Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7446 reviews73 reviews have no rating
- j
Good Product, but BEWARE of Billing Practices... VERY hard to cancel, no renewal reminders, etc. Pros: The product works as advertised, even though there are competitors that are far cheaper. Cons: They nag you constantly about upselling different features. They call frequently to offer "support", but it is really just sales. They notify you about EVERYTHING except when it is time for billing renewal, which they do automatically with no notification, no way to cancel, etc. Really irritating service and deceptive billing. Overall: Wanted to get reviews from customers for our business. The product did an ok job at this.
- m
Mark did great. I just wish Birdeye would let monitor more that one healthgrades acct per location. Not his doing just stating what I think Birdeye should let you do
- j
Clear and persistent communication.
- b
Sumon was quick and knowledgeable. It was great working with him.
- d
Excellent customer support
- l
Thank you Avinash!
- m
Awesome support. Already seen a difference in the amount of reviews we receive and it's only been 2 weeks.
- w
Review Pros: It takes some of the work away from staff (manually sending review requests and cross posting to social media) Cons: That it takes 4 separate calls to complete the set up and integration
- b
Birdeye has helped No Time for Social grow our business and remain ahead of our competition Pros: One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms. Cons: There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly. Overall: We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support.
- f
Very good support!
- m
Mark was awesome. Super fast on Chat and then jumped on a Zoom to get immediate help.
- a
The rep was patient and allowed me to locate my information until it was completed.
- b
Excellent and quickly resolved my problem.
- a
Praveen was very helpful is explaining the issue and resolving.
- n
Ojasvi (OJ) was prompt and effective at helping me reach a solution. I received a call to confirm the issue was fixed as well as a follow-up email.
- m
Excellent team will definitely continue to use this company
- k
The issue was already resolved before I called in but the representative was very professional.
- c
Akash Roy was my onboarding specialist as we made the transition from Podium to Birdeye. He was very knowledgeable, patient and thorough through the onboarding process. He ensured I felt comfortable with each tool. Joseph Carducci was my sales rep that got me started with Birdeye. He was also great throughout the whole process. Thank you Birdeye Team!
- e
Very patient and kind in explaining everything.
- t
So helpful! Use Cases and Deployment Scope - It helps us connect and communicate with our customers. Allowing us to better serve our customers in a fast and professional manner. Our customers feed back is the life blood of our company and helps us to know if we are healthy or where we need to improve to care for them. Happy customer happy business and Birdeye helps us do that! Pros - Their customer service is awesome, always friendly and helpful. -They help funnel the multiple sources of information and consolidate that knowledge right to you! -Web-site is user friendly. Cons - Notifications need some work. -Social media platform need help too. Likelihood to Recommend - When we are trying to follow up with customer, Birdeye helps us to do it professionally. Return on Investment - Birdeye helps us achieve our goal of WOWing customers. -Birdeye helps us keep a step ahead with know what we can do improve. Support Rating - Friendly and fast! Usability - Fantastic customer service and a product that delivers result!
- d
review request from dpm Pros: reviews and chat with the app to see who asks questions Cons: customer service too many emails and too many rep changes as a partner a different rep every so many months Overall: online reviews
- a
Amazing Source Use Cases and Deployment Scope - Birdeye has been an amazing tool that helps generalize all of our companies reviews together. By utilizing Birdeye, we are able to optimize on reviews and keep a live outlook on the feedback we receive as a company. We are able to share the praises of reviews within our company, to lift up employees and celebrate for providing good services. We are also able to be informed of a negative review and be able to address the issue with the customer right away, which usually turns our negative review into a positive! Pros - 24/7 live feed of reviews -Emails when new reviews come in -Access to giving feed back back to customers Cons - I have not come across any issues on my end Likelihood to Recommend - Birdeye is a great tool to receive customer reviews. Our company loves to serve customers, so staying on top of all positive and negative reviews is vital to our operations. We are able to get visuals on negative reviews that come in, and respond quickly to customers to resolve the issue. This helps turn our negative reviews into positives most of the time as well Return on Investment - Addressing negative feedback -24/7 visuals on reviews -Emails from Birdeye Alternatives Considered - AngelList Venture - Birdeye has more content. The set up from Birdeye is very easy to navigate for our company. The set up is very easy. Birdeye can be utilized to send emails of live feedback which allows us to be able to respond in quickly manners. Birdeye has been my favorite platform so far. Other Software Used - AngelList Venture, Centreviews, Birdeye Support Rating - Great support. Fast and efficient. Usability - This is very user friendly.
- r
Representative I spoke with over chat was very timely and solved my issues without problems.
- b
I had himanshu. He was very nice and patient with me.
- j
Fast and Efficient