Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7655 reviews75 reviews have no rating
- j
Great service, great results so far..! Thanks to all the team members who helped with my Onboarding, High five!!
- j
Highly recommend PROS Easy to integrate! Wonderful customer service! CONS Pricey software. But worth the price we pay! VENDOR RESPONSE Hi Jennifer! We appreciate you taking the time to leave us a review. Replied June 2022
- v
BirdEye is absolutely an excellent partner to work with. The onboarding process and most importantly their team members who make it happen are truly dedicated and have helped us understand and start to use the capabilities of this excellent software platform. Thank you so much!
- h
- b
Great software and even better customer service. They have really gone above and beyond helping us roll out reputation management for our 400 plus apartment communities.
- s
Awesome support team!
- m
- t
Kevin & Avis were very professional. We purchased 2 tires & they explained the warrantee to my satisfaction. I would highly recommend Mavis Discount Tires.
- l
Professional and Knowledgeable!
- r
Great company, very responsive and helpful to any issues that arise. Lots of new tools popping up easy to navigate the system as well. Can't go wrong with Birdeye.
- d
Best review app available
- k
Great tenacity in resolving an issue for my business. Great customer service. Thank you!
- e
I had issues with their implemetation, they contacted me quickly and although not resolved, multiple attempts have been made and I feel like they are trying hard to remedy the situation.
- s
We hired Birdeye to help our business grow. So far, the communication has been great. Our rep, Abdul, is always quick to respond, explains everything with simplicity, and is here for me and my team for any questions we may have. We just started about a month ago, but so far I am very happy with this service and enjoy working with Birdeye.
- j
Highly recommend Pros: Easy to integrate! Wonderful customer service! Cons: Pricey software. But worth the price we pay!
- j
- e
So far, Ive been paying for services for 2 weeks. My onboarding call was rescheduled from today (when I am available) to a time I am not available. Im not sure what work has been done by Birdeye on my behalf, but I know I have done my part by paying their fee. I may change this rating once things get going and I see effort on their part and results, but as of now I am frustrated. I changed my review from 3 to 5 stars when I saw the response to resolve my concerns. I am very happy with their follow up and everything is going well. The on boarding took 3 meetings , but that was mostly because of tech difficulties on my end. However, Birdeye was quick to schedule our next meeting at the end of one.
- l
- l
- p
Review Excellent PROS Customers Connection. I like that I can answer to client's needs directly. I like that I can set up templates for faster response. All is excellent CONS No direct connection with Yelp. Not being on curtain pages for certain time disconnects us with the clients. REASONS FOR SWITCHING TO BIRDEYE Liked Birdeye better VENDOR RESPONSE Hi Petya! Thank you for choosing Birdeye! We are so happy to hear how Birdeye has helped build better customer connections for you! Replied June 2022
- l
Messaging software Small hiccup, customer service solved the issue PROS Easy to create new contacts, can copy and paste into my files all customer contact CONS Shows there are messages for other users - not my concern, would like to have my contacts separate from others VENDOR RESPONSE Thank you for sharing, Lisa. Replied July 2022
- j
Birdeye Review Survey PROS Easy to use and communicate with our customers CONS Haven't found any reason to not like this software yet.
- s
new to birdeye PROS its easy to use to talk to customers love how you can instantly get sms msgs CONS don't really have noting bad to say about its just differnt from the other system the shop use to use so it took some getting use to
- s
Review for real estate company Very good. PROS Ease of sharing of reviews through multiple portals. CONS The access is not easily figured out. Hard to decide which category we are selecting. VENDOR RESPONSE Hi Sherri! We are happy to hear about the ease of use Birdeye has been for you! Thanks for sharing! Replied June 2022
- r
It's a Great Service for Reputation Management PROS What I love the most about the software is I do not need to navigate to different platforms for answer direct messages and reviews. Plus, the customer service team is so responsive. CONS What I don't like the most about the software is the web chat does not have a filtration system that can guide certain people to certain FAQ's. Thankfully the engineering team is working on that but I do not know yet when it will be completed. Secondly, I wish they would add Yelp to their platforms because Yelp is a big player in our reputation management. VENDOR RESPONSE Hi Rachel! Thank you for your feedback and for sharing your experience with us! Replied June 2022