Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7471 reviews73 reviews have no rating
- a
- a
- r
nothing, he was very helpful
- r
Ryan Sipes was our sales representative. He was very patient. In the beginning we were paying phone tag and emailing each other. I had many questions before deciding to go with Birdeye and he patiently addressed every single one of them. After he signed us up for Birdeye, Ryan said that we could even call him if we needed anything before our training phone call. This was a wonderful initial experience with Birdeye and we are very excited to use the Birdeye software to increase our business!
- s
The customer support rep demonstrated complete knowledge to address the question that I presented. He communicated the answer clearly, and made sure that I understood, and could reference the answer again in the help section if I needed a refresher.
- a
We’ve only been with BirdEye for a couple of weeks, but have already seen an increase in our online reviews. The website is easy to navigate and the support has been excellent. We are pleased.
- t
Very professional
- j
We here at Blue Raven are new to BirdEye. I've been asking a lot of questions and everyone has been incredibly kind and helpful. My experience working with everyone on every question has been 10/10.
- r
So excited to work with BirdEye!
- m
I just want to thank the individuals that helped me. They were patient and willing to work with me.
- d
Support team is great. Functionality is lacking that we can't layer filters to help sort contacts or duplicate / see who was contacted in previous campaigns. In my example I needed to resend a text campaign to contacts that I originally texted last week. I couldn't duplicate the old campaign, and I couldn't sort out the list by 2 layers (awaiting contact review plus campaign tag)
- j
Always a pleasure - staff exceeds daily!
- j
Professional, friendly, prompt, excellent customer service
- j
Very knowledgeable, walked me through the necessary steps to reconnect with Facebook. Was excellent at fact finding and follow through person. He called me today and asked me if now was a good time to respect my time at the office. I would highly recommend Birdeye!
- m
Great Advice and easy explanation to all my questions. Thank you for all your help
- b
BirdEye tech support is always very helpful!
- d
Very knowledgeable and helpful
- s
Got me exactly what I wanted!
- p
- r
I have been part of two implementations. I will say thank goodness I had Donald for the first implementation or the second might not have gone well. he simply brings an ability to 'read' his client and respond accordingly. It was great.
- r
As always, no matter who I see at Sierra Dental, it is always professional, comfortable and a very welcoming atmosphere!
- m
awesome service, very impressed!
- j
My rep was great! Got the issue resolved lickty split!
- j
So fast and so helpful!
- t
Great Customer Support Pros: It's very comprehensive and well thought out. Customer service is great, they are on top of my use of the software, even if I'm not. They work to make sure I get the full value of the software, as I sometimes forget about features or to send out review requests. Cons: Takes a while to get used to all the features when I don't have a lot of time to spend on it. Overall: Smooth and seamless.