helped us with our SEO ranking. Our dedicated account manager Samar has been awesome in helping us to easily navigate/learn the Birdseye platform. The billing department even helped us tremendously during the COVID-19 . REALLY GREAT COMPANY! What do you dislike about Birdeye? Nothing so far. Been very happy with working with BirdEye... What problems is Birdeye solving and how is that benefiting you? Legitimizing our business to our clients and building our brand.
- r
- c
Quick and efficient support via phone call (my choice) or email if you prefer
- t
Great service from start to finish.
- b
Zach Read, our rep, is always responsive and quick to address questions we have. He provides us metrics that show us where we are doing well and where we can improve. All good.
- v
"BirdEye is great!" What do you like best about Birdeye? BirdEye has helped our organization see great results on Google. We've increased our average rating, replied to more reviews, and our SEO is great now! What do you dislike about Birdeye? I dislike the social media feature - as we have a vendor we are loyal to that we like better. What problems is Birdeye solving and how is that benefiting you? We are solving the problem of having a low rating on Google. In BirdEye, all reviews on all platforms are together in one location and it's simple to see everything that people are saying about our organization.
- k
"Excellent customer service, onboarding, and friendly. Product works great!" What do you like best about Birdeye? Automatic review request sent out to clients. Helps steer direct feedback to us, instead of to a public domain. What do you dislike about Birdeye? Ipad app doesn't allow for the app to be used when the device is in landscape orientation. What problems is Birdeye solving and how is that benefiting you? We are solving to help increase our 5 star reviews, and engaging clients using the webchat. We've increased reviews and leads.
- r
This is a fantastic platform! Selfishly, I want to hide it from all of my competitors because it works so well. I have been overwhelmingly pleased with every facet of this company. The customer service is responsive and effective, The training and implementation is clear and concise, and the product itself is a great idea that delivers excellent results. Two thumbs up!
- j
Awesome customer service.
- a
- s
"A very helpful business tool!" What do you like best about Birdeye? I liek how we can send out requests for reviews from the app. Our number of reviews has really gone up since we started using it. What do you dislike about Birdeye? Only that I have to respond to customer messages at all hours of the day, but honestly that is self-inflicted. Recommendations to others considering Birdeye: Use it for gathering more reviews from your customers. What problems is Birdeye solving and how is that benefiting you? We are able to receive and reply to customer communication very quickly.
- j
"Birdeye.com is very user friendly" What do you like best about Birdeye? The interface is great, easy to navigate, and breaks down all of the information into easy to understand reports, that I can utilize to improve my customers experience. I especially like being able to track my NPS score on a regular basis. Overall Birdeye helps me to make sure that I am on the right track with making sure my customers are receiving the service they deserve. What do you dislike about Birdeye? The send review request defaults to a location other than my own, which does make it a little more difficult to effectively send request manually. What problems is Birdeye solving and how is that benefiting you? I have seen a definite increase in review traffic, which helps me to have a better understanding of how my customers view my business.