CareDash Partners with Birdeye to Enable Healthcare Practices to be More Responsive to Patients

Birdeye, a platform that helps thousands of healthcare providers and practices improve visibility and reputation online, today announced a partnership with CareDash, a one-stop-shop for more accessible, inclusive and transparent information about healthcare providers, practices and hospitals. With this integration, practices using CareDash will be able to automatically sync patient reviews into one central dashboard for simplified monitoring & responding.

Online reviews have changed the way patients research healthcare providers when they begin their search for a new doctor. In fact, 84% of patients consult online reviews when choosing a healthcare provider. The integration through CareDash’s developer API allows for seamless review monitoring, enabling practices to gather real-time insights from patient feedback across the web. Managing reviews in one central dashboard simplifies the process of proactively engaging patients, while identifying opportunity areas to improve their overall care & experience.

“We’re incredibly excited to partner with CareDash to help hospitals, physicians and medical professionals foster patient trust,” said David Tulkin, Director of Business Development at Birdeye. With our integration, patient reviews are easily managed & monitored in one place for the benefit of both the healthcare practice and the patient.”

“Our partnership with Birdeye will help improve the patient experience by closing a key review feedback loop,” said CareDash CEO Ted Chan, “Part of transparency is a fair and balanced approach that allows physicians, dentists, and other healthcare providers to reply in a timely manner to positive and negative patient feedback.”

About Birdeye

Birdeye drives business growth by getting new reviews and improving customer experience. Businesses use Birdeye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. Founded in 2012, Birdeye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, Birdeye was ranked #60 in the “100 Best Software Companies” in the world by G2 Crowd. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

To learn more, please visit: https://birdeye.com

About CareDash

Launched in 2016, CareDash is a rapidly growing healthcare provider directory and review site devoted to improving the patient experience. With a deep commitment to transparency for both healthcare providers and patients, CareDash uses artificial intelligence and machine learning to weed out fraudulent reviews. CareDash is based in Cambridge, MA and is backed by Link Ventures General Partner David Blundin.

For more information, visit https://www.caredash.com