4.9
7795 reviews75 reviews have no rating
Excellent real-time response from reps of Birdeye, including follow-up emails and phone calls to address an edit kept me in the loop. A tech assisted me yesterday by phone. Thank you!
BirdEye helped my business a lot. We love the texting.
Increasing Reviews PROS It makes it easy to collect reviews on multiple platforms & to easily display them all in one place. CONS Support for Yelp is no longer there, but that is due to Yelp not Birdeye. VENDOR RESPONSE Hi Brian! Thanks for taking time to share your experience with us! Replied March 2022
Great Product PROS Ease of use and implementation. Product is very user friendly CONS To this point we have been quite happy. REASON FOR CHOOSING BIRDEYE Better fit VENDOR RESPONSE Hi Kevin! We are happy to hear that Birdeye has been user friendly! Thanks for sharing! Replied March 2022
Simplifies the process Great! PROS Easy to use - customer friendly and dynamic CONS Have to get buy in from the employees to use it VENDOR RESPONSE Thanks for sharing Edie! :) Replied April 2022
Great Experience Overall I am newer to Birdeye, but have enjoyed the experience so far. I look forward to learning more about the platform and helping our clients grow their businesses. PROS Consolidating all of our clients in one platform is great. CONS After replying to responses the filter does not update numbers correctly, small glitch, but still something that causes a refresh and some time. VENDOR RESPONSE Hi Conor! Thank you so much for being a Birdeye Partner! We are excited to be apart of your journey of success with your clients! If you ever need assistance with our platform please reach out to support@birdeye.com for any of your concerns. Thanks for sharing! Replied March 2022
From a Marketing Agency Perspective Again, super impressed with everyone and everything. PROS As an agency who is always looking for the best services for my clients success, I came across Birdey and was impressed from the first call. The operated immediately recognized my need, my problem, and addressed them both. In fact, she went over and beyond by getting the representive on the line who consults with my business type. Super impressed with the spead and service! CONS If there were any complaint it woudl be the cost. As an agency margins are important. REASON FOR CHOOSING BIRDEYE For all of the above mentioned reasons. REASONS FOR SWITCHING TO BIRDEYE Service, cost, and function. VENDOR RESPONSE Hi Melisa! First and foremost thanks so much for being a Birdeye partner, here at Birdeye we value our partnerships! We are pleased to hear our service was a great experience. Thanks for sharing! Replied March 2022
Excellent I would recommend it to my friends too and specially I like the name. PROS Quick and easy. Accessible with all my devices. CONS I wish I could just hit enter and the message just gets sent as I have to move the cursor to send button and then hit it, so its an extra step for me. VENDOR RESPONSE Thanks so much for the recommendation, Shraddha! We appreciate you for taking the time to leave us feedback. :) Replied March 2022
Customer Service Great!! PROS How easy it is to use, how I can reach out to my clients via text . CONS All good with everything . I have no issues with Birdseye. VENDOR RESPONSE Hi Jacqueline! Communicating via text is so convenient these days. We are happy to hear how you have been able to enjoy that feature! Replied March 2022
Easy to Use we had great experience in regard to review management and mass text ,email PROS Easy to use ,simple campaigns , 2 way texting CONS integration was a little difficult but it was done properly
So far, so good The software is pretty good but I am most impressed with their customer service. They were quick to respond and helpful! PROS I like that I'm notified when I receive a review and that the software responds immediately to the reviewer. CONS The fact that reviewer can leave a review either on Google or Thumbtack but not both and I think it could be user friendly. REASON FOR CHOOSING BIRDEYE This is what franchisor uses VENDOR RESPONSE Hi Aarti! We value our customers and always want to provide the best support! Thanks for being a Birdeye customer and sharing your experience. :) Replied March 2022
Excellent Our overall experience has been great! PROS The most impactful feature is the ability to integrated with Quickbooks so your customers automatically get a review email/text. Next would be the ability to converse with a potential customer almost immediately. CONS The only feature that I am working with Birdeye on possibly adding is another feature to the contact is link. I am hoping to hear back next week with good news. VENDOR RESPONSE Hi Lori! We couldn't agree with you more on how impactful it is to be integrated with Quickbooks! We are happy to hear that you are loving the automation. Thanks for sharing your experience! Replied March 2022
Review management is great Great experience. Communication with patients is very fast and simple. PROS Management of reviews is critical and birdeye is very user friendly. Chat bot has been critical because it increases patient retention CONS Direct feedback feature needs a new set up. It can be confusing to patients. VENDOR RESPONSE Hi Shervin! Thanks for taking the time to leave us feedback. We are happy to hear that the platform has been user friendly. :) Replied March 2022
Review Increase Always easy to email my questions and get answers! PROS Ever since we started using Birdeye our reviews have grown by so many! The feedback is always positive and so helpful! CONS No complaints that I can think of, we don't use all the services but like what we do use. REASON FOR CHOOSING BIRDEYE no VENDOR RESPONSE Hi Cindy! We are thrilled to hear how you have been able to increase reviews with the help of Birdeye! Thanks for sharing. :) Replied March 2022
Birdeye Review Requests It’s always been good. I would say they’re an excellent company. PROS The ease of use which is a mandatory for all of us that aren’t computer savvy. CONS There are occasional glitches that require customer support. That’s to be expected with any computer software. The thing I like most and is most impressive is the excellent customer support.They truly are on your side and there to fix it and make it right.The best part is that they always fix it and get it right.When things go this smooth it’s a testament to the outstanding management. REASONS FOR SWITCHING TO BIRDEYE Unethical and poor performance from Angie’s List who I had been with for approximately 10 years Led me to seek out and try Birdeye. VENDOR RESPONSE Hi Joseph! Thank you so much for your transparency. We are so pleased to hear how much you appreciate our support team. Customer support is a core value here at Birdeye and we always strive to provide outstanding support! Thank you for sharing your experience Replied March 2022
Birdeye has worked for reputation This has been a good tool in engaging patients and getting patients more involved in the practice PROS Works well with getting reviews with patients. It also gets patients engaged with the practice and it builds on everything CONS Just takes some time to get everything integrated with our management software VENDOR RESPONSE Hi Derek! We understand how important it is to engage with potential and current patients! We are pleased to hear that Birdeye has been the tool to make communication efficient and effective! Thanks for sharing. :) Replied March 2022
Customer Feedback PROS It alerts me right away when there is a client review CONS I wasn't aware that my personal work e-mail would be given to clients. When I contacted customer support, they quickly helped me resolve the issue. VENDOR RESPONSE Hi Claire! We are glad to hear that our support team was able to fix the issue in a timely manner! We take pride in providing outstanding support for our customers. Thanks for sharing! Replied March 2022
Great Product PROS Birdeye is very easy to use and integrates with all of our channels. CONS There is nothing I dislike. Everything I have used in the platform has had a positive impact. VENDOR RESPONSE Hi Steven! Thanks for taking the time to leave us feedback! We are so stoked to hear how Birdeye has had such a positive impact on your business! Replied March 2022
Easy on the Eyes Set up was a breeze with Niladri. He took the time to go through each feature and asked for our thoughts, opinions & questions along the way. The program is easy to use & somewhat self-explanatory once set up! PROS It's very easy to change settings/set up. Self-explanatory in terms of the product making sense of where to look within the program for what. Very simple set up that has complex data reporting. CONS Nothing at the moment, but we did just go live today! REASON FOR CHOOSING BIRDEYE We had a procedure in place already where internally we responded to reviews. We would have kept this as the case. VENDOR RESPONSE Hi Kristin! Thanks so much for sharing your experience with us. Replied April 2022
Mi experiencia Birdeye A sido buena asta ahora PROS Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta CONS Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial REASON FOR CHOOSING BIRDEYE Por que me intereso y quise probar VENDOR RESPONSE Hi Antonio! Thank you for sharing your experience with us and choosing Birdeye! Replied June 2022
Simple communication with customers BirdEye is user-friendly, it integrates with Rent Manager to be able to identify specific triggers to send survey requests, all data can be managed in one dashboard in a very organized way, the support team is friendly and professional in every call/email I have received. PROS BirdEye has a lot of feature that help communicate with customers and manage all the reviews from different pages on one dashboard. The webchat/receptionist feature creates a simple way of communication via text that saves time answering questions for multiple people at a time. CONS We would love to have an automatic schedule setting to turn ON/OFF the webchat on the website to prevent having customers contacting us out of the business hours. VENDOR RESPONSE Hi Camila! We are pleased to hear that you are enjoying our features and seamless integration with Rent Manager! Birdeye is completely customizable so feel free to always reach out to support at support@birdeye.coms o they can customize how you want. Thanks for your feedback! Replied March 2022
Birdeye is Awesome I am hoping to grow our reviews and therefore grow our presence and finally get the recognition we have worked so hard for. With Birdeyes help I am hoping to triple our customer base. PROS Everything is in one place & So far the staff has been extremely helpful in helping me get set up. CONS Honestly, I do not have any cons as of right now. REASON FOR CHOOSING BIRDEYE A lot of comparison sites that list pros and cons fell in your favor. I went with my gut ultimately. VENDOR RESPONSE Hi Monique! We look forward to your future success with us! Thanks for choosing Birdeye! Replied March 2022
Excellent PROS Very easy to use and easy to set up. We have been so lucky to receive so many reviews since signing on with Birdeye. CONS I do not have anything negative to say about the software. VENDOR RESPONSE Hi Britt! We are delighted to hear how you have been able to obtain more reviews with the help of Birdeye! Thanks so much for sharing. :) Replied March 2022
Birdeye Review PROS I like being able to easily send out review requests and have reminders automatically sent out. It's great that I can offer users the option to leave a review on a variety of platforms. The customer service was great, helping me to find a better way of accomplishing my goals through this platform! CONS I struggled a bit when I first started using this, trying to figure out the reporting system but it seems to have everything I need! VENDOR RESPONSE Hi Patricia! Awesome! We really enjoy hearing customer success stories, so happy that the platform has been the solution to fix the problem! If you ever need assistance with reporting please reach our support team at supoort@birdeye.com Replied March 2022