4.9
8000 reviews75 reviews have no rating
Birdeye Review Requests Pros: The ease of use which is a mandatory for all of us that aren't computer savvy. Cons: There are occasional glitches that require customer support. That's to be expected with any computer software. The thing I like most and is most impressive is the excellent customer support.They truly are on your side and there to fix it and make it right.The best part is that they always fix it and get it right.When things go this smooth it's a testament to the outstanding management. Overall: It's always been good. I would say they're an excellent company.
Simple communication with customers Pros: BirdEye has a lot of feature that help communicate with customers and manage all the reviews from different pages on one dashboard. The webchat/receptionist feature creates a simple way of communication via text that saves time answering questions for multiple people at a time. Cons: We would love to have an automatic schedule setting to turn ON/OFF the webchat on the website to prevent having customers contacting us out of the business hours. Overall: BirdEye is user-friendly, it integrates with Rent Manager to be able to identify specific triggers to send survey requests, all data can be managed in one dashboard in a very organized way, the support team is friendly and professional in every call/email I have received.
Great Experience Overall Pros: Consolidating all of our clients in one platform is great. Cons: After replying to responses the filter does not update numbers correctly, small glitch, but still something that causes a refresh and some time. Overall: I am newer to Birdeye, but have enjoyed the experience so far. I look forward to learning more about the platform and helping our clients grow their businesses.
Review management is great Pros: Management of reviews is critical and birdeye is very user friendly. Chat bot has been critical because it increases patient retention Cons: Direct feedback feature needs a new set up. It can be confusing to patients. Overall: Great experience. Communication with patients is very fast and simple.
Birdeye is Awesome Pros: Everything is in one place & So far the staff has been extremely helpful in helping me get set up. Cons: Honestly, I do not have any cons as of right now. Overall: I am hoping to grow our reviews and therefore grow our presence and finally get the recognition we have worked so hard for. With Birdeyes help I am hoping to triple our customer base.
Great company for helping businesses increase their reviews! I would recommend them to anyone looking to build their online presence through their review system.
Fantastic product with eye-catching results Use Cases and Deployment Scope - I use Birdeye to help clients deal with their reputation management. Many clients are getting reviews but not responding adequately to them. This is especially helpful with companies that have multiple locations. I use it sometimes as a "door opener" to introduce this product and other ideas for marketing for potential clients. Pros - Reputation management -Web site connectivity -Marketing -Analytics of Web traffic Cons - Quicker response time from "Help Desk". -More people to help with training Likelihood to Recommend - Retail yes, Construction trade yes, medical yes. Probably not for faith based organizations such as churches. Most Important Features - Reputation Management -Web Traffic help -Overal market "presents" as an overview. Return on Investment - None at this time Alternatives Considered - I have not used any other similar companies. N/A
Birdeye Review Pros: I like being able to easily send out review requests and have reminders automatically sent out. It's great that I can offer users the option to leave a review on a variety of platforms. The customer service was great, helping me to find a better way of accomplishing my goals through this platform! Cons: I struggled a bit when I first started using this, trying to figure out the reporting system but it seems to have everything I need!
Customer Service Pros: How easy it is to use, how I can reach out to my clients via text . Cons: All good with everything . I have no issues with Birdseye. Overall: Great!!
Customer Feedback Pros: It alerts me right away when there is a client review Cons: I wasn't aware that my personal work e-mail would be given to clients. When I contacted customer support, they quickly helped me resolve the issue.
Customer retention & acquisition Pros: Exciting potential to retain and generate new customers Cons: I'm new to it so I'm still just getting used to using the software but it seems great. Overall: Being able to reward current customers as well as generate and acquire new customers through the Birdeye software is a very exciting prospect!
Easy to use and great for time management of social media! Use Cases and Deployment Scope - I use Birdeye to manage reviews from all platforms. They come from Yelp, Google, Facebook and more, but are all easy to see and respond from right on the Birdeye app. I've only had one issue using the app; it had a glitch that would only allow me to type in all caps. Once I emailed support, they were on it quickly and resolved the issue within a week. Until then, I was still able to respond to reviews by typing them elsewhere and copy/pasting them into my Birdeye app. This app absolutely helps me do my job easier managing our business' social media accounts. Pros - Time management -Easy to use -Great overview Cons - I would like to see more review reports over the long term to compare Likelihood to Recommend - It makes managing social media reviews extremely simple. The only functionality I wish I had was detailed reports of reviews over time. Most Important Features - Consolidation -Ease of use Return on Investment - Increased Reviews -Combines review ratings over all platforms Alternatives Considered - I have not utilized any similar products. Other Software Used - ezyVet
Himanshu Sharma was very helpful & he was very supportive! I appreciate his excellent service!
Great service, Ankit took the time to explain and go over the process. It has helped our practice.
Fast response time. Expert service. Transparent communication.
Birdeye has followed up on issues and went the extra steps to move my business forward. Big Thumbs Up!
Easy on the Eyes Pros: It's very easy to change settings/set up. Self-explanatory in terms of the product making sense of where to look within the program for what. Very simple set up that has complex data reporting. Cons: Nothing at the moment, but we did just go live today! Overall: Set up was a breeze with Niladri. He took the time to go through each feature and asked for our thoughts, opinions & questions along the way. The program is easy to use & somewhat self-explanatory once set up!
I love Birdeye! Its super user friendly and allows for a lot of customization. The support staff is incredibly helpful as well.
Great customer service and great features to use!
Effective solution Pros: Effective software for the price. Ease of gaining positive reviews is its most valuable feature. Cons: We would like to have live operators to answer messages 24/7 Overall: Good software along with consistent and good support has kept us happy for years.
Amazing customer service Use Cases and Deployment Scope - At Wallaroo's Furniture and Mattresses, we use Birdeye for both our internal and external company communications. We use it to chat amongst team members and to converse with current and potential customers. We also use it to send SMS Marketing campaigns and collect company reviews. I played a role in implementing Birdeye throughout our company and while it was tedious, the support from Birdeye has been amazing. Pros - Client Support -Training -External Communications Cons - Internal Communications within companies -Advanced SMS Campaigns -Advanced/ More Robust Email Marketing options Likelihood to Recommend - Birdeye is well suited for simple uses, but more complex situations require a bit more work. For example, the organization of chat inboxes can be a bit messy, but if you're not juggling so many messages, it's pretty easy. The ability for internal communication is lacking, but I know that they're in the process of rolling it out. Most Important Features - SMS marketing -Internal company communications -External customer communications Return on Investment - More messages coming through -Easy to notice pop-ups -Lots of options we aren't even utilizing yet Alternatives Considered - Podium - Birdeye is much faster than Podium. Our messages come through quicker and more consistently from customers reaching out. Their SMS marketing features and abilities are pretty much the same, we haven't noticed too big of a difference there. On the other hand, their Internal company communications aren't as good as at the podium.