4.9
7948 reviews75 reviews have no rating
Our Birdeye subscription has been a game changer and I'm so appreciative of Akash's help in the onboarding process!
I would recommend this company. They are very attentive. They make sure they follow through on any of their promises and they help you understand exactly what they’re doing and the staff are very knowledgeable and they all speak English.
Very knowledgeable & helpful.
Definitely worth it. Walked us through everything and they were very efficient. We highly recommend.
My onboarding experience with BirdEye was incredible from start to finish. From our friendly sales rep, Emmerson, who didn’t pressure us at all into subscribing to the more expensive subscription - to our onboarding support/demo rep, Paritosh! BirdEye has been a company to work with. And a breath of fresh air after onboarding with so many other SaaS models solutions in the past that went.. not so great 😅
Great platform and training
A versatile email solution platformUse Cases and Deployment Scope - We use Klaviyo for our entire B2C marketing an communication platform. We use around 35 different software and many of them want to email different parts of data at different times. Our biggest challenge was coordinating all the different emails going out. Klaviyo allowed us to consolidate a lot of that into a single system.Pros - We are able to segment customers into separate email groups like B2B and B2C, as well as some VIPs -Being able to control all of the different inputs systems in one email chain is handy not overwhelming customers -seeing some metrics are helpful at timesCons - Setup is not very easy, its not so plug and play. Some options are confusing and not intuitive. -We feel like you need a dedicated email person to understand email best practices, Klaviyo does not hold your hand very well. -Some actions are unclear, when trying to set up an email or create a campaign.Likelihood to Recommend - It used to be a leader in the space, but they are adding all this extra software bloat and getting away from what they were really good at. The prices went up for elements that we don't want to use. Its still a good software but requires some setup and know how.Klaviyo Feature RatingsReturn on Investment - This had certainly made our email management easier for us, and a better customer experience. -Its not clear on how to use all the tags, so sometimes it shows all sorts of success on sales or sign ups - point here is that it requires some expert setup to get the most out of itSystems Integrated With - Shopify Plus -Typeform -Maverik AI -Octane - Very easy to integrate into a host of other softwareUnified Data - We don't really use much of the behavioral stuff, a lot of signups are used to increase first time customer engagement. - I would say Klaviyo is integral to the customer journey. We would be in a tight spot without it. I wish it was just more user friendly for non-email pros.Alternatives Considered - Intuit Mailchimp - We really don't like Intuit products, always overpriced. Mailchimp isnt bad, but Klaviyo solved our problems betterOther Software Used - Shopify Plus, Helium 10, Amazon Seller Central
Great customer/onboarding service that takes their time to set your business up right. Appreciated the time and care the support and sales team provided.
Rimmy Jhamb, our onboarding specialist was super! Not being very tech savvy, Betty was pleased with her patience and response in detail to her questions and concerns.
Ashmita Sharma was a huge help and worked day and night to work out some pretty challenging integration issues successfully!
Debosri was a fantastic implementation manager! She made the onboarding process quick, efficient, and completely painless. We, at HCR Health, are happy with Birdeye so far and are eager to see the results it will bring to our listings.
Birdeye is great. Very comprehensive tool set and thorough setup and training by Shraiya highly recommend.
Birdeye was easy to implement and within couple of weeks we were able to get great reviews from our patients and clients.
I finally decided to listen to my friends and get hearing aids. I went to the Griffin office, where Rynda took care of me. Her professionalism and knowledge were impeccable. I was skeptical for a few weeks, but I eventually got used to everything. The big test was to see if they worked at the Fox theatre. Finally, I was able to enjoy the play and hear clearly. Before, I was unable to hear the dialogue and words they were singing. Now I could really enjoy myself. I appreciate all the help from the Griffin office, especially Rynda and Tammy. Please go there if you are on the south side, and I guarantee you won't regret it.
Very helpful and easy to work with!
I went into the whole thing not really knowing much about anything after three meetings with my guy I understood everything it was on board and my business has shown remarkable Improvement since getting Birds Eye on board
Just signed up and completed my onboarding with Birdeye and I am already seeing more google reviews in one week along with being able to give my customers the option to text our phone number too now!
Superior Fence and Rail in the Raleigh NC area is wonderful. Great sales help, great, fair price and the installers. Oswald Garmar and his assistant worked so quickly ! Thank you Superior Fence.
Working with Birdeye is great! Take control of daily marketing tasks in one platform. You won't regret it!
Exceptional Birdeye Onboarding Experience! I had a fantastic experience with the Jaya Kumari and team, on onboarding process for our company in Columbus OH. Everything was clearly explained, thoughtfully paced, and tailored to my goals. The team at Birdeye made complex strategies feel approachable, and the resources provided were both practical and easy to implement. The support team was responsive, knowledgeable, and genuinely committed to helping me succeed. Thank you 🙏
Great on communication very helpful
Krishna has been invaluable on the onboarding process, highly recommend!!! Thanks BirdEye