Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7452 reviews73 reviews have no rating
- j
"Great platform for reputation management and review generation." What do you like best about Birdeye? Ease of use, configurability, and value. What do you dislike about Birdeye? N/A . What problems is Birdeye solving and how is that benefiting you? Increasing review count; better google search placement.
- v
"Love Birdeye!" What do you like best about Birdeye? I love that the review process is automated. Patients receive a text or email after their appointment asking how their appointment was. They have the option to leave a Google review if they have a gmail account. If not, they are taken to a microsite to leave their review. It's pretty simple. What do you dislike about Birdeye? We do occasionally get comments that they receive too many requests for their feedback. Recommendations to others considering Birdeye: Referred to Periodontists of Memphis What problems is Birdeye solving and how is that benefiting you? We know patients are able to leave feedback that we can review and that allows us to look at our processes and tweak as needed if there are repeated comments about the same topic.
- v
"BirdEye is a great addition to your business!" What do you like best about Birdeye? Daily feedback from customer reviews is so helpful! What do you dislike about Birdeye? Nothing so far! We enjoy the product. Thank you! What problems is Birdeye solving and how is that benefiting you? How to address patient complaints head on. Being able to hear feedback quickly is important.
- t
"Best marketing investment we've made!" What do you like best about Birdeye? BirdEye keeps us focused on our clients after the job is complete, ensuring that nothing slips through the cracks. We LOVE getting new reviews so quickly! We have had 2 walk-ins (we are a flooring contractor - so our business is not impulse purchase) tell us that they came to us because of our online reviews - this NEVER would have happened BEFORE BirdEye!! What do you dislike about Birdeye? The system needs to do a better job of syncing our responses to reviews - sometimes we make responses directly on the review platform (instead of through BirdEye), and BirdEye doesn't capture them within it's platform - weird. Also - we are having a bit of an issue setting up new goals...this gets a bit stuck. However, these things are minor in the grand scheme of benefits. Recommendations to others considering Birdeye: We've tried other things (like lead generation services - they just weren't a good fit for us) . Word-of-mouth has always been our best friend in terms of advertising. This is word-of-mouth on steroids! Again - the best marketing money we've spent. What problems is Birdeye solving and how is that benefiting you? We've already salvaged a relationship from 6 months ago from something we had no idea that had happened and have improved our online reputation dramatically. We have already met the first # of new reviews goal we set during the implementation process and are ready to set the next one. We are SOLD!
- k
"BirdEye has been a life changer for our Reviews. We receive new reviews almost every day!" What do you like best about Birdeye? Easy access to our account with the App. I can immediately respond to a Review or a Chat. What do you dislike about Birdeye? Occasionally the App is delayed and the notification for Reviews are not instant. However, they do come over. Recommendations to others considering Birdeye: Just sign up and give it a try. You will be glad you did! What problems is Birdeye solving and how is that benefiting you? We are increasing our Review platform mainly via Google and FB. This was a hard task for our technicians to do before. This is helping us increase our ratings.
- v
"Great Tool For Patient Experience" What do you like best about Birdeye? I like how easy it is to communicate with patients. I love how you can manage how often you are asking for reviews so that patients don't feel like we are constantly nagging them for a review. Birdeye is also a great tool to easily plugin and upload reviews to your website. What do you dislike about Birdeye? I wish the analytic reports were a little more in-depth. What problems is Birdeye solving and how is that benefiting you? Communicating with our patients about how they can have a better patient experience at our office.
- v
"Great KPI and Customer Service Tool" What do you like best about Birdeye? The real time feedback. KPI trends. Online communication What do you dislike about Birdeye? I don't have any dislikes at the moment. It is an easy tool to use. What problems is Birdeye solving and how is that benefiting you? Churn trends. This is key for me.
- v
"Great service, product and effective" What do you like best about Birdeye? Ease of use and communication with the BirdEye team. What do you dislike about Birdeye? No problems or concerns identified in our partnership with BirdEye. Recommendations to others considering Birdeye: BirdEye is easy to work with, easy to set up, and very user friendly for Online Reputation Management. What problems is Birdeye solving and how is that benefiting you? We have been able to identify areas of improvement in customer service and areas of success for our staff to be recognized.
- j
"Quick way to have touch point with patients" What do you like best about Birdeye? Simple and easy to use interface. Quick way to send review requests. Gives a quick overview of review ratings based on a couple of different platforms that you are tracking reviews from (such as Facebook, google reviews, other sites.) Helps us connect with patients through both a web chat feature as well as through social media sites (Facebook.) What do you dislike about Birdeye? It is limited in some of it's features; such as having a customer database that collects who has been sent a review and if that person responded. There are times when I'm sure I am sending the same person more than one review request. It would be nice to have the option to see if I have already sent a review request to that specific person, and if they have responded to the request with a review so that I am not sending review requests to people who have already completed a review. I do not like the "pre-populated" questions from the website chat that seem to get clicked a lot and send us such as "Can I book an appointment?," and "I'd like to learn more," and when we respond there is nothing back from these chats. It's almost like it is a computer bot taking over and "spamming" us on occasion with this feature. Recommendations to others considering Birdeye: Great tool for keeping a touchpoint with customers/patients to ask for reviews after visiting. Nice way to get messages from other sources in a single portal that you can reply to within the BirdEye platform. If your business needs to boost online reviews, this could be a great way to go about doing that. What problems is Birdeye solving and how is that benefiting you? Using BirdEye helps us connect with patient's after they leave, and can give us insights into what we are doing well and what we could be doing better if they didn't have a great experience. We have gotten a few new reviews since using this service that helps to boost our credibility online when patient's are looking at coming to our office.
- d
"Great way to centralize reviews" What do you like best about Birdeye? Birdeye is great way to receive a higher number of reviews and centralize all review platforms into one spot. What do you dislike about Birdeye? It would be great to see a way to customize a review request for a specific person if you do not want to send the generic campaign request. What problems is Birdeye solving and how is that benefiting you? We've found a way for our service techs to request reviews in a simple and effective manner and take the pressure off of them when talking to a customer.
- a
"Amber's Birdeye Review" What do you like best about Birdeye? Ease of having all reviews in one place. What do you dislike about Birdeye? Nothing that I can think of at this time. Recommendations to others considering Birdeye: Highly recommend. Great tool for getting and managing online review. Chat bot is an excellent option for driving in more potential clients. What problems is Birdeye solving and how is that benefiting you? We are please to have the chat bot option on our site, as this allows us to draw in even more potential clients.
- v
"Great support team, superb product." What do you like best about Birdeye? Ease of use, fast interface and so far 0 issues with the platform. What do you dislike about Birdeye? Nothing so far, been with them for 6 months now and only good things to report. Recommendations to others considering Birdeye: The launch team is very good and managing the setup, best advice is to ask questions and to fully complete the task list. We were able to launch in under 2 weeks once the plan was in place. Fantastic team at Birdeye. What problems is Birdeye solving and how is that benefiting you? Higher positive reviews in aggregated platforms, easy to use SMS interaction interface, improved customer experience.
- j
"Amazing and convenient tool to keep tabs on business reputation and communicate with your customers!" What do you like best about Birdeye? The convenience of seeing all your customer reviews in one place is paramount. I love how it has response templates to use for reviews when you are unsure of what to say, especially if there is a negative review. This is so helpful for those new to BirdEye or new to managing company reputation and just adds to the convenience of it all. I have already recommended BirdEye to a few friends and will keep doing so. Thanks BirdEye! What do you dislike about Birdeye? I can't think of anything I dislike about BirdEye, only likes! Maybe just one suggestion would be to have some pop-up pointers on how to use BirdEye effectively for new users. What problems is Birdeye solving and how is that benefiting you? It has made sending review links to customers so easy and has given me more time in my day for other tasks. Customers don't want to spend their free time searching for all the platforms of a company to leave a review; they also want more time in their day for their own tasks, so just clicking a link has made it that much easer for them to share their thoughts!
- v
"Convenient and very user friendly" What do you like best about Birdeye? I really like that Birdeye is set up to send notifications before and after a tenant rents. The notification alerts them to do a review about their process. It's very user friendly and removes the stress from employees having to remember to send them the request. Additionally, we get an email notification once the customer does the review. What do you dislike about Birdeye? The only downside I have notices is that the request sometimes takes longer than I would prefer before and after someone has rented or vacated. Recommendations to others considering Birdeye: None. Easy to use! What problems is Birdeye solving and how is that benefiting you? Benefits include the fact that it allows us to focus on other things without having to worry about whether or not we sent out the request manually or not.
- v
"Greatly improved our reputation in the community." What do you like best about Birdeye? I am able to learn from our patient's experiences. What do you dislike about Birdeye? Time to launch and review email inconsistency. Recommendations to others considering Birdeye: Valuable reputation management. What problems is Birdeye solving and how is that benefiting you? Attracting more patients due to reputation and SEO.
- j
- m
Pretty great company. Had some technical issues with the site, they called me personally and worked through what was going on, fixed the issue (on their side), and helped walk me through the process (on my side). I worked with Avanash, who was very knowledgeable.
- j
We choose BirdEye to help solicit and manage reviews for our business. BirdEye's team was easy to work with, the implementation was easy and useful and the software is easy to use for my team.
- a
Manish has helped me get reviews for my practice on the first day of onboarding. He has also been the most thorough adviser and trainer that I have ever encountered in my career. Great job and I look forward to our continued growth.
- c
Thanks Ankit for your support. We really appreciate it. Fantastic customer service!
- k
Excellent customer response!
- n
We love Birdeye! It has helped our business tremendously! Super easy to use and great customer support!
- s
Great Reputation Marketing Business solution, Easy to organize all your monitoring reviews sites, Great Online support & I always happy with your BirdEye Webinars 😉⭐️⭐️⭐️⭐️⭐️📌
- a
These guys are awesome
- m
"probably the best platform around for generating reviews and engaging customers" What do you like best about Birdeye? the simple message that asks the client for a review, the quick customer registration when sending them a review, the auto publishing feature to the company's social platforms and the interactions module with all it brings the company in staying in touch, texting, webchat etc. its a great platform overall. What do you dislike about Birdeye? not much tbh, maybe the delay it takes to notify us of a new review, and the lack of ability to record our own voice message for clients calling in. but otherwise, it is a very useful platform in generating that online presence. What problems is Birdeye solving and how is that benefiting you? engaging customers, especially the ones that like to see that online presence. ultimately, generating those google reviews and online reputation in this day and age it is essential and Birdeye provides a modern and seamless way of a business to get there; not to mention all the other options the platform provides like the reviews page on the website, webchat (which is amazing in capturing interested website visitors). all the above can quickly improve online presence and reputation perception by new and existing customers as well as provide a business several ways to engage customers.