Our reviews
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4.9
7652 reviews75 reviews have no rating
- s
Our customer service tech was so kind and quick to assist. He understood exactly what we were looking to accomplish.
- j
girish.pacherwal was extremely helpful and able to answer my question quickly! very happy with her customer service
- d
Assisted with great detail and great to work with!
- m
Very good customer service. Very impressed
- j
My representative was lovely and very helpful, we thank him so much for his speedy response.
- r
Hussain was in a great mood and treated the call like I was an old friend. On top of that he helped me in less than 5 minutes. Great rep. 👍
- s
Appreciate the responsiveness
- d
He was able to add the contacts in minutes.
- c
Nidhi Verma was wonderful in assisting me, very thorough and repeated the steps I needed when I requested to be sure I understood. I look forward to working with her again.
- m
Ankur has always been helpful when it comes to issues that I've been facing in Birdeye and need assistance with. Thank you, again!
- j
Fast and efficient
- j
Fast and efficient
- j
Fast and efficient
- j
Responsive and thorough
- j
Responsive and thorough
- d
Birdeye is keenly aware of how online marketing and customer retention works and their service is top-notch!
- d
Great service and very knowledgable. They provide all the necessary information when needed.
- i
- k
- t
- e
My rep was very kind and patient while we figured out the issue was actually on my end! Haha
- m
OJ is always great with her knowledge and helping me figure out where even to go for the simple things thank you
- i
Low score on support pages reasons: 404 errors on support pages; no instruction on opening tickets for partners. Overall score reasons: Support staff resolved my issue quickly and effectively.
- c
Nidhi is wonderful and such an asset to your team!
- m
Ankur was a great help to reconnect a Google page. Walked me through how to do this with a Zoom screenshare and working through some technical difficulties. Very pleasant interaction and appreciate the quick fix!