Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7469 reviews73 reviews have no rating
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"Easy to implement and generates reviews" What do you like best about Birdeye? Ease of use. Email and texting capability with reminders to generate review. What do you dislike about Birdeye? Once set up is complete, easy to implement. What problems is Birdeye solving and how is that benefiting you? The benefit of gaining social recognition for the business.
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"My review of Birdeye" What do you like best about Birdeye? Birdeye makes the process of reviewing a business very simple for customers. I am able to send requests for reviews quickly and easily from my laptop or phone as soon as the transaction is complete. What do you dislike about Birdeye? Nothing really. The onboarding sessions were very helpful and well done. Recommendations to others considering Birdeye: Give it a shot, I think it's worth it. What problems is Birdeye solving and how is that benefiting you? They are helping me generate reviews for Facebook and Google, something I haven't done in the past.
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"Extremely powerful tool" What do you like best about Birdeye? Birdeye has been one of the greatest investment our office made into getting our name out in the internet. All our review requests have been optimized and streamlined so well. It is seamless and super user friendly What do you dislike about Birdeye? Nothing at all. Everything about the software is great What problems is Birdeye solving and how is that benefiting you? Patient review generation, specifically on Google, area where we have struggled and had no luck with other service providers of such product
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Great concept. Even better execution. Takes a bit to change your company culture to ask for reviews, but they make it easier to make the transition...
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"Great way to aggregate reviews" What do you like best about Birdeye? Easy to see a dashboard of activity and know where reviews are coming from. What do you dislike about Birdeye? Some of the functionality is not very intuitive. But the support is very helpful in getting things figured out. What problems is Birdeye solving and how is that benefiting you? BirdEye allows us to keep track of reviews from all sources, as well as stay aware of the competition. It also helps us to see if there are any patterns in customer concerns.
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"Amazing Communications Platform " What do you like best about Birdeye? I love being able to communicate faster with customers, it is nice to have everything in one platform. This helps our company on many different levels. What do you dislike about Birdeye? I do wish that the surveys were easier to add to and easier to send out. Allow several options to fit each industry would be very helpful and would be used a lot more. Recommendations to others considering Birdeye: Using this platform makes communication with customer reviews easier What problems is Birdeye solving and how is that benefiting you? I do not currently have any problems with BirdEye.
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"This Review Management Tool Works" What do you like best about Birdeye? Effective results: We've gained 47 reviews and increased our rating by half a star in under a month. What do you dislike about Birdeye? I would like to be able to track conversion rates by each individual who sends reviews. Also, I would like automation capabilities through BirdEye (or automation tools like Zapier) to automatically send review requests. Recommendations to others considering Birdeye: Take the leap! We went back and forth for 3+ months because we felt that we were doing fine with receiving ~2 reviews a month. Don't be satisfied with being average! This is an easy tool to share your reputation and let your business shine! What problems is Birdeye solving and how is that benefiting you? Reach review goals effortlessly by quickly sending review invites and simple monitoring.
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"Finally a SaaS That Does What it Promises!" What do you like best about Birdeye? BirdEye really streamlines the process of customers accessing review sites which leads to not only an increase in review numbers, but reviews across across diverse platforms (BBB, Yelp, Facebook, Google, etc.) What do you dislike about Birdeye? Not a major downside, but if not adjusted properly, the repeated review requests can be a bit annoying for customers. Just make sure to tailor the frequency and type of communication to your clients tastes. Recommendations to others considering Birdeye: It's very simple really, BirdEye will make your business better! What problems is Birdeye solving and how is that benefiting you? We are an eCommerce business, so reputation is king. Did not solve a problem so much as are just leveraging the great experiences that customers have with us. BirdEye creates an easy way for our customers to share their voice.
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"Service stands out" What do you like best about Birdeye? Product is good. Service is great. Superior issue resolution with white-glove dedicated tech support. My problem was responded to and resolved within 2 hours of reporting. And the same technician even checked back later in the week to ensure I was back up and running consistently. What do you dislike about Birdeye? I would like the ability to get SMS alerts when a new review has been submitted. What problems is Birdeye solving and how is that benefiting you? Faster response to online reviews.
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"G2 REVIEW" What do you like best about Birdeye? It is a price-conscious, easy-to-use review tool. Easy for employees and customers. What do you dislike about Birdeye? Nothing that I've disliked yet. CAnt think of anything Recommendations to others considering Birdeye: It is certainly worth trying. I went from 53 reviews on Google to 174 in approximately 1 month. What problems is Birdeye solving and how is that benefiting you? Having employees actually ask customers for a review.
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"Great tool for generating Google Reviews!" What do you like best about Birdeye? Being able to assign tickets to our Area Managers for complaints from customers has been a great feature for our company. What do you dislike about Birdeye? The ability to respond to Facebook reviews through Birdeye is no longer an option as Facebook has it set up on their end to mark our responses as spam. Not a Birdeye issue, really. Just unfortunate! Recommendations to others considering Birdeye: Birdeye has several different options to choose from when setting up your package. Make sure to request a trial and have a team member show you the ropes on how to use Birdeye and all the optional features available. What problems is Birdeye solving and how is that benefiting you? Before Birdeye we were receiving very few reviews from customers. This tool has given our company the ability to track our marketing better, see which stores need improvement, and assign tickets to the appropriate Area Managers to resolve issues quicker. Our customer service has improved with the ticketing feature.
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"Best Review Software" What do you like best about Birdeye? It works better than any other platform in terms of getting results. What do you dislike about Birdeye? The software works well with our current software with the integration, but doesn't integrate with all dental managment software. Recommendations to others considering Birdeye: Great program to get Google reviews What problems is Birdeye solving and how is that benefiting you? More new patients/clients
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"Insurance King recommends birdeye review platform " What do you like best about Birdeye? The plugin for our site https://www.insuranceking.com The reviews are updated daily and it’s helped us grow online. What do you dislike about Birdeye? Really don’t have any dislikes. Except for some employees are reluctant to send the links to customers. The leaderboard helps us to see which employees are utilizing it. Recommendations to others considering Birdeye: Just get your employees to use it and it will work. What problems is Birdeye solving and how is that benefiting you? Credibility is the key. Yelp platform has non customers leaving bogus reviews maybe it’s competitors but this helps to get more real reviews. Customer service at birdeye are very helpful.
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"Simple, effective and user friendly" What do you like best about Birdeye? Onboarding process was terrific--great customer service reps had us up and running in an hour, and the process for getting reviews is so simple. Dashboard is user friendly and intuitive, unlike other sites. And our clients say it's easy to leave a review as well! What do you dislike about Birdeye? I have no issues with BirdEye! My only challenge is internally getting the data out of my software. The BirdEye end of it has been great. What problems is Birdeye solving and how is that benefiting you? We have increased our number of online reviews, and our new patients tell us they read all our reviews and that is why they chose our practice.
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"Extremely Intuitive Solution for Review Management" What do you like best about Birdeye? The dashboard is extremely easy to use and setting up advanced features like automation is simply and straightforward. What do you dislike about Birdeye? Having some trouble with listing management but overall, the platform is great. What problems is Birdeye solving and how is that benefiting you? We started off with some pretty scathing reviews across our social media sites. Only negative experiences were being reflected online. When we started asking all of our customers to review us, we saw a flood of positivity online, which has helped our brand tremendously.
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"BEST SERVICE EVER" What do you like best about Birdeye? I love that Birdseye is so user friendly, we have triple the reviews from before and our patients love the ease of use! What do you dislike about Birdeye? Nothing! I just wish I would have known about the service sooner! Recommendations to others considering Birdeye: Best investment as a small business! What problems is Birdeye solving and how is that benefiting you? Birdseye allows us to receive constructive criticism. It increased patient satisfaction and really helped the clinic's reputation!
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"Awesome platform!" What do you like best about Birdeye? Very easy for patients to leave reviews and very user friendly for the business What do you dislike about Birdeye? Wished that all birdeye reviews went to google What problems is Birdeye solving and how is that benefiting you? Easier to get clients to leave reviews User friendly for clients
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"Efficient and Reliabile, BirdEye is a necessity in todays world. " What do you like best about Birdeye? Its fast, east to use. Its built for a good customer experience and maximizes the time spent chasing people around for some feedback. It gives my team another reason to give amazing customer service knowing the chances of that customer leaving a review for the world to see are a lot higher now. What do you dislike about Birdeye? Its fairly new and they haven't developed a lot of the features that are going to make them even better. Good news is they are open to feedback and have some things in Beta. Recommendations to others considering Birdeye: Its a great program. It gives you the ability to DEMO it up front first before signing up which I did and it allowed me to compare it to the competition. Once I did that I saw the strengths and things that aligned with what I was trying to do and it was easier to make a decision. If you want a company that is growing, is fast, and helps you grow in reviews and in the future referrals, then this is the right company for you. What problems is Birdeye solving and how is that benefiting you? It's helped my business grow by doubling reviews in less than 10 months. Its made my brand more relevant in the local community. I have given my team a system to get customer feedback while impacting our marketing and bringing in new customers because of it. The more feedback we get, both good and bad, the more customers that we acquire because people see how great we are and how proactive we are in responding to negative situations.
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"I was skeptical at first. But it really works, and very simple to use." What do you like best about Birdeye? How easy it is for patient to respond and comment, and how easy it is for our staff to send out requests right away if we choose. The quick response to our questions when needed is great also. What do you dislike about Birdeye? There is really nothing I can think of that I don't like about BirdEye so far. Its been working for us. What problems is Birdeye solving and how is that benefiting you? We are making it easy for patients to give a quick review or just rate us. With a simple click. Our patients are always leaving happy. But the steps to leave a review was difficult. But they can now do it simply, so they are, and our reviews are going up and people can see what a great practice we have.
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"A Good Review Management Solution" What do you like best about Birdeye? I like that everything is centralized after setup, meaning that all reviews can be shown in one place. this is helpful in getting an overall look at how our business is doing. What do you dislike about Birdeye? It can be difficult sometimes to be completely clear on why some processes (such as sending emails or texts) fail. What problems is Birdeye solving and how is that benefiting you? We are able to have everything in one place, which makes it easy for responding to reviews and generating reports.
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Pradeep was extremely helpful in getting my social media campaign and my review management system running smoothly. Thank you!
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"Reviews drive business. Birdeye is wonderful and gets results!" What do you like best about Birdeye? It gets quick results and allows people to express how pleased they were with your service. What do you dislike about Birdeye? That we have to put people's information in twice. Recommendations to others considering Birdeye: It is a wonderful service and is very effective. What problems is Birdeye solving and how is that benefiting you? You can reach anyone with a cell number and email address.
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"BirdEye has been the single greatest review generation tool we have ever invested in." What do you like best about Birdeye? It just works. Take time to set it up well (your rep will help with this extensively) and once it is to your liking you can leave it to just do what it says it will. Generate mountains of positive reviews, and provide a means of receiving negative feedback to address problems as they arrive. What do you dislike about Birdeye? I would like more reporting for idiots. My team needs things at a 5th grade level and at times your reporting is phenomenal, but you need to already deeply understand the market to really make sense of things. Recommendations to others considering Birdeye: For the cost to performance, there has been no better tool we can find on the market. What problems is Birdeye solving and how is that benefiting you? We have taken all of our public locations (16) from low averages (1.5 stars) to 4/5 stars. Including problem locations where the negative reviews set negative expectations for clients and a negative feedback loop ensued.
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We absolutely love utilizing BirdEye to help gather reviews and support for our business! They are always very responsive and easy to work with. Thank you for always providing excellent customer service!
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"Help With Reviews" What do you like best about Birdeye? I like how all I have to do is get them our customer emails. What do you dislike about Birdeye? We had issues with ownership's of our location pages that I wish they had a better connection or partnership with Google to help. What problems is Birdeye solving and how is that benefiting you? We are receiving more 4 to 5 star ratings and positive written reviews. When you go from a 2 rating to a 3.9 or 4 rating that is the benefit of using Birdeye.