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Universal Windows Direct of Charlotte

4.8
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About this business

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more

Location details

3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.82,033 reviews
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Molly B.'s profile image
Molly B. 
on Birdeye

7 months ago

We have not purchased yet, however I wanted to go ahead and leave a review. We had a horrible experience with our sales person. However, I believe and Universal (Specifically Sam Roberts) has proved that this was a person problem and not the company. They handled the issue swiftly and appropriately. I felt believed and that they reacted in proportion to the complaint. We are still unsure what our window future will be, but not because of any negative experience. I would trust and buy from this company despite the retc... read more

Business response:

Thank you for taking the time to leave a review, Molly. We apologize for the negative experience you had with our sales person. We appreciate your understanding that this is not a reflection of our company. We're glad to hear that we were able to handle the situation swiftly and appropriately. We hope to have the opportunity to serve you in the future and provide you with a positive window buying experience. Feel free to reach out to us at (704) 594-1900 if you have any further questions or concerns. 

Frequently asked questions about Universal Windows Direct of Charlotte

How is Universal Windows Direct of Charlotte rated?

Universal Windows Direct of Charlotte has a 4.8 star rating with 2,033 reviews. 

When is Universal Windows Direct of Charlotte open?

Universal Windows Direct of Charlotte is open now. It will close at 8:00 p.m.  

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