4.9
7797 reviews75 reviews have no rating
Support was Above and Beyond 100% happy birdeye customer, look forward to growing my business and partnership with birdeye PROS I loved the features, but I was hesitant at the beginning because of the learning curve, but Birdeye assigned me [SENSITIVE CONTENT], and man, he really took his time and was always available to answer any questions I had. That made my decision to go with Birdeye a good decision for me, as I was afraid of not dedicating the time needed to learn it. Now that I understand the software, its a beautiful tool! I recommended it 100% CONS if I had to say something, I'd say the switching of customer accounts could be a lil bit quicker, but besides that the platform is grat and steady REASON FOR CHOOSING BIRDEYE [SENSITIVE CONTENT], keep in touch with me, and his timing was great when I decide to move forward.Never give up! REASONS FOR SWITCHING TO BIRDEYE Birdeye sounded more promising, and it has been so far. VENDOR RESPONSE Jimmy, we absolutely value your partnership with us here at Birdeye. We also look forward to your continued success with us! Thanks so much for sharing your experience. We take pride in providing the best support! Thanks for the recognition and recommendation! Replied March 2022
Review Management Platform is fairly easy to use. If you have issues, your account rep will generally be able to help you or set you up with support that can assist. PROS The automated responses are customized and automatically deployed based on responses. CONS Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond. REASONS FOR SWITCHING TO BIRDEYE yext seemed to have a cap on the number of reviews they would send per month. VENDOR RESPONSE Hi Jennifer! Thanks for taking the time to share your experience! :) Replied March 2022
Birdeye PROS GREAT customer service - every time! Esasy to use CONS The reviews don't belong to me. If I leave Brideye all my reviews disappear VENDOR RESPONSE Hi Mary Jo, we are happy to hear that you have been receiving "GREAT" customer service! Just to clarify that the reviews do belong to you and your business. :) Only on the Birdeye profile page is where you will see Birdeye reviews be deactivated if you choose to deactivate our services. They will not disappear. We just remove the page from the web but if you were to reactivate then we'll turn the page back on and all the reviews will be there. Now any reviews you generate to Google or other third party sites will always stay up there even if you leave Birdeye. Those reviews belong to your company and third party sites, so Birdeye has no control or ownership of those. If you have any more questions please feel free to reach out to me at ciera.saldona@birdeye.com. Thanks so much for being a Birdeye customer! Replied March 2022
BirdEye is a game changer for reputation management. Overall, my experience with Birdeye has been a great one. The culture of the team at Birdeye matches their mission. PROS It saves time and increases our presence on the web and in searches. CONS There are not any cons that I have came across yet. VENDOR RESPONSE Hi Jihad! We are happy to hear that you have been able to experience our culture and how it reflects our mission here at Birdeye. We always strive to provide the best authentic atmosphere for our customers. Thanks for being a Birdeye customer! Replied March 2022
Effective solution Good software along with consistent and good support has kept us happy for years. PROS Effective software for the price. Ease of gaining positive reviews is its most valuable feature. CONS We would like to have live operators to answer messages 24/7 REASONS FOR SWITCHING TO BIRDEYE Price and ease of use VENDOR RESPONSE Hi Rod! Happy to hear how effective Birdeye has been for your business! Thank you for taking the time to share your experience. Replied April 2022
Customer retention & acquisition Being able to reward current customers as well as generate and acquire new customers through the Birdeye software is a very exciting prospect! PROS Exciting potential to retain and generate new customers CONS I’m new to it so I’m still just getting used to using the software but it seems great. VENDOR RESPONSE Hi! Thanks so much for taking the time to share your experience with us! We couldn't agree more with how much excitement our platform brings when assisting in new customer acquisition. Thanks for sharing! Replied March 2022
Service industry plus PROS Overall platform is seemless and easy to learn and options for social media and reviews comparisons to competitors helpful. CONS Nothing in particular, on the surface daily user as part of a large group of veterinary hospitals. VENDOR RESPONSE Hi Alice! We are happy to hear that you find our competitive Insights through our Benchmarking tool helpful! Most definitely a positive advantage when getting ahead of competitors in your area! Keep up the great work. :) Replied March 2022
Review Management Pros: The automated responses are customized and automatically deployed based on responses. Cons: Not connected to yelp so you will be alerted to a yelp review, but no automated response will be sent. Must log into yelp in order to respond. Overall: Platform is fairly easy to use. If you have issues, your account rep will generally be able to help you or set you up with support that can assist.
Great Product Pros: Birdeye is very easy to use and integrates with all of our channels. Cons: There is nothing I dislike. Everything I have used in the platform has had a positive impact.
Great Product Pros: Ease of use and implementation. Product is very user friendly Cons: To this point we have been quite happy.
We have a had a lovely onboarding experience. Divay Dogra made it incredibly easy and we are already seeing a benefit! Thank you!
Birdeye is the best! Love their services. Highly recommended.
Amy, John, and the text support team are awesome! Very kind, very patient, but also very helfpul!
Look no further! Use Cases and Deployment Scope - Birdeye has been great for getting patient reviews from our patients after their visit. Birdeye has great customer service and has been smooth working with them. Pros - customer service -communication -response time Cons - Being able to have reviews left on Yelp. Likelihood to Recommend - Very well suited for anyone in the service industry. Most Important Features - reliability -customer support -timeliness Return on Investment - positive impact Alternatives Considered - Lighthouse 360 - Birdeye is competitive however there are other resources out there that bundle more than Birdeye does. Other Software Used - Demandforce, Dentrix
Sunrise Heatin g and Air Company , I called them for a non working a c unit . They scheduled me for the next morning and arrived promptly on time, Clint was very professional, knowledgeable, polite. He explained the options that were available and what each one did, Had my unit up and running in a short period of time, running and cooling better than it ever has 5 stars
From a Marketing Agency Perspective Pros: As an agency who is always looking for the best services for my clients success, I came across Birdey and was impressed from the first call. The operated immediately recognized my need, my problem, and addressed them both. In fact, she went over and beyond by getting the representive on the line who consults with my business type. Super impressed with the spead and service! Cons: If there were any complaint it woudl be the cost. As an agency margins are important. Overall: Again, super impressed with everyone and everything.
Birdeye Pros: GREAT customer service - every time! Esasy to use Cons: The reviews don't belong to me. If I leave Brideye all my reviews disappear
Birdeye has worked for reputation Pros: Works well with getting reviews with patients. It also gets patients engaged with the practice and it builds on everything Cons: Just takes some time to get everything integrated with our management software Overall: This has been a good tool in engaging patients and getting patients more involved in the practice