Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7471 reviews73 reviews have no rating
- c
The Bird eye banner on our web page has brought in many new customers. Their customer service is professional and personal
- m
- j
Great customer service.
- j
Great Tool for Aggregating Reviews Across Various Platforms Pros: This is a great tool that allows you to funnel reviews across the review sites where you need the the most. The greatest feature of this system is its ability to direct people with an inclination to provide negative sentiment to an internal response channel, while sending people likely to respond in a positive way to the site or sites where you most want or need reviews. The system directly integrates to well over 100 industry specific review platforms which makes it very convenient to push reviews to the platforms where your clients will most likely seek out reviews. Cons: It is a bit quirky in that you have to be very exact in setting it up so it matches your title and description in Google My Business. Overall: Overall, very happy. Good value for the money.
- a
You all are the best and we are so happy with your services!!!
- r
Great Service!
- b
Loved our implementation rep! Babette was wonderful, informative, and had the best personality!
- p
Albeit it took some time to resolve my issue, it was not left by the way side. Understandably the issue resolved around a third party - but to my welcome surprise BirdEye tech support stayed on it and came to me with a resolution. The tech support team is the most superior team I have dealt with at BirdEye and will keep me as a believer knowing they have may back! Thank you!
- s
The customer service person I spoke with was very helpful and courteous.
- l
Excellent customer service, clear instructions, got everything I needed resolved. Hold time to get to a rep was a little long and there was a lot of background noise wherever the customer service rep was speaking from.
- j
Our Association has been affiliated with Manor for some time. We currently have a property manager that is spot on for all of our needs. He is knowledgeable and available. I am very pleased with the service we are currently receiving.
- l
- d
Quality Platform
- k
My agent went above and beyond to help me. They called my on my phone to walk me through and also asked if I had anything else and I did but didn't have any information on it. He was able to walk be through finding an email then he checked, found the ticket number, gave me an update and give me a date I will hear back.
- m
I will answer this question later when we start the actual work.
- k
I was very impressed with Kyle, he really took his time and was extremely efficient showing me the whole process.
- j
BirdEye is a fantastic! They are helping our company improve and grow.
- d
The Rep that I worked with went above and beyond to help me take care of the issues that I was having. Thank you so much for having such a great team willing to take the extra step to make sure that all issues are resolved. So refreshing to have fast, reliable, friendly help.
- j
Excellent service.... timely and accurate.
- d
Exceptional Customer Service! The Representative that assisted me with my multiple issues was very friendly, fast, efficient, and willing to look into my issue and resolve it for me. Thank you so much for your help!
- b
As always, terrific support. Thank you and we appreciate your service.
- w
Birdeye is an excellent way to request reviews from your customers to improve your online presence. Birdeye's customer service is top-notch.
- d
The Rep that I worked with was very helpful and kept me informed the entire time.
- j
very helpful and showed how to fix the issue should it come up again
- v
Birdeye Review - superior reporting - not at good though at reviews Pros: Reporting in this tool is top notch. Includes NPS scores. Cons: At a retail level it does not work nearly as well as our prior tool Podium. Birdeye lacks a Chrome Extension. We have discussed with Birdeye support and product management this key feature missing. They seem disinterested. We'll most likely move back to Podium when our agreement is up. Overall: Great reporting. Great support team. Lacking a key feature though (Chrome Extension). So we will most likely move on.