4.9
7774 reviews75 reviews have no rating
Low score on support pages reasons: 404 errors on support pages; no instruction on opening tickets for partners. Overall score reasons: Support staff resolved my issue quickly and effectively.
They were prepared to help me with the specific problem and when I asked for advice or what is recommended on a certain topic, they responded with confidence and data to back it up.
Piyush Agarwal was amazing. They definitely need a raise!!
Fast and Efficient and Ojasvi is always professional and polite.
Fast and Efficient and Ojasvi is always professional and polite.
Ankur was a great help to reconnect a Google page. Walked me through how to do this with a Zoom screenshare and working through some technical difficulties. Very pleasant interaction and appreciate the quick fix!
Buenas forma de gestionar tu reputación en la red Pros: La facilidad de manejo y lo intuitivo que es de manejar Cons: No hay nada que no me haya gustado. Es un muy completo.
Quickly responsive and followed when I asked additional questions. Thank you!
Was patient with me.
Dedicated timely follow-up!
Ankur has always been helpful and he has assisted with clarifying things that are difficult to understand in Birdeye. Thank you, Ankur!
Rohit Panchal was very helpful as always!
He had a great knowledge of the systems an how to fix my issues and walked me thru it. Very professional and willing to help with any other issues or concerns I had. Great Birdeye Rep.
Thank you for all the help!
Praveen and Nidhi were very helpful in drilling down to the root cause of my issues. I did have to do a little additional troubleshooting but they were able to direct me to where to search.
great
All three of my problems were solved with one call that Birdeye made to me... Can you help Facebook learn how to do this? :)
So glad he called and help understand where the new support website is and all the training materials that are there! Super helpful!
The support rep called me directly, which I appreciated, and helped with the problem I had opened a support ticket for and then helped me with another problem I was about to email Birdeye about. I was worried my new problem wouldn't be solved before the weekend, so I am grateful he called when he did.
Quick, easy and effective!
Asane was great. I didn't use support site so I can't rate it.
Customer response is great
I have a good experience everytime! thank yall
Thorough and professional