4.9
7889 reviews75 reviews have no rating
I have chatted with someone with your company 2 times in the past couple days and they have been absolutely fabulous! Very timely and helpful. Answered all of my questions! Thank you!
I was unsure if I had a previous log-in to Google Reviews or not and needed assistance on that. My caller was very pleasant to talk to and helped me out the best she could!
Great experience! Matt was very confident, knew everything to a T and clearly communicated it.
Matt was a great first contact with BirdEye, he definitely knows the business and was able to refer me to the best solution possible.
After contacting Customer Support I was called by one of their representatives within a few minutes. He kept me on the line until the problem was completely resolved and the update to our listing was live. After that they sent a follow up email with a screenshot of our listing to ensure it was done correctly. Great work!
it was a rocky beginning, we didn't get a call so I called in and there was some confusion... but he did great, answered all of our questions, and spent a lot of time with us making sure the program would work for our business, given it is a unique use case.
Love Birdeye! Use Cases and Deployment Scope - Birdeye is used primarily by our Marketing Department. It allows for reach outreach and monitoring. Pros - User friendly dashboard. -Great Account Management team. -Seamless review outreach. Cons - Nothing needs improvement; Birdeye's capabilities and system are miles ahead of their competitors. Likelihood to Recommend - Birdeye is well suited for growing your overall number of positive reviews and limiting the number of negative reviews posted about your company on the web. Birdeye is less appropriate for smaller businesses as the cost per location is higher than competitors. It makes sense when you have a multi-location business. Users and Roles - Marketing Return on Investment - Growing the number of reviews for all of our clinics which in turn has helped to boost revenue. Alternatives Considered - We have used Review Trackers however their review outreach is limited to only email review requests and not SMS messages like Birdeye.
I really enjoy you all answer my questions and try to solve my all problems. It's the best services I received.
I really enjoy the way you all try to solve my problems and answer my questions. It's one of the best services that I received.
Timely response, accurate information and I was able to get the problem solved effortlessly. Thank you!!
So helpful, patient, and accommodating! Thank you!
My business is rocking and rolling now thanks to the addition of BirdEye! I manage social media accounts, on line reputation and websites and with the help of BirdEye, Ive been able to significantly increase my clients ratings! Oh and customer support is AMAZING! Thank you!
I very much appreciate that every time I need assistance you are prompt and helpful. It's so nice to reach a person every time without waiting. I recommend Birdeye!
Quick to help and great follow through.
I honestly didnt think Id get someone on the phone so i filled out an email ticket too. Not only did i actually get someone on the phone but she took the time to answer ALL of my questions and concerns. Jaw dropping! you don't find this level of customer support anymore. thank you!
Representative was very helpful.
Very excited on how smoothly the much needed process of implementing reviews into my company! Thank you!
Excellent Service!
Quick, helpful, knew what I needed and took care of it. Thank you!
Excellent knowledgeable and personalized service. Thanks!
My support lady is amazing. She shows that she cares. And in any business nobody cares how much you know until they know how much you care. Thanks!
Support dealt with all of my concerns promptly and all of the changes they made were flawless. Thank you so much!
The representative that worked with me today was very helpful. I appreciate the extra time he took to help me navigate the site to find the answers I was looking for.