Our reviews
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4.9
7452 reviews73 reviews have no rating
- j
"Easy customer reviews and cross platform integration" What do you like best about Birdeye? I loved the setup process. From the first phone call to sending out our first campaign, everyone at BirdEye was professional, positive and knowledgeable. What do you dislike about Birdeye? I wish the website integrations were more customizable. We are limited to choosing two display options and can really only adjust the colour of the element. What problems is Birdeye solving and how is that benefiting you? I used to spend hours emailing back and forth with people in an attempt to get a review. BirdEye takes care of this process for me with easy to manage campaigns and automatic reminders.
- c
"Best Review Software" What do you like best about Birdeye? I like their text capability to get reviews. What do you dislike about Birdeye? There's nothing I can say that I dislike about BirdEye. What problems is Birdeye solving and how is that benefiting you? We've definitely received more reviews because of BirdEye and we're able to interact with them quicker due to the chat widget.
- w
"Improve your Business Reputation" What do you like best about Birdeye? Ease of use. Quick and easy to send a text to either a potential client that had a great call or closed client. What do you dislike about Birdeye? I wish Birdeye had chatbots that were more tailored to specific businesses. Recommendations to others considering Birdeye: If you are looking for a rating system for clients that are very easy for them to utilize right from their cellphones then Birdeye might be a good fit for your business. We get very quick responses due to the fact that clients seem to respond faster to text messages rather than emails. Text messaging really works best. What problems is Birdeye solving and how is that benefiting you? Client Reputation awareness has gone up and we are now able to communicate via text in our area code with our clients without the need of using our personal cell phones.
- p
"An Evolution Takes Shape" What do you like best about Birdeye? I like the idea of getting reviews for my clients. Often, they use the "free" ones, but there is not strategy inherent in that. Instead, BirdEye has created a strategy for making reviews work, integrating it in social media and business platforms like QuickBooks to stay on top of a company's positive reviews. What do you dislike about Birdeye? Not everyone can afford you. Smaller companies forego this need because it can be overwhelming for startups. Perhaps there could be special scholarships for startups to get in on the technology of BirdEye. Recommendations to others considering Birdeye: Companies that are at least 2 years old should definitely consider BirdEye. I understand that startups might hesitate because of the cost, but in the end, it will be worth it. However, startups might have a harder time getting high rankings unless they have invested a lot into their company at the start. Often many do not, so just being honest in evaluating BirdEye as a tool for companies with more experience. What problems is Birdeye solving and how is that benefiting you? Getting instant responses from our clients and staying on top of our relationships to give better service.
- v
"Birdeye Reviews improve Google search" What do you like best about Birdeye? I like that they have taken the fuss out of trying to convince patients to go online and give us reviews. We no longer have to beg patients for this much needed real time feedback. What do you dislike about Birdeye? There's not anything that I don't like. They are wonderful at what they do! Wonderful service. Recommendations to others considering Birdeye: Strongly recommend. You won't be disappointed! What problems is Birdeye solving and how is that benefiting you? We are getting better rankings from Google and when people go to look at a dentist with great reviews, we are the first ones that they call.
- v
"Good software for obtaining reviews" What do you like best about Birdeye? User friendly, patients have little trouble sending in reviews. Reviews sent automatically and little thought has to go into it. What do you dislike about Birdeye? Could be cheaper. Software has changed a couple times so it requires updates but those are done by customer service fairly painlessly. What problems is Birdeye solving and how is that benefiting you? Obtaining reviews which increases new patient flow as new patients are able to see the good experiences current patients have had.
- x
"Very helpful!" What do you like best about Birdeye? It's a great and easy way to communicate with patients. What do you dislike about Birdeye? Have not encountered anything that I dislike. Recommendations to others considering Birdeye: It is very user friendly and helps to facilitate patient communication. What problems is Birdeye solving and how is that benefiting you? N/A
- v
"Easy for Marketing Directors" What do you like best about Birdeye? BirdEye makes it easy to send review requests to patients. What do you dislike about Birdeye? Nothing...everything always wonderful and easy to use. Recommendations to others considering Birdeye: Wonderful service to implement with any business to gather important feedback in order to offer the best in service. What problems is Birdeye solving and how is that benefiting you? It is a great way to use wonderful reviews on our social media sites and address concerns more quickly with patients.
- j
"Great program at a great price" What do you like best about Birdeye? BirdEye is able to provide exactly what I need for my small business at a great price! What do you dislike about Birdeye? I occasionally get calls during our off-season about canceling since we have fewer reviews. I don't want to cancel, it's just slow during those times. Recommendations to others considering Birdeye: Just spend an hour speaking to a consultant. They're extremely helpful and actually listen to you. What problems is Birdeye solving and how is that benefiting you? I am able to get a better idea of areas of improvement for our business and I am able to follow-up with those individuals and improve their future experiences.
- a
"BirdEye centralizes reviews" What do you like best about Birdeye? BirdEye makes it very easy to monitor and track customer reviews across many platforms. What do you dislike about Birdeye? There is nothing that I dislike about BirdEye What problems is Birdeye solving and how is that benefiting you? We immediately get alerted when anyone reviews our company or products across the internet. When we get a less than favorable review we are able to immediately respond to the reviewer and address their issue. After we have resolved their issue they usually will take down their less than favorable review and/or replace it with a positive one. This helps us keep our customers and business partners happy and average rating high.
- v
"Great Results!!" What do you like best about Birdeye? We started using BirdEye only a few short months ago. Our sales rep and on-boarding specialist worked with us to automate the process, something that has saved me so much time! We have also seen results very quickly. In the few months we have been using the program, we have earned over 75 reviews, and have increased our Google rating by +0.1! In addition, the platform is very easy to use, and customer support is fantastic - prompt helpful service. What do you dislike about Birdeye? Initially, we were hesitant to sign up due to the 1 year commitment. I wish there would have been a 6 month commitment option, or a way to try out the program before committing. It would have provided more peace of mind! However, I am very happy with the program and do not have any reservations about our 1 year commitment now, since I have been able to see how effectively it has worked for our business. What problems is Birdeye solving and how is that benefiting you? We are working on keeping up with some local competitors on the number of reviews and overall rating, specifically on Google. So far, this has allowed us to play some "catch up" so that we appear just as "big" online as some of our competitors are.
- o
"Birdeye is a solid platform" What do you like best about Birdeye? We signed up for Birdeye to aggregate reviews from around the web. It's a good monitoring platform for us and we have used it to acquire direct reviews as well. What do you dislike about Birdeye? I am not sure what I dislike. For what they offer it's a good platform. What problems is Birdeye solving and how is that benefiting you? We didn't have a platform to aggregate reviews from other review websites. Birdeye has solved that for us.
- v
"Great service" What do you like best about Birdeye? When initiall using another review service it was very difficult to organize the contact, and reviews. We didn't know how to monitor or our reviews were coming from. When we decided to make the switch to Birdeye it was much easier to see a "big picture" of where our reviews were coming from and how many reviews we had. We were able to focus on specific review sites (google, home advisor, and facebook) and better direct customers to those sites to leave reviews. We also standardized our website presence (name specifically), we have multiple business names throughout the interenet and Birdeye helped to stadnardize that to improve our SEO... the tech support was awesome in helping us get this done. What do you dislike about Birdeye? In terms of disliking it... there weren't many factors as it met our exact needs in terms of what we were looking for. I would say price is a little high in terms or relationship to size of our business. They should have different price plans for differently sized business's. Recommendations to others considering Birdeye: Do it What problems is Birdeye solving and how is that benefiting you? we had issues with multiple reviews on multiple sites and not knowing how to get customers to those sites... we were also spammed with our competitors a couple of times and it was caught with Bird eye and we were able to take the necessary steps to correct that. But directing customer to those sites allowed us to get over 100 reviews in the first year.
- c
"Easy to work with and always get a quick response when I have any questions." What do you like best about Birdeye? How easy it is to send reviews to customers so they will rate us. What do you dislike about Birdeye? That our old lightspeed isn't compatible with Birdeye so we can't transfer all of our emails, names and phone numbers in the system as a whole. We have to individually enter them in. Recommendations to others considering Birdeye: If you are looking for an easy and fun way to market and grow your business, Birdeye is the place to go. We have been with them for almost two years and our business has shot through the roof with amazing reviews and more. We highly recommend. They also give us tutorials that better teach us how to use the information given with them. They always have someone call or talk to us one on one or we can do a live chat. Another great thing about Birdeye is they always send me email updates and reminders. It makes my busy work schedule so much easier having them and being able to use them as a tool where I can find everything on one page. Our numbers have gone through the roof and I have no doubt that Birdeye is the reason for helping us with our numbers and success. The amount it is a year really is worth every penny paid for. We wouldn't choose any other place to help our family business of 53 years continue to stay alive and rolling. thank you Birdeye! What problems is Birdeye solving and how is that benefiting you? I am able to get with customers quicker in a timely manner since it's all in one place.
- v
"Absolutely recommended for professionals" What do you like best about Birdeye? Integrated and amazing support and ability to speak to clients potential immediately What do you dislike about Birdeye? Nothing, I am super impressed with the platform and tech Recommendations to others considering Birdeye: Do it right away What problems is Birdeye solving and how is that benefiting you? Increased client relationships
- k
"Great Marketing Tool" What do you like best about Birdeye? Daily reports and easy for clients to use What do you dislike about Birdeye? Nothing. Great way to get honest feedback from clients. Recommendations to others considering Birdeye: I recommend this product. After consults clients quickly communicate back what they need etc What problems is Birdeye solving and how is that benefiting you? Clients can contact me with issues and compliments. Works great for problem resolution
- e
great user experience, easy to use for both admins and customers to provide reviews.
- t
Greatly increased our online reviews! Pros: I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies. Cons: We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request. Overall: We are on our second year using Birdeye and we only had around 30 total reviews online and today we have over 600! The program works with our customer management software and automatically sends out review requests after each job so we do not even have to think about it.
- j
Birdeye responded to our issues promptly and the technical resource we used, Maninder Pal Singh, was knowledgeable, professional, patient and kind. We appreciated the time he spent with us teaching us how to remedy the issue if it happens again. Thanks so much for the excellent service!
- j
"BirdEye has done an excellent job of providing a single platform for all of our customer reviews." What do you like best about Birdeye? We get real time reviews from customers no matter which app they are using to leave a review. Any questions or comments a potential customer may have come directly through BirdEye as well. What do you dislike about Birdeye? We do get a lot of solicitations from BirdEye to purchase more products and features. What problems is Birdeye solving and how is that benefiting you? We are able to reply instantly to customers, and answer questions about our products and services
- m
"BirdEye as really helped our on-line presence grow" What do you like best about Birdeye? They help us reach out and ask our patients for feedback What do you dislike about Birdeye? There is nothing we dislike about this service What problems is Birdeye solving and how is that benefiting you? BirdEye has helped us increase our Google reviews make us much more visible when we are being searched
- h
"Great Experience" What do you like best about Birdeye? The platform is super user friendly and easy to share with a large amount of coworkers. What do you dislike about Birdeye? Sometimes I experience glitches when connecting a social media page. What problems is Birdeye solving and how is that benefiting you? Solving the problem of having our clinics stay on top of responding to reviews.
- d
The Birdeye Team was great, from Bianca the AM to Sahil, the onboarding tech. Good job! highly recommend them.
- b
The customer service team is by far the best I have worked with! Absolutely no unanswered questions. They run everything smooth, First month in use has been a record month for reviews across my 13 locations. Their software and user dashboard are very easy to use! Worth every penny spent, after 40+ hours of researching the best review management company, Birdeye was best fit for me. Their team spend 12+ hrs over multiple calls trying to figure out if they can operate our systems. Very good company would recommend to anyone looking reviews. Shout out to Taylor and Levi for all the help. Cant wait to watch my business grow! Thank you!
- v
"Fantastic Client Communication Platform" What do you like best about Birdeye? User friendly, efficient, and increased client reviews What do you dislike about Birdeye? I do wish it integrated with our software system Meevo. What problems is Birdeye solving and how is that benefiting you? Birdeye has given us the ability to quickly communicate with our guest via text, assign messages to specific employees to make sure issues are getting handled, and increasing our SEO with new reviews.