Birdeye, not just reports but good ones Use Cases and Deployment Scope - Within our organization we use Birdeye for multiple purposes. We have the Listings, Social, Surveys, and Reviews. We use the reports for almost everything. We recently opened a new clinic and were able to bulk import contacts to send out information to the community quickly. We recently started using the surveys, and I love the fact that we can put specifics as to who gets the email or not. The inbox has a few glitches where we get a lot of inquiries and just don't have the manpower to respond to them all. An auto-response feature for the inbox would be a huge help. The Social feature is absolutely amazing! The reports are very accurate and give a nice overview of each account or everything together. Campaigns are fantastic and I love being able to see who has opened what and our response rate. Reviews are very easy to automate and integrate. No big issues or anything. Integration of the Surveys has been a little difficult, but we are getting there. Pros - Social feature -Review auto response on multiple platforms -Mass email campaigns, with a max of 5000 -Reports Cons - Integration with our PIM software for surveys -Inbox not having an auto response for google chat -Not being able to turn off the inbox feature Likelihood to Recommend - Social media and reviews are the best features. Once we integrated into Facebook and Instagram we were able to have a great look at everything. So far, I cannot say for the surveys as we are in the very early phases. Listings are perfect for when we are relocating a business. Reports are fantastic when reporting to my upper management. Return on Investment - One stop shop for Reviews are great, it saves marketing department time and money on if they were all separate. -I'm not sure about the surveys yet due to integration. -Listings is very easy to use with updating this saved us money compared to competitors. Alternatives Considered - Hootsuite - I feel like the social tool is way better than anything that Hootsuite can offer. Very user-friendly. Customizable to each clinic. Listen tool where you can do some social searches on things going on in your industry. Other Software Used - Google Analytics, Canvas, Microsoft Power BI Support Rating - Our main Tech person is fantastic and has given me his direct phone line if we need help. We have an accounts manager that just switched and a Customer service rep too. Both are good at communication; they just don't always have an answer and seem to rely on the main Tech person. But they are great at helping with smaller issues. Usability - I think it is very easy to figure out very quickly by just playing around in the dashboard. If you have a question you can reach out to our contacts and they do a very good job of figuring out if or what is the problem and getting back to us fast.

A Birds' eye view of Birdeye Use Cases and Deployment Scope - As technology continues to be the forefront of many industries these days, we utilize it for brand recognition in our community and to stay above the competition on popular search engines. If your name is getting out there in the interwebs, how will people find efficiently. Birdeye is our go to problem solver for this. Pros - Ease of use and UX design. -Customer service is topnotch and efficient. -Have made a name for themselves in business marketing. Cons - Options for elderly people to interface with. Likelihood to Recommend - Birdeye has been a great resource for a increasing company/therapist reviews by ease of use for client/ family involvement. I have heard very few issues with clients describing difficulties in use of Birdeye as the middle man for our review sites. I cannot think of a better service for our needs. Return on Investment - Our reviews have increased by 25% with a recent campaign this month using Birdeye Support Rating - The support staff at Birdeye has been exceptional, yet needed very minimally. When small issues arose the staff was prompt at responding and resolving issues and insuring further support was readily absurdly if future needs arose. They very very professional and passionate about their product and it shows in through their work. Usability - Birdeye is very versatile in the growing tech world we are evolving into, without missing a beat. I work more so on the receiving end of the product, but all the feedback I've heard is bar none. It has all the features needed to take businesses to the next level of marketing.

Birdeye does the work for you! Use Cases and Deployment Scope - We enhanced our Google platforms using Birdeye for reviews and integrated it with Payzerware to make it all more efficient, we just sit back and watch our review score grow on Google and other platforms. Pros - They integrated everything with our dispatching software for us -The review requests go to the customer's phone within minutes after their appointment ends -It follows up with customers in case they forget to leave a review Cons - Perpetual Billing is still changing so it's hard to keep up with the changes Likelihood to Recommend - Birdeye allows direct feedback as well to keep the customers in constant contact with us at their fingertips Return on Investment - Great for generating communication as well as reviews Alternatives Considered - Google doesn't do it for you, we love Birdeye Other Software Used - QuickBooks Desktop Pro Support Headcount Required - No skills necessary, easiest ever to use Business Processes Supported - Growing reviews -Direct contact with customers -24/7 contact with customers -Multiple review platforms Innovative Uses - They integrated with our dispatching software for efficient use -They set up the sync tool for us to integrate with QuickBooks Future Planned Uses - After hours contact -Following up with service or estimates Likelihood to Renew Products Replaced - Yes - Direct Google reviews through Google, Birdeye is so much better Key Differentiators - Integration with Other Systems -Ease of Use Evaluation Lessons Learned - I would punch competitors in the face and go find Birdeye Implementation Rating - Let Birdeye do what they do Implementation Details / Implementation Partner - Implemented in-house Implementation Phases - No Change Management Lessons - Change management was minimal Implementation Issues - Getting our other software reps to help Birdeye, minimal time though Support Rating - I wasn't sure at first, Deepty, our rep went above and beyond to get everything flowing with our other softwares, after that it was just working by itself. Premium Support - Not sure, we rarely need support and Deepty, our rep seems to always respond right away, excellent customer service! Bug Resolution - No Exceptional Examples of Birdeye Support - Integration and build was more than we expected, they do the work for us. Usability - I give them a 10 because all we have to do is respond once in a while and let the autobot learn our responses. Easy Tasks - Custom responses -Campaigns Mobile Interface Availability and Impressions - Yes - Our customers primarily use it from their smartphones

Birdeye helps a ton in potential client retention Use Cases and Deployment Scope - We use Birdeye to track and capture client reviews as well as to track and capture potential clients that engage our website. We also use it as a communication tool with current clients. Pros - Communication with prospective clients via text -Track and capture reviews -Solicit new reviews Cons - Exporting and saving text chains could be easier -Would love integration into Pipedrive or Clio -Integration with telphone services Likelihood to Recommend - This app is great for engaging with prospective clients immediately and giving you a way to communicate with them without giving out personal cell data. It is also very helpful for soliciting and tracking client reviews that are made online. It is not suited for specific lead generation or for specific CRM type issues within the sales team. Return on Investment - Client retention -Tracking of user reviews -Instant feedback -Easy communication Alternatives Considered - Clio - Used Clio Grow and Lexicata before. Birdeye is much more user friendly but lacks all of the substantive features. Other Software Used - Clio, Thomson Reuters Westlaw, Pipedrive Support Rating - Any time we have needed support, they have been very responsive. Usability - Very easy to learn and user friendly, but the iOS app is sometimes a bit clunky and non-intuitive

Birdeye = Tangible Results Use Cases and Deployment Scope - Birdeye helps our franchise organization gather reviews from locations across the U.S. and Canada. Pros - Birdeye automatically sends review requests. -Birdeye is user-friendly. -Birdeye nets better results than other review-gathering platforms. Cons - Birdeye sometimes has inter-location issues that need to be fixed. -Our Birdeye rep changes frequently. Likelihood to Recommend - Birdye helped one of our location go from 1 1-star review to 200 and something 5-star reviews in just a couple years. Return on Investment - Birdeye has helped our search index position. -Birdeye has had a positive impact on our international brand recognition. -Birdeye has helped increase our franchisees' client base. Alternatives Considered - Listen360 - Birdeye was more adaptable to the franchise structure. We liked the look and feel of Birdeye review-gathering emails. Listen360 had features that were innovative, but not quite right for us. We also found their emails less user-friendly. Support Rating - We've been pleased with Birdeye's responsiveness. They've been readily available to assist since Day 1. Usability - Our entire organization adapted to Birdeye seamlessly. The dashboard is clear and intuitive.

Easy to Use and Great Results! Use Cases and Deployment Scope - We use Birdeye as a way to communicate with clients and potential clients. It has helped with the accessibility of being able to text clients at any time. Pros - Makes saving contacts simple -Makes communication with client and potential clients easily accessible Cons - Being able to assign more than one person per conversation Likelihood to Recommend - It is well suited when we have a younger demographic who prefers texting over emails or phone calls. It's less appropriate for those who are not as tech savvy. Return on Investment - It has increased our accessibility and makes it easier to schedule potential clients Alternatives Considered - We have not used any other products similar to Birdeye. Support Rating - I have not contacted support. Usability - It's very simple to use and has all the necessary features.

Great Consolidations Platform Use Cases and Deployment Scope - Birdeye has been a game-changer for our company's review management. With multiple centers, it was a challenge to track and respond to reviews across different platforms. Birdeye's platform has centralized all our reviews in one place, making it effortless to monitor and manage our online reputation. The ability to pull reports on our Google reviews from a central location has provided valuable insights, enabling data-driven decisions to enhance customer satisfaction. Birdeye has saved us time and effort, and their support has been exceptional. Highly recommended! Pros - Consolidates all reviews for all centers -Allows for easy reports -User-friendly platform Cons - On rare occasions, the platform does not sync to Google when a review gets deleted, so you have to put in a ticket for that, but they can also perform audits to help this not be an ongoing issue and having to keep track of each review. Likelihood to Recommend - We have tons of centers, so trying to get the data outside of Google is almost impossible. However, in Birdeye, its super easy and you are able to do automated reports as well. Return on Investment - Increase in response time to our review writers Support Rating - It is super easy to put in a ticket and they will handle it and keep you updated. Usability - The platform is super easy to us and allows for easy accessibility for anything you are looking for as well as set-ups for locations and the integration with the review platforms.

The best! Use Cases and Deployment Scope - We were fortunate to find Birdeye and implement their services for managing and acquiring reviews for my company. Prior to Birdeye, our system was not productive and extremely time consuming. Birdeye simplified this entire process! Everything from monitoring current reviews to sending professional review requests in a timely manner. Great experience! Pros - Managing contacts -Auto response to new reviews -Easy review request process Cons - Less sales calls from different Birdeye employees -Onboarding process was great but probably 1 too many calls Likelihood to Recommend - Highly recommend Birdeye to those organizations that find the process of review requests tedious and cannot keep up with people where review requests have already been sent. Love that the system stores the contacts as a reminder customer has already received a request so not embarrassing to send multiple review requests to the same person. The emails and/or text requests received by the customer are professional and allow the customer to engage no matter what the scenario. Return on Investment - Return on Investment as consumers heavily rely on reviews -Increased employee productivity as the system takes no time to send out reviews -Tracking current reviews with ease Alternatives Considered - We only utilized Birdeye as the reputation speaks for itself. I've heard of other products that are not as user friendly or streamlined. Good program that can be figured out with basic common sense, great tracking system of current reviews, auto replies, contact saver are all huge benefits to the Birdeye program. Other Software Used - Centricity Clinical Archive, Built InForm Support Rating - The easiest, streamlined to perfection, user friendly program that makes the laborious task of collecting reviews extremely easy. Best addition to our practice! Usability - The easiest program I've ever used in the medical field. Just one click to send a review and easy data entry to add customer into the system. The Birdeye program is actually fun to use and no prior skill is necessary!

Simple and Great to Use Use Cases and Deployment Scope - We use Birdeye to consolidate our social media into one platform in order to respond to customers in a timely manner without having to use multiple pages to keep track of conversations and reviews. It helps manage conversations and make sure we don't miss any potential leads or areas of improvement. Pros - Managing reviews in one place -Checking messages in one place from multiple platforms -Responding in a more timely manner Likelihood to Recommend - It is super convenient to have all of our messages and reviews from multiple platforms in one place to respond more quickly to customers and make sure we are providing exceptional customer service to everyone. The automated responses are super helpful for when we are not in the office or are closed for special holidays or occasions to make sure customers know we got the message and will reach out soon. Return on Investment - Better reviews overall -Better response times -Better leads from different platforms Alternatives Considered - We have never used any other platform like Birdeye. Support Rating - We have never needed support. Usability - It is extremely easy to use.

Birdeye Hits the Bullseye Use Cases and Deployment Scope - We utilize Birdeye to send out Review links to all of our patients once their appointment is complete. Birdeye has made it so easy for our staff as well as our patients to leave a review for our company. Our reviews for each office location have skyrocketed since starting with Birdeye. Pros - Clear communication -Amazing Support Staff -User Friendly Dashboard Cons - Appointment reminders could be more customizable -Initial year sign on could be more flexible -User friendly set up Likelihood to Recommend - Birdeye is perfect for sending out review links to patients the moment after their appointment when the experience is still fresh. This allows for patients to give our company either positive or negative feedback and allow our company to improve. Return on Investment - Increase in google organic traffic to our company -increase in total reviews by 120% -increase in patient direct feedback which allows us to learn and grow to provide better service in the future Other Software Used - Modernizing Medicine®’s Healthcare IT Suite Support Rating - Both support representatives I worked with were extremely helpful and knowledgable in all aspects of the system. They were able to explain things in great detail while also making it easy to understand. I enjoy getting the chance to work with them! Usability - It is extremely user-friendly and allows patients to contact us with ease. The text message review requests were our main goal with working with Birdeye and they have helped us generate 120% more reviews than before!

Easy-to-use platform, very responsive support, all-around great experience. Use Cases and Deployment Scope - We needed a solution to help our franchisees gather more reviews and stay on top of the reviews they receive to keep their customers happy. Birdeye makes the process of asking for reviews easy with email and text message automation, and it makes responding to reviews easy, too. You can reply to reviews directly from Birdeye without having to log in to each different platform you're monitoring (Google Business Profile, Facebook, etc.) The platform also helps our corporate marketing team get a better idea of how our franchisees are doing on a daily basis. Pros - Review Request Automation -Custom Configuration -Responsive Customer Service Cons - Automations sometimes have hiccups and need adjustment -The Birdeye message inbox within the platform could be better at filtering out spam Likelihood to Recommend - If you need Birdeye for review-gathering, the dashboard and automation workflow setup is very smooth. The Birdeye team worked with us closely to set it up initially and also provides ongoing support with a dedicated account manager. They've had a bit more turnover in their account managers lately, but every one of the account managers assigned to us have been knowledgeable and friendly, and have hit the ground running with our account. These aspects of the service have proven incredibly valuable to our organization, and our franchisees have been really impressed as well. We've used Birdeye for around four years now, and they've been our preferred reputation management system because they fully adhere to Google's guidelines for review solicitation, which is very important to our organization. This really sets them apart from others in the industry--no review-gating, no incentivized reviews, etc., which is admirable in a space where many rely on these tactics for review-gathering. Return on Investment - 664% increase in reviews since signing on in 2019 Alternatives Considered - Listen360 - Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs. Support Rating - We have a dedicated account manager who is very responsive to questions or other issues as they arise. Usability - Birdeye's dashboard is clean and user-friendly. Most of the functionality is easily understood, even for those who aren't necessarily technically inclined. Most issues come from the initial setup of individual locations, because there are a lot of fields to fill out and it can be easy to overlook some of them.

Customer Service at its Best! Use Cases and Deployment Scope - Our company uses Birdeye to manage our online reputation and review and respond to our company reviews that come in from multiple platforms. With Birdeye, we can ensure that our core team in charge of addressing and responding to reviews is able to see and address public feedback both internally and externally. Pros - Onboarding -Training -Ease of use -Support Cons - Intuitive interface -Custom reports Likelihood to Recommend - The onboarding experience at Birdeye was unmatched. They were very supportive and always available to take time when needed to meet with our team or answer any questions. Their tech team was integral in working with our Tech Ops team to ensure that a custom review request report was fed properly from our system into Birdeye, and tested when launched. Return on Investment - Streamline reviews -Improve reputation management process -Ease of use Other Software Used - Hootsuite, Yext Support Rating - Any question about any feature at any time is always responded to and met with enthusiasm in a timely manner. 10/10 recommend Birdeye simply for the ease of working with the implementation and support team. Usability - The usability is great, and the interface takes a while to get used to in understanding where leads come from and how to respond to reviews, but once that is locked down, the system is awesome.