4.9
7944 reviews75 reviews have no rating
Praveen was excellent, precise and fast.
Good Service, User Interface Needs Work Pros: This is a great tool that we are able to offer to our clients. It allows us to consolidate reviews into one location and respond quickly and efficiently as well as increase SEO with the listings feature. Cons: The user interface is not intuitive; it takes a long time to learn how to navigate the platform and some features are in multiple places (i.e. Reviews & Reviews Inbox), which is confusing.
Rishi and the Birdeye team are always professional and efficient with answering questions that they can answer right away. Very responsive and they make the process of learning the product easy.
Thanks so much!
Sumeet went WAY above and beyond to help me out, even sharing his own email address for testing. What a champ!
Birdeye is consistently, polite, professional and responsive. That is why I am with Birdeye.
Ankur didn't just resolve the issue but also provided me tips on how to do it next time.
Quick and easy answers to my questions! A pleasure to work with.
fast and efficient
Very responsive and helpful, even thought I wasn’t able to answer my phone! Everything was fixed and I was notified via email, appreciate all the help have a nice holiday!
Excellent texting tool for law firms Use Cases and Deployment Scope - I use Birdeye to text clients almost daily as I am not comfortable giving out my personal number for this purpose. The firm also uses it to solicit google reviews. It's proven to be very successful. Pros - Texting clients -Alerting users to new texts -Google review solicitation Cons - Advising the end user of the phone number the texts to client are coming from Likelihood to Recommend - I use it for day-to-day communication with clients who do not utilize email or telephones very frequently. It is excellent for soliciting urgent responses. Most Important Features - Text -Google review solicitation Return on Investment - Streamlined communication -Fast texting -Quick notifications
Thankful for Avinash this holiday season and his ability to quickly resolve our client issues!
always a great service - Praveen Reddy
I’ve tried the rest and Believe Me, Birdeye is by far… the Best!!!
quick and simple resolution to an issue that I could not otherwise solve on my own.
your customer service is admirable. rep was extremely polite.
Very prompt in resolving the issue
Great experience, Sunny was wonderful to work with.
Customer service was very helpful and was able to resolve my issue quickly.
Thanks
Very interested in helping me and he did!
Praveen was very helpful and resolved the issue.
faster response than before
Sumeet continues to be very helpful in addressing issues. The timeliness is out of his hands, as it's reflective of Google and their lack of speed in addressing our concerns.