4.9
7801 reviews75 reviews have no rating
Birdeye makes it easy for customers to leave reviews on several platforms.
Very happy with the onboarding process. A little early to tell on the overall performance.
Just finished our on board meeting and I am very happy with the guidance and patience of Annie. Can't wait to see the effects on our business. Thank you!
Starting off great! Pros: So far, so good. I'm getting the reviews I'm asking for! If they dont respond to it, the software reminds them to leave us a review. They have fixed all my inaccurate listings online. Cons: No cons that I've encountered. My rep set it up on my browser and it's just one click and a form submission. Overall: Been great so far. The lady who helped me set up was very helpful.
A great service for businesses Pros: It gives me a great system to contact my clients and get feedback. Cons: Sometimes it's difficult to generate reviews, but I don't think it is a fault of the software necessarily. Overall: The people at Birdeye work really hard for the businesses who rely on them and I appreciate that.
Best tool to easily and instantly capture customer reviews! Pros: I have been in business for a few years and it has been challenging to get clients to write testimonials. I get great feedback, but when I ask for a testimonial that I can publish on my website, the moment is gone, the airwaves go silent, and they rarely come. I tried another widget on my website to capture instant reviews and it did not work. This product works Great! Cons: As reviews are not generated daily, there was a lapse of time between training and actual use, so I had some questions and hesitations, but support was there for me when I needed it. Overall: Birdeye is helping me establish the coveted online presence and Google search cache that is hard to garner on your own. It is a fast, user friendly way to drive reviews and credibility.
Jacqueline was amazing! She walked me thru an online tutorial. She was patient and answered all my questions. She made the whole process of setting up very easy and left contact information anytime I had a question! Thank you so much Jacqueline!😊
THIS COMPANY IS AMAZING. I DID MY ONBOARDING WITH JOE WHO WAS VERY PATIENT AND THOROUGH AND AGREED TO DOING IT ON A SATURDAY MORNING AT 6 DUE TO MY DIFFICULT SCHEDULE. ABOVE AND BEYOND SERVICE!
Birdeye has an incredible training system. The rep that worked with us was Taylor and she had all the answers!!! She even helped us with a few issues on our end, that went above and beyond in my book!!! We highly recommend them to help manage your on-line reputation. Thanks again!!
Easy to use Pros: It is easy to use and I like to be able to view the email reviews. Cons: Refreshing Sikka Software almost twice a month Overall: Each time we have had any issues that are quick to respond and fix the issue.
Powerful tool for businesses serious about reputation management.
They are very efficient and helpful getting everything set up. Arpit went above and beyond to get us up and running again.
Fragrance was very professional and patient with me during the training session.I was alone in the store and had several interruptions but she called me back several times to complete the process.
Very quick response and superior service.
BirdEye Pros: This software makes it so easy for us to request a review from a patient. It also is very user friendly for the patient to give a review and doesn't require a lot of explanation prior to sending out the review request. Cons: The only thing that I would like is a lesser response time for the review to post.
Great platform and customer service Pros: I like that the platform's is user friendly and the implementation was very easy. I like that you can share reviews on social media and the automated reminders to write a review. The sales, implementation and customer service teams are very friendly and knowledgeable. Cons: I think it is pricey compared to other options. I understand it is a very complete platform but still I think it is pricey for a small business.
Love this product Pros: The ease of sending a link to my raving fan and seeing a review on google minutes later Cons: Have not spent enough time w it to comment on Overall: Responsive to my needs
So far it has been a pleasure working with BirdEye - the system is easy to use and their customer support is second to none!
Birdeye reduces my marketing budget by 500%!! Pros: Totally automated & integrated with Square has changed my life! Cons: Nothing I love everything about the software and the customer service